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JW Marriott Austin

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Traveller (762)
Room & Suite (289)
Storyboard
Overview
  • Excellent73%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“corner bar”(70 reviews)
“burger bar”(46 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from JW Marriott Austin
Special Offer: Hot Summer Deals 15% Off!
Hotel packages
Hotel deals
Offers from JW Marriott Austin
Special Offer: Hot Summer Deals 15% Off!
Hotel packages
Hotel deals
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Reviews (2,441)
Filter reviews
2,412 results
Traveller rating
1,715
491
130
43
33
Traveller type
Time of year
LanguageEnglish
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1,715
491
130
43
33
Show reviews that mention
All reviewscorner barburger barthe executive loungegreat hotelfloor to ceiling windowspool deckrestaurants and barscorner roomconvention centerwalk in showerheart of downtownwithin walking distanceself parkluxury hotelvalet parkingrainey streetthe congress
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1 - 5 of 2,412 reviews
Reviewed yesterday

I am a Marriott gold member and try to stay at the chain when I travel because I get upgraded and access to the executive lounge. These benefits were disappointing during my recent stay. The property has a great location on Congress between 2nd and...More

Thank finesilver
Reviewed yesterday

The JW Marriott exceeded our expectations. The location, staff, amenities and rooms were superior! The conference rooms were comfortable and the food in the restaurants was delicious. Being right in the heart of downtown Austin gave us excellent accessibility to the convention center, restaurants, the...More

Review collected in partnership with this hotel
Thank smpeters239
Reviewed yesterday

Excellent hotel, rooms were wonderful, service was amazing. The only part I would recommend making a change to would be the pool. When we were there it was so crowded. Had we had our family with us it would have been tough for our children...More

Review collected in partnership with this hotel
Thank nina_aquilina
Reviewed 2 days ago via mobile

Not the best service for the hotel rating and guest that is in gold status. The computer went down and none of front desk agents seemed not to know what to do. You just see them walking from one podium to another leaving a long...More

Thank Alexander C
Response from JWAustin-1, General Manager at JW Marriott AustinResponded yesterday

Dear Alexander, Thank you for staying with us this past weekend. I agree, this was not our best day of service for the JW Marriott Austin and I am sorry it affected you. Unfortunately, the Marriott national reservation system had an unplanned extended outage on...More

Reviewed 2 days ago

Pool not family friendly - floating beer cans, limited to no service, towels left on chairs and smoking in pool area. Check-in service and restaurants were excellent. Exercise area and spa also very good.More

Thank John L
Response from JWAustin-1, General Manager at JW Marriott AustinResponded yesterday

Dear John, Thank you for the kind words about our restaurants, spa and front desk service. I am sorry the pool area was not in better condition. This is highly unusual and I regret it affected your experience. I would appreciate hearing more about your...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
US$223 - US$548 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Austin
#2 Luxury Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$223 - US$548 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Austin
#2 Luxury Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (762)
Room & Suite (289)
Pool & Beach (74)
Dining (46)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
Ask a question
pkong13141
8 July 2018|
AnswerShow all 2 answers
Response from DonRosas | Reviewed this property |
I was not made aware of a steam room and didn't use the spa services this time around. I would call their spa and ask.
0
Votes
KarlaMateoGus
22 March 2018|
Answer
Response from JWAustin-1 | Property representative |
Hello Karla, Yes, our pool is heated year round. Should be a nice 80 degrees. We look forward to having you with us. Scott
1
Vote
Room Tips
"Mini fridges in the room"
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"Ice machines are only on 1 floor in tower I was on. They will deliver ice to your room."
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"Pay some more attention to details and corners."
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"Put a little note in the bathroom on how to operate the double showerheads."
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