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We have no complaints about our stay here. Our room was spacious (a jacuzzi suite) and it was clean. The bed was comfy and wifi was mostly good…would get slow occasionally ... after more people had checked in, I suppose. The breakfast area is small...More
We stayed here two years ago and didn’t have any problems so we booked it again this trip. This will be our last time. We checked in at 5:30pm and one of the receptionists has to go check and see if our room was done....More
Thank Dawn C
Response from John P, General Manager at Quality Inn Allen - Plano EastResponded 6 February 2018
I really do apologize for all these issues. I looked into all of this and this was an unfortunate out of normal experience. We had been shorted 2 housekeepers. 1 was in and unfortunate accident and the other decided to quit without notice. This does...More
We come to the Dallas metro several times a year & stay here during the cold months because of their indoor pool. This hotel is further from my grandma so when its warm enough for an outdoor pool we stay closer to her. We have...More
Response from John P, Manager at Quality Inn Allen - Plano EastResponded 19 January 2018
We are so glad to hear that we have such a loyal guest!
I will look into the pool issue for sure, we don't want any Popsicle's lol.
Stop by and say hi next time you are staying with us so we can give you...More
The hotel is in a great location and the breakfast was acceptable. The room was relatively clean on the first day. The subsequent nights we got fresh towels and the bed was made, but no real cleaning. The staff was friendly except for the night...More
Response from John P, General Manager at Quality Inn Allen - Plano EastResponded 3 January 2018
I do apologize about the attitude of the night clerk and will be addressing this with him.
I will also be speaking with housekeeping about the service you described. As ChoiceHotels has rolled out the To Be Green program we change the sheets and towels...More
Room was clean,quiet and comfortable.I always travel with my own pillow,but would not have been necessary here. Beds and pillows were lovely.
We had a slight plumbing issue that was taken care of immediately.
The night manager,Diane,was very nice and informative.
If there were problems...More
Thank you for your inquiry. Yes the Jacuzzi tubs are designed to fit two people comfortably. If you are interested in booking a suite with a Jacuzzi tub please visit our website or call us at 972-396-9494 to get the best... More
Thank you for your inquiry. Yes the Jacuzzi tubs are designed to fit two people comfortably. If you are interested in booking a suite with a Jacuzzi tub please visit our website or call us at 972-396-9494 to get the best deal!
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"Hotel has 2 floors,but no elevator, so request a first floor room if you cannot climb stairs."