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Courtyard Abilene Southwest/Abilene Mall South

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Traveller (27)
Room & Suite (24)
Dining (2)
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Overview
  • Excellent59%
  • Very good28%
  • Average7%
  • Poor4%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
3 Star Hotel
All hotel details
Offers from Courtyard Abilene Southwest/Abilene Mall South
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Offers from Courtyard Abilene Southwest/Abilene Mall South
Special Offer: Member Rates
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)
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189 results
Traveller rating
107
54
15
8
5
Traveller type
Time of year
LanguageEnglish
Travelers talk about these amenities: Free Wifi, Restaurant, Bar/Lounge, Fitness centre, Business Centre
107
54
15
8
5
Show reviews that mention
All reviewsbistro stafffront deskcommon areas were greatfrittatastarbucks coffeeexpress dealhotels these daysmarriott propertieswould definitely stay here againroom was spaciouspool area isbusiness tripbreakfast and dinnerthe entire staffnext morninglate checkstaff was friendly
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1 - 5 of 189 reviews
Reviewed 4 weeks ago via mobile

I have one pet peeve, when it comes to hotels, Insufficient condiments, for my coffee in the morning. One envelope containing a sugar, and creme package, is ridiculous, for a two bed room. My second concern involves wake-up calls, or should I say, lack of!...More

Thank johnwesleyharden
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 4 weeks ago

Hello, We would first like to thank you for choosing us on your visit to Abilene. We would like to apologize that your stay here was not up to your expectations. We will make sure to coach our team on these issues you have encountered....More

Reviewed 3 March 2018 via mobile

Emily at the front desk has no compassion or empathy for her guests. I was contacted by one of my sisters that a family death occurred and we need to leave the hotel early. Emily told us that she does not care and part of...More

Thank Mikayla L
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 6 March 2018

Hello, We want to apologize for this situation on your visit to our property. We will be sure to coach our front desk representatives on how to properly make adjustments to reservations if necessary. We hope you give us another chance on your next trip...More

Reviewed 21 February 2018

Stayed here for a business trip. Room was great. Staff was always accommodating. Breakfast was very good. Loved the outdoor seating area. Many stores and restaurants nearby. Would definitely stay here again.More

Thank Evee M
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 23 February 2018

We appreciate your positive feedback. We are glad you enjoyed your stay while here at our property! We will sure to let our Bistro team know that breakfast was great! We cannot wait to see you on your next visit to Abilene! Thank you, Crystal...More

Reviewed 19 February 2018 via mobile

Having been displaced by a sister property, my wife and I were moved to the Courtyard. At first we were disappointed, but on arrival we found this hotel to have the most professional and friendly staff. We were immediately welcomed by Crystal, the assistant manager....More

Thank LARRY MELHART I
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 23 February 2018

Hello! Wow we are so happy to hear such wonderful feedback! Thank you so much for your very kind words. We strive to give exceptional service and I am glad you got that from us! We will be sure to pass this compliment down to...More

Reviewed 11 February 2018

My wife & I made the reservation while driving to Abilene. We got in around 7:30PM and were tired and hungry! My wife started unpacking our vehicle and I went to the front desk to check-in. We found out that inadvertently made the reservation at...More

Thank CornDude
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 23 February 2018

We are so happy you enjoyed your stay with us! We strive to give exceptional customer service and we are glad you were given this by our wonderful Front Desk Representative! We are glad that it was a breeze to transfer your reservation here from...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
US$102 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Abilene
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Abilene
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (27)
Room & Suite (24)
Dining (2)
Questions & Answers
Ask a question
Abctcu
14 May 2017|
AnswerShow all 3 answers
Response from James B | Property representative |
We allow assistance animals, just let the front desk know at check in!
0
Votes
TJAnders2004
29 April 2015|
Answer
Response from HI-Abilene | Property representative |
Courtyard as a brand does not have complimentary breakfast; however, we do have rates online that include breakfast. Courtyards have an on-site restaurant called the Bistro which serves a varies of breakfast sandwiches, hot... More
0
Votes
PecanBottomGirl
13 February 2015|
Answer
Response from HI-Abilene | Property representative |
We have an outdoor pool.
0
Votes
Room Tips
"We always ask for a top floor room, away from elevators and ice machines!!"
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"I am sure all are good, mine was right by the Bistro and it was quiet"
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"As far from the pool as possible- they don't enforce the rules so people are screaming in the pool at 2am..."
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"We were in room #334. Very nice"
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