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Extended Stay America - Amarillo - West

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Extended Stay America - Amarillo - West
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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
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Reviewed 1 week ago via mobile

Totally awesome.... Very great customer service & the rooms are really nice and clean! Definitely worth the money, we have been here for about a month now. It's really nice whether you're looking for a place to live or just to spend the night Great place! Great staff! And Great service!

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Helpful?
Thank Nefi L
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Your feedback regarding your stay is important. Thank you for taking the time to share your experience about the excellent customer service you received and how well our staff accommodated you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 2 weeks ago via mobile

Stayed here 2 nights while visiting a relative in the hospital. Great locstion- close to the hospital, several restaurants and shopping. Staff was super friendly. The room was clean, but stuffy and had a stale smell throughout the first floor. A/C doesnt run constantly, so when it shut off the room quickly became stuffy. Love the they are dog friendly.

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Helpful?
Thank SnappyTX
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear that you valued much about our hotel including our pet-friendly policy, convenient location, and the customer service from our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable...

Saint Charles, Missouri
Reviewed 2 weeks ago via mobile

This property is at a great location. Close to many restaurants, shopping and things to do (cinema is across the street). The staff are top notch and friendly. Joe the manager is always helpful and all the staff has a smile for you. The property is well kept and clean. I always enjoying staying at Extended Stays because of the...

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Helpful?
Thank pandam1
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to share your experience. I am glad to read you enjoyed our convenient location as well as the great customer service you received from our staff. We are also glad to see you were pleased with your room accommodations, especially the fully equipped kitchen. Thank you again for sharing your experience with us. We...

Reviewed 3 weeks ago

The staff is outstanding! They truly go out of their way to make you feel comfortable and welcomed. The hotel itself is clean, quiet, and has a convenient location, not to mention incredibly hard to beat rates compared to its neighbors. I've stayed at a number of Amarillo's hotels while here on business and I highly recommend coming to this...

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Helpful?
Thank Christopher L
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

I want to thank you for taking the time to post a review of your stay. Your kind comments regarding our staff and the customer service they provided are satisfying to read. It is also great to see you valued the cleanliness of our hotel and would recommend us. Thank you again for your review. We look forward to seeing...

Santa Fe, New Mexico
Reviewed 3 weeks ago

For the price, this hotel will work for a quick overnight stay. The staff was great, very welcoming and helpful! And, the location right off the interstate is convenient. The room was pretty clean, and the bed was comfortable. You could hear people in the hallway, the walls vibrate when someone shuts/slams a door, and the water pressure in my...

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Helpful?
Thank dryfly19
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you so much for leaving us this review. Although you were satisfied with the value that we provide, I apologize for the issues that you did have. We actually have recently changed some of our plumbing to hopefully improve the pressure to the rooms. I hope that next time you are in town you will give us a chance...

Reviewed 3 weeks ago via mobile

We travel with a 3.4 lb Yorki and stay in hotels, a lot of places are free, some require a deposit and a few charge something. We got here tonight to check in after booking online, we tell girl we have our pet, she's says $50, my wife says your internet says $25, she insists it's $50 and for the...

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Helpful?
Thank Jeff D
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to post this review of our property. We do require a $25/night pet fee and I apologize that it wasn't communicated or enacted accurately. I would love to double check this and make it right for you. Please contact the property and ask for me, Joe, and I will be more than happy to...

Reviewed 4 weeks ago via mobile

I have stayed here many times for my medical needs due to cancer. I am always treated like family by Joe and his staff. Joe goes above and beyond to help me get settled in my room with little effort on my part. All I have to do is ask for a bit of help!

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Helpful?
Thank Arlee B
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

The team and I appreciate your remarks. It is great to see you were well accommodated by Joe. He will be informed on the great job he is doing assisting guests. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

marshalltown
Reviewed 13 January 2017 via mobile

Very good staff here but internet is spotty and tv channels limited but a good value and clean close to places to eat and shop it was easy getting around to my jobs would have stayed longer if tv had more channels and room would have been stocked better for kitchen

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Helpful?
Thank Redskskinfan1959
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

We appreciate you taking the time to share your experience. It is good to know our staff provided great customer service and that you valued our convenient location near much to do in the area. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Texarkana, Texas
Reviewed 11 January 2017

My family and my sister's family stayed one night in Amarillo, Tx. traveling through to our vacation destination. My family stayed in Extended Stay and my sister's family stayed in a different hotel. The Price at the hotel my sister stayed in was way to high for me to afford. I looked at all the hotel prices around the one...

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Helpful?
Thank akhnel03
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for sharing your experience. It is good to know you were well accommodated at our hotel with an affordable price, convenient location, and clean facilities. We are glad you were relieved and decided to brag about your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you...

Abilene, Texas
Reviewed 29 December 2016

This facility is designed for those who need to stay for more than a night or two (although one night stays are very welcome). If you have a loved in in the nearby medical facilities, or have a job to do in the area; then this is for sure the place to rest. The facilities are not at all fancy,...

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Helpful?
Thank Darrell C
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you enjoyed our affordable price for spacious accommodations and the fully equipped kitchen provided in the rooms. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Extended Stay America - Amarillo - West

Address: 2100 Cinema Drive, Amarillo, TX 79124
Region: United States > Texas > Amarillo
Price Range: £47 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Amarillo - West 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay
Hotel Style:
#5 Best Value Hotel in Amarillo
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Amarillo - West staff and other travellers.
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7 months ago

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Questions? Get answers from Extended Stay America - Amarillo - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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