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Embassy Suites by Hilton Austin - Central

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Embassy Suites by Hilton Austin - Central
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1,027 Reviews from our TripAdvisor Community

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Showing 1,022: English reviews
New York, NY
Reviewed 1 week ago NEWvia mobile

This hotel is under a major renovation. The last time I was at an Embassy Suites a few months ago (in Raleigh-Durham) it was also undergoing a major renovation. So considering I spent half a day traveling I figured I'd deal with it. I did submit a complaint to Hilton because being a Hilton Honors customer I expected to at...

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Helpful?
1Thank BLTZ4G
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear BLTZ4G, I am very sorry your experience was not a good one and that you felt giving you the points you requested did not overcome the overall stay experience. I do feel the look of the hotel will be great as you mentioned in your last line and I hope you will return when the renovation is completed. I...

San Angelo, United States
Reviewed 1 week ago

great service, food and staff, always friendly and greeted warmly by all. They make your stay a pleasurable one. Best Business stay and leisure stay for the area. No problems with room, stay or meals. Room Service is excellent.

Review collected in partnership with Embassy Suites Hotels
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Thank 76sammys
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear 76sammys, I wanted to thank you for your positive review of the hotel and especially your mention of our great service, food and staff. I cannot begin to tell you how important it is to me personally to hear my staff be complimented by our guests, escpecially during our time of renovation. I really look forward to a return...

Sacramento
Reviewed 1 week ago

My company booked a large group here for business and we were astonished at the state of the facility. Clearly remodel is in order and in progress but the entire facility is covered in plastic during the remodel making it appear and feel like a construction zone. The rooms are old and in disrepair. I had to call for basic...

Review collected in partnership with Embassy Suites Hotels
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Thank DrDianaSacramento
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Dr. DianaSacramento, I apologize that your event ended up being timed as the same time as our first phase of renovation. In a few weeks the plastic tarp will be removed which is currently in place to keep as much dust as possible away from our guests. I am truly sorry that you ended up with a bad experience...

Milwaukee, Wisconsin
Reviewed 1 week ago

Do not stay here. Musty, stinky room, moldy bathroom,and overall bad vibe. The hotel is also undergoing a major renovation that it desperately needs. Knowing how it looks now, I won't ever go there again.

Review collected in partnership with Embassy Suites Hotels
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Thank travelontap
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear travelontap, I certainly apologize that you did not experience the type of stay you had hoped to get at our location. I hope that after our renovation you will give us another chance if you come back to Austin. Sincerely, Jim Reist, GM

Boulder, Colorado
Reviewed 1 week ago

Wait to stay here until all the renovations are done. It's not very pleasant right now. The actual hotel room was clean, comfortable and quiet but the common areas are looking very old. The construction areas are covered which then means that customers have to reroute through the dining area. Sometimes one of the elevators didn't work which caused a...

Review collected in partnership with Embassy Suites Hotels
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1Thank Ardith F
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Ardith, Thank you for taking the time to write a review on the hotel. I am sorry that overall we did not meet your expectations due to the renovation. I also wanted to thank you for mentioning that the room you had was clean, quiet, and comfortable. The portion of the renovation that will be completed in a few...

Houston, Texas
Reviewed 2 weeks ago

The Hilton Austin Central has been my hotel of choice for over 25 years. I travel to the city quite often on business and it's location on 290 and I35 is perfect. The made to order breakfast and afternoon reception are the dream of a business traveler. It's great to have a good breakfast before heading out and an opportunity...

Review collected in partnership with Embassy Suites Hotels
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Thank Doris D
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Doris, Thank you for writing such a great review and it is wonderful to hear of your long loyalty to our hotel. I am humbled to inherit your patronage and it is wonderful that your family enjoys the property as well. I hope the new renovation will help make your future stays even more enjoyable! Hospitably yours, Jim Reist,...

Shepherd, Texas
Reviewed 2 weeks ago

Enjoyed our stay...a suite is always nice. Comfortable room. Great breakfast....good selection of quality foods. Also nice snacks and veg/fruit trays at evening reception. Love it! Always enjoy staying here.

Review collected in partnership with Embassy Suites Hotels
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Thank V7030HKrobertb
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear V7030HKrobertb, I wanted to thank you for taking the time to write a review and mention our rooms and breakfast in such a positive light. I hope you return soon and we have more of our renovation completed on your return trip! Sincerely, Jim Reist, General Manager

Killeen, United States
Reviewed 2 weeks ago

Our stay was great although they were doing renovations. My kids loved the pool and I enjoyed the hot tub. We ate dinner at the hotel, service was awesome. They had free alcohol during happy hour but the whiskey they provided was not for me.

Review collected in partnership with Embassy Suites Hotels
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Thank anaj325
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear anaj325, It was great to hear that your kids and you loved the pool and you had great service while you stayed here, despite the renovation going on. I hope we see you after the renovation as well! Sincerely, Jim Reist

Victoria, United States
Reviewed 3 weeks ago

excellent rate, room very clean, the size of rooms was great, the food was also great, the beds was very comfortable, the televisions had a clear picture, I like the design of the hotel overall, everything was very good and can't wait to see repairs,

Review collected in partnership with Embassy Suites Hotels
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Thank raleighp2017
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear raleighp2017, I just wanted to thank you for taking the time to write a positive review about the food, rooms, and service at the hotel. The hotel's renovation will completely modernize and improve the facility and we are glad that it is in full swing and will be over in hopefully five months! Best wishes for a great 2017...

Dallas, Texas
Reviewed 5 weeks ago

My friends and I have stayed here twice now and definitely would stay again. The lobby is nice and clean and I love the fountain with the fish. Rooms are very clean and reasonable accommodating a large group. Even though our suite had one bathroom, it had a vanity area with a sink in the bedroom which gave us more...

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Thank Sophie0616

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: £115 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Embassy Suites By Hilton Austin - Central Texas
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a lot of "views" to look at here. Just highways and cars”
 of 5 bubbles tallica21, 26 Oct 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
 of 5 bubbles UnoDos03, 12 Sep 2016 | Read review
“all rooms are good great view from ever angle i think”
 of 5 bubbles janiecon, 12 Aug 2016 | Read review
“not level 2”
 of 5 bubbles PeanutWellington, 1 Aug 2016 | Read review
“We were on the 7th floor and LOVED IT”
 of 5 bubbles 726kristinn, 7 Jul 2016 | Read review
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