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Extended Stay America - Austin - Arboretum

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Extended Stay America - Austin - Arboretum
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84 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Corona, California
Reviewed 25 October 2016

I was there for business trip for two nights, the room never got cleaned during my stay and I found out a lot of small roaches and bugs in the bathroom, I have reported that in the following day but no action has been taken. I couldn't sleep thinking about the roaches all over me.. I will never go back...

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Helpful?
Thank Sally I
Ballywalter, United Kingdom
Reviewed 23 August 2016

When we arrived we were shown to our room along with another guest who was staying on the same floor, There was a half eaten cooked chicken sitting on the floor outside our room. When we went into the room it hadn't been made up since the last guest, the beds were unmade, and the smell was grim. (photo attached)...

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Helpful?
Thank Simon M
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read your stay was not great and disappointing. Our staff will be informed to double check the rooms before guests arrive. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide...

Bandera, Texas
Reviewed 8 August 2016

My boyfriend and I stayed here for quite a few nights in between work schedules. The staff was extrememly friendly, the rooms were clean, comfortable and quiet. It was a very enjoyable experience. It is in the perfect location. We had easy access to north Austin as well as downtown. Everything in the room worked and the overall experience was...

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2Thank jennib218
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Your experience is very important to us. It is great to see our staff provide excellent customer service to you and your boyfriend. I'm also glad you found your accommodations to your liking as well as our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back...

Alexandria, Louisiana
Reviewed 1 August 2016

I had a great experience at the Extended Stay. After a board meeting in March, I returned to Austin for a 4-day conference. With the exception of my flight arriving late, EVERYTHING was great. The check-in process went well. The lady at the counter was very friendly and social. I continue to think choice hotels has some of the BEST...

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Helpful?
Thank T M
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to share your comments with us. I am pleased that you found everything suitable and to your liking, from the check in process to the excellent customer service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 27 July 2016 via mobile

Excellent accommodations, very clean, excellent service. Will plan to stay here again on next trip to see our daughter. Easy to get to. Close to restaurants and mall. On northwest side of Austin, so was able to avoid a lot of traffic.

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1Thank Ann C
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

We want to thank you for taking some time to share your experience with us. I am pleased our location was very beneficial for your trip to see your daughter, and especially for avoiding Austin traffic. It is also great to know your were provided with excellent services. Thank you for choosing Extended Stay Hotels. We hope we have the...

Austin, Texas
Reviewed 16 July 2016

I stayed here while in town for a training. When I was checking in, there was a customer with a booking problem from a discount web-site. The staff was trying to resolve it and had several phone calls going to find a solution. As soon as the front desk people noticed that I was not with that party, one person...

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Thank m0mman0ff
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for your review. We are thrilled to hear that you received quality service during your stay. We hope to see you again soon.

Reviewed 4 July 2016

My colleagues and I stayed here for a 3-day workshop in the area. We arrived late at night, almost 1am, due to flight delays. The gentleman checking us in worked as slow as molasses. By the time he finished checking us in almost an entire hour had passed. When he let us know of our respective rooms, myself and my...

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Helpful?
Thank LarMB
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to complete a survey and leave comments concerning your recent stay with us. I apologize for your experience with us. Our check in process is usually very smooth and should not take very long to complete. Clearly there is an opportunity here for coaching on my part and I appreciate you bringing that to...

Reviewed 18 June 2016 via mobile

Room wasn't clean when we checked in but Cornileus checked us in and cleaned the room himself. It was nice and clean after that. The family (2 parents and 3 kids) enjoyed the room a lot. Will stay there again. ❤

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Helpful?
Thank Michelle M
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to post a review of your stay. I am thrilled our staff member Cornileus was able to handle your issues accurately. We are glad your family had an excellent experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Houston, Texas
Reviewed 4 April 2016

I have stayed at many different hotels/motels in Austin as I regularly visit the city. This one was by far the most disappointing experience. We requested late check in at the time of booking, and the staff member at that time was very understanding and was able to do this for me. However, at the time of check in, me...

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Helpful?
Thank umairk07
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as working with our maintenance engineer...

Texas
Reviewed 16 March 2016

We booked a non-smoking room through hotels.com the night before we arrived. When we arrived the clerk was very nice and helpful, the outside looked appealing but when we arrived to our floor the stench of cigerette and marijuana was overwhelming. Our room was dirty. There was a dead roach on the floor. The room stunk horribley. I called the...

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Helpful?
Thank Kokojojo2012

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N Capital of Texas Hwy, Austin, TX 78759-5929
Region: United States > Texas > Austin > Northwest Austin
Price Range: £73 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America - Austin - Arboretum Texas
Austin Extended Stay
Extended Stay Austin
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Arboretum staff and other travellers.
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Questions? Get answers from Extended Stay America - Austin - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“opt for non smoking if available”
  • Room on arrival
 of 5 bubbles SimonM438, 23 Aug 2016 | Read review
“Always request a room away from the elevator.”
 of 5 bubbles umairk07, 4 Apr 2016 | Read review
“Ask for a room on the right side if the hotel facing the apartment complex.”
  • bed
  • set up
  • kitchen in room
  • bed
  • bathroom
  • couch next to door
 of 5 bubbles NewDeep, 15 Feb 2016 | Read review
“we were on the first floor of 3 floors and never heard noise above us and we were there on the weekend.”
 of 5 bubbles 143cst, 12 Jul 2015 | Read review
“Haven't stayed here enough to know.”
 of 5 bubbles dmartininhutto, 17 Jun 2015 | Read review
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