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Embassy Suites by Hilton Austin Arboretum

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Embassy Suites by Hilton Austin Arboretum
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812 Reviews from our TripAdvisor Community

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Showing 804: English reviews
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Coppell
Reviewed 3 days ago NEW

Great place to stay when visiting Austin! Friendly staff and good amenities, we will be back to stay when we visit Austin again. My kids really enjoyed feeding the swans and staff is very friendly!!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L752YUjoshh
Memphis, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017 via mobile

We went here for New Year's Eve we stayed December 30, 16 to January 2, 17 and I have to say this is one of our best stays anywhere yet! We stayed on the 6th floor suites room Was clean and well kept each day! I think the staff is by far the best staff! From the bartender to the...

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Helpful?
Thank jhowar32
About Hotel's Favourite Review
Navasota, Texas
Reviewed 5 days ago NEW

We arrived Friday afternoon for hid competition on Saturday. The room was very clean and accommodating. The evening reception had a good variety of snacks and adult beverages. The breakfast was hot and fresh and so was the coffee.

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Helpful?
Thank Jerry W
Bedford, Texas
Reviewed 1 week ago

Great stay except breakfast wasn't the best or at least what we are used to for an ES. The cook wasn't willing to cook us fresh pancakes or a few other requests. The room was perfect and location was great!

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Thank robynd678
Austin, Texas
Reviewed 1 week ago

Check out of Stay bridge (only 5 miles away New Property) and decided to be loyal to Hilton, but after checking in with this Property it had very bad experience, Room were old, dirty and not upgraded to current standards, they need to visit other property in area and get some real idea. Just having front area renovated don't make...

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Helpful?
Thank realguju
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

realguju, Thank you very much for your review. I am disappointed and sorry that you did not enjoy your stay at our hotel. Our hotel goal is to be the cleanest and friendliest hotel in Austin and we clearly fell short in terms of your stay. While our hotel is certainly not the newest in Austin, but in 2016 we...

Reviewed 2 weeks ago

If you can handle a hotel that is standing on it's last leg then go ahead and stay here. But if you are looking for a modern look and feel go elsewhere. The rooms need to be upgraded and the elevators (both of them) did not work when we checked in. Some 24hrs later only one of them was working....

Review collected in partnership with Embassy Suites Hotels
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1Thank Nick T
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

Nick T, Thank you for taking the time to write a review. I am sorry about the elevator issues we experienced during your stay. Unfortunately, our Elevator Service Company did not have all the parts on hand that they needed to fix both elevators right away and one was down while we awaited parts. I am also sorry that our...

Houston, United States
Reviewed 3 weeks ago

The hotel did not have firm pillows even though it is offered as an option when checking in, which I did request. The TV in the bedroom did not work properly and after several attempts I gave up asking. They are upgrading the room locks and took proactive steps by giving me both set of keys at check in, the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L6213SUmarkl
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

L6213SUmarkl, Thank you for your review. I am very sorry that you did not have a good experience while staying with us. There was some initial trouble with our new locks right after install but those issues have since been resolved. I will be looking into your comments regarding our pillows and the scrambled eggs. Our Cooked to Order Breakfast...

Phoenix, Arizona
Reviewed 3 weeks ago

Nice place to stay and a great location. The swans in the lobby are a bit "odd" but overall a good experience. The staff were extremely helpful and the breakfast is always yummy. The suites were nice but a little smaller than I've experienced in other Embassy Suites.

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Thank crash099
Austin, Texas
Reviewed 3 weeks ago

The staff was excellent, the swans in the lobby were an amazing perk (we even got to feed them!), and the indoor pool was actually warm enough in January to comfortably splash around with my son. Also note: the pool is salt water and is very clean. Some reviews showed concerns of it seeming murky, but I believe must have...

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Thank S2680WIjohnk
Austin, Texas
Reviewed 3 weeks ago

This hotel is in a great location. There are many restaurants and shopping stores nearby. The hotel is located away from the highway so there is no road noise. The hotel staff is awesome. The hotel is very clean. The evening reception and breakfast buffet is great. I enjoyed my stay.

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Thank stephaniewT4755QN

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 

Additional Information about Embassy Suites by Hilton Austin Arboretum

Address: 9505 Stonelake Boulevard, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: £129 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia and Hilton Hotels Direct so you can book your Embassy Suites by Hilton Austin Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites
Embassy Suites By Hilton Austin Arboretum Texas
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin Arboretum staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor rooms near the elevator”
 of 5 bubbles RobertSummers, 11 Dec 2016 | Read review
“Great breakfast”
 of 5 bubbles 1ICECREAM1, 24 Oct 2016 | Read review
“The corner rooms are huge, but any room at a Embassy Suites is nice.”
 of 5 bubbles okieroper, 30 Sep 2016 | Read review
“Located a few miles from 2 shopping centers, dozens of restaurants within walking distance.”
 of 5 bubbles 12sandyp, 24 Sep 2016 | Read review
“spin a roulette wheel and hope you don't land on 320”
  • Water Damage
 of 5 bubbles texas_forrest, 2 Aug 2016 | Read review
5 of 5