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Residence Inn Austin Northwest/Arboretum

227 reviews
#54 of 205 Hotels in Austin
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Traveller (25)
Room & Suite (34)
Dining (7)
Overview
  • Excellent53%
  • Very good32%
  • Average8%
  • Poor5%
  • Terrible2%
Travellers talk about
“whole foods”(19 reviews)
“sports court”(3 reviews)
“front desk”(33 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Offers from Residence Inn Austin Northwest/Arboretum
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Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (227)Write a Review
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Traveller rating
115
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6
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115
71
19
12
6
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All reviewswhole foodssports courtfront deskfull kitchenlong term stayone bedroom suitegreat place to staythe entire staffthe sofa bedbreakfast areabusiness tripan extended stayoff the highwayup to datehousekeeping staffliving arearooms are spacious
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41 - 45 of 223 reviews
Reviewed 6 August 2017 via mobile

I have been here for 2 weeks. I have been in the Austin area for 5. This is the best staff and hotel. Artina has gone out of her way to make my stay better. All the front desk is superb!! The staff always has...More

Thank 937Kerry1971
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 8 August 2017

Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank Artina and the front desk staff for the level of service they...More

Reviewed 3 August 2017

My preferred hotels are Marriotts and this is the first time I've stayed at a Marriott and saw roaches. I didn't see them until my last day and I was appalled. When I told the front desk staff they didn't seem shocked and said they...More

Review collected in partnership with this hotel
1  Thank Thi D
Management response:Responded 7 August 2017

Thi D - Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the Residence Inn Austin Northwest/Arboretum. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a...More

Reviewed 2 August 2017

Great staff very attentive to "our" needs. This is an older hotel but you would never know that it has been completely redone. Ever part of your room was very nice, Clean, and QUIET! Even though we were right off the highway. There was no...More

Thank rsbaker11
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 4 August 2017

We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Austin area.

Reviewed 25 July 2017

My sister and I just stayed at the Residence Inn and all the staff were fantastic... They answered our questions and gave us great advice. They loaned us a couple of chairs when we had our family over for dinner. We have stayed there before...More

Thank swise177
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 26 July 2017

We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Austin area.

Reviewed 19 July 2017

This is the best hotel I have stayed at in Austin! The staff went out of their way to make our stay the best. When looking for places to eat, Nichole was extremely helpful, always giving the best recommendations. The only challenge was with the...More

Thank ogdenar
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 20 July 2017

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

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1789101145
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$148 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Family Hotel in Austin
#50 Business Hotel in Austin
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$148 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Family Hotel in Austin
#50 Business Hotel in Austin
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
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Traveller (25)
Room & Suite (34)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Corner room"
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"rooms on the first floor have no daylight. They're like bat caves."
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"Stay on the top floors, that way you never have an elephant walking above you!"
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"Thoroughly enjoy the suites; great to have coffee, refrigerator, etc."
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