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Holiday Inn Express & Suites Dallas-Addison

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Holiday Inn Express & Suites Dallas-Addison
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129 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Reviewed 3 weeks ago via mobile

Arrived at hotel at 1:50 in afternoon to an empty parking lot and was told no rooms were ready to come back in 30 to 40 minutes. How unfortunate the front desk staff was so indifferent to the needs of their customers. Was concerned after reading other reviews and though maybe the reviewers were having a bad day. They were...

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Helpful?
3Thank jetreaux
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear jetreaux, Thank you for your recent stay and for taking the time to write a review of our hotel. It is regrettable that the level of service you have received did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have the...

San Antonio, Texas
Reviewed 3 weeks ago

The Holiday Inn Express in Addison, TX is a "jewel!" First, it is off the main streets so there is less traffic entering or leaving the property. Secondly, it is a high quality facility. The staff was friendly and eager to make you feel welcome. My room was large and very nicely furnished, new carpets and very comfortable beds. A...

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1Thank phnxmike
Edmond, Oklahoma
Reviewed 30 October 2016

Terrible experience. Showed up at 9 pm with a confirmed reservation. I was told the hotel was sold out and they did not know how I was able to get a reservation. The front desk gave me a number to call to talk to a representative. They told me the hotel should have already taken care of my problem by...

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Helpful?
2Thank CharlieMickKeith
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear CharlieMickKeith, We welcome your comments about the Holiday Inn Express & Suites Dallas Addison, TX. It is disconcerting to learn that you have to go through some problems due to an oversight about your reservation with us. Your comments are of high value and we have brand standards that we intend to deliver. Hence, I have sent you a...

Teague, Texas
Reviewed 30 October 2016

I spent a week here. The place is located within walking distance of everrything. The lady at the front desk was so energetic and enthusiastic about Addison! You could tell she took pride in her job. The rooms were super clean and comfortable. Very quite! Never once had a problem with noise. The breakfast was amazing! I will stay here...

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Helpful?
Thank zzzrn
Texas
Reviewed 26 October 2016

I always give my honest reviews, you can look back and see that I pretty much have positive experiences at hotels however that was not the case here at the Holiday Inn. From the photos on the website I had much higher expectations for this property. Upon arrival it was the lobby area was impressive so I thought we did...

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Helpful?
2Thank Travelinghockey... D
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear Travelinghockey... D, Thank you for writing a review about your recent stay with us. It’s nice to know that you liked the ambiance in our lobby and services of our staff. However, we are very sorry you did not experience an exemplary hotel stay due to the condition of our elevators, smell of cigarette smoke and cleanliness of your...

Jefferson City, Missouri
Reviewed 26 October 2016

This place is disgusting. Was a poor experience from the start. From entering this location, to leaving, very poor. When I read Jennifer_GT11's comments about poor customer service, I didn't believe it. BELIEVE IT !!!! Front desk lady (no names here) couldn't care less if you stayed or left. She never welcomed me and kept her head down and simply...

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Helpful?
2Thank JetPlt
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear JetPlt, Thank you for staying with us during your business trip and for writing us a review. I am glad to read that you have regarded our location near local restaurants. On the other hand, we are very sorry you did not experience an exemplary hotel stay with us due to the condition and cleanliness of our hotel and...

AUSTIN
Reviewed 21 October 2016

Rude front desk person told us to leave after the hotel would not honor our reservation. Very bad attitudes and service. They made no effort to provide a shred of service. We are a family of 4 and I suppose Holiday Inns does not cater to families anymore.

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Helpful?
1Thank Jennifer_GT11
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear Jennifer_GT11, Thank you for your review regarding your recent stay at our property. It is regrettable you were not satisfied with the service you received from our staff. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and...

New York City, New York
Reviewed 2 October 2016 via mobile

We arrived early but they wouldn't let us check in early, claimed no rooms. Hotel didn't look full. Decor was nice. Rooms dated, pool was closed due to accident. Air conditioner was next to bed so we had to shut it off so person on that side didn't freeze. Could hear people outside smoking. No all day coffee like other...

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Helpful?
1Thank TT1007
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear TT1007, First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I...

Lititz, Pennsylvania
Reviewed 16 September 2016

It's been more than two years since I last visited Addison and stayed at this hotel. The facility remains to be well maintained and very, very clean. I was upgraded to a suite and had plenty of space. The bed was comfortable. The air conditioning was not the usual window unit that most hotels use - it was central air...

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Helpful?
Thank BVDPA
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear EastTexasTraveler903, Thank you for staying with us and providing us your valuable feedback. I am glad to know that you have regarded our rooms clean and lobby to be nice. On the other hand, please accept our sincere apologies that you found our carpets and furniture need replacing and room lightings to be dark. Your feedback regarding this is...

Texas
Reviewed 11 September 2016

The lobby of this hotel is very nice, wish my room was as the same. This hotel needs an update. The furniutre and carpet both need to be replaced. The rooms are clean but are showing the age of the hotel. The front room of my suite was dark even with all the lights on.

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Helpful?
Thank EastTexasTraveler903

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites Dallas-Addison

Address: 4355 Beltway Dr, Addison, TX 75001-3704 (Formerly Country Inn & Suites By Carlson)
Region: United States > Texas > Addison
Price Range: £68 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Dallas-Addison 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas-Addison
Holiday Inn Addison
Addison Holiday Inn
Holiday Inn Express Addison
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Dallas-Addison staff and other travellers.
2 questions
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Tulsa, Oklahoma
9 months ago

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Questions? Get answers from Holiday Inn Express & Suites Dallas-Addison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Outstanding hotel - very quiet”
 of 5 bubbles phnxmike, 14 Nov 2016 | Read review
“Book another hotel”
 of 5 bubbles CharlieMickKeith, 30 Oct 2016 | Read review
“Area doesn't appear very safe. Try to pick a room above the first floor. Less of a chance of someone getting through your window at night.”
 of 5 bubbles JetPlt, 26 Oct 2016 | Read review
“Stay away from the elevator and ice machines”
 of 5 bubbles EastTexasTraveler903, 11 Sep 2016 | Read review
“high floor is quiet”
 of 5 bubbles davidfF1941PJ, 29 Aug 2016 | Read review
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