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The room was very spacious and clean! The staff was friendly, the breakfast was good, and my stay was overall very enjoyable. As a young woman traveling alone, I felt very safe the whole time and would highly recommend this hotel!
Not a typical Quality Inn, leading me to believe it was purchased from another chain. Extremely easy "in-and-out" to the freeway. Prices are excellent, much below the prevailing rates in the area. Super beds, clean rooms and bathroom. Be prepared for the commodes, they appear...More
Response from FrontDesk_GM, General Manager at Quality Inn & Suites AlbanyResponded 3 days ago
We really enjoyed having you with us here at Quality Inn & Suites Albany. Thank you for stopping in! We're delighted to have exceeded your expectations with our clean and well-appointed accommodations. Our service team is honored to be recognized as well! Brian is one...More
The employees were wonderful. We needed our room to be switched and they were more than willing to make that accommodation for us.
One of the side entrances was broken and it was difficult to get in the other entrance. Having those fixed would have...More
Response from FrontDesk_GM, General Manager at Quality Inn & Suites AlbanyResponded 6 days ago
Thank you for leaving us with feedback on your recent stay at the Quality Inn & Suites Albany. We apologize that the side entrance was out-of-service during your stay, and for any inconvenience that may have caused. We're happy to hear that our excellent team...More
We are on a month long road trip and Albany was one one of our pitstops. We had a nice room but the ac vent was so noisy at times. Otherwise, it was a very pleasant stay. The girl in charge of the breakfast was...More
Response from FrontDesk_GM, General Manager at Quality Inn & Suites AlbanyResponded 1 week ago
Here at Quality Inn & Suites Albany, we pay close attention to all feedback, and we appreciate you taking the time to write a review. It's lovely to read that we were able to provide such a beautiful room and pleasant experience for you during...More
We stayed at the Quality Inn & Suites in Albany Oregon in April for 5 nights and were pleasantly surprised at how very nice it was. You could tell the rooms have recently been remodeled, the lobby was in the process of being remodeled and...More
Response from FrontDesk_GM, General Manager at Quality Inn & Suites AlbanyResponded 4 weeks ago
Your outstanding review of Quality Inn & Suites Albany made our day! Our team is proud to learn that our recently updated accommodations exceeded your expectations. As you mentioned, we're also currently remodeling our lobby and are excited to reveal the finished product. Lisa excels...More
HI, I am no longer connected with the Hotel but I do know this. Choice will not advise the Hotel's to "lose" the reservations but by the same token they will not back the customer up. Ultimately they will tell you that the... More
HI, I am no longer connected with the Hotel but I do know this. Choice will not advise the Hotel's to "lose" the reservations but by the same token they will not back the customer up. Ultimately they will tell you that the properties are independently owned and it is up to the ownership. Check the chain out- Best Western, La Quinta, Marriot, and the Holiday inns will always make it right. You will pay more up front but you won't be cheated either. I don't think the States attorney will do anything. A contract requires money to change hands. That hasn't happened here. The most you can do is go on every travel site you can find and tell your story. Read the reviews of this Hotel. Short changing the guest has been a tradition.