Most friendly and helpful receptionist (Mahmod )ever, so lovely and great first impression of hotel. Couldn't have been more sweet, the pool is fantastic.everyone seems to be so friendly and helpful..
11 - 15 of 389 reviews
Kishan, Mahmud and Carla are truly exceptional hosts (and wonderful people) that are very accommodating and consistently make our stays here so pleasant that we will never stay anywhere else when we are in the Dallas area.
Re-done rooms are great. Location to the stadiums is perfect. Pool is too cold and shallow. Chris was absolutely amazing, picking us up from and bringing us to the airport, as well as giving us a fantastic food recommendation (Bodacious BBQ)! He also gave us...More
Stayed in a junior suite. There was a king size bed and a sofa bed. The mattress on the sofa bed was so thin and uncomfortable. The maid service was terrible. We called and asked for extra shampoo and conditioner and asked to have the...More
Dear Todd B Thank you for sharing your feedback. We are truly sorry and disappointed to hear about the perception you are left with about our housekeeping staff. Please know that the issues you experienced with housekeeping are not the norm. We work hard to...More
I'll never book this hotel ever again. They charged me for two robes that were never delivered to my room and said they had witnesses when they did not! So I'm out 160.00 The manager Arturo Cruise was so rude and could care less that...More
Kathythepetlady, I am happy we were able to clear up these concerns and that we were able to refund the charges. We appreciate your business and hope we will have an opportunity to serve you again in the future. Best Regards. N. Sorrells
"I would always pick this hotel if you would like to be around different activities"