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Embassy Suites by Hilton Austin - Central

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1,107 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Central
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Showing 1,102: English reviews
Texarkana, United States
Reviewed 27 July 2015

The hotel staff is extremely friendly. We bring a group to Austin each year and have stayed at this location for 10 years. They've kept the hotel updated and very clean. I recommend this Embassy for any group or family on vacation.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Courtney W
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Courtney, Thank you taking the time to write about my staff and the hotel. We greatly appreciate your company here at the hotel and are thankful for your decade of loyalty. Sincerely, Jim Reist

Reviewed 26 July 2015 via mobile

I am a Hilton honors member and try to stay at a Hilton hotel. We checked in and the room was nice and clean and was just the right size. The problem we had was that on the last night our room wasn't cleaned, the bed was made but the trash wasn't emptied,the drinking glasses where not changed,and someone had...

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Helpful?
Thank Brad L
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Brad, I am sorry about the issues that occurred at the hotel and I am glad you brought them to our attention while you were at the property. I know Taylor has been in contact with you in regards to the incident and I am sorry we were unable to satisfy you. Please feel free to contact me with...

Atlanta, United States
Reviewed 25 July 2015

This hotel is very outdated. The lobby of the hotel looks decent. "The front desk staff was very friendly and accommodating. We got to the hotel at 11:00am and proceeded to check in. I was informed that check in was not until 3pm. However, when I indicated I had driven all the way from Atlanta they nice enough to allow...

Review collected in partnership with Embassy Suites Hotels
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Thank Janice M
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Janice, Thank you for taking the time to write about the hotel and compliment the staff. I am sorry about the service in the room you experienced while you were here, but I am thankful that you mentioned it to my staff and that they did an adjustment to your bill. I certainly hope you give us a chance again...

Reviewed 25 July 2015 via mobile

Due to last minute travel I was limited on hotel choices. This particular location was probably pretty nice back in the day. However, it's a little dated but probably due to the theme inside as well. As most Embassy Suites the staff was friendly and attentive. However, as I have notice as some of the older locations they seem to...

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Helpful?
Thank BarnScott
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Bryan, Thank you for taking the time to review the hotel and give us your feedback. The hotel was recently purchased and the new owners will be renovating the hotel. The design, approval, and ordering time will take some time, but the new owners are committed to fixing the property and I hope you will come back and see us....

Memphis, United States
Reviewed 21 July 2015

This hotel is a bit dated, but the helpful/friendly staff make of for what is lacking otherwise. Could use a good scrub, but very quiet and met our needs. Entrance, lobby and fish in lobby provided a nice experience...just a bit dated. This hotel has a bar & grill which was nice. Beds not as comfortable as other Embassy Suites,...

Review collected in partnership with Embassy Suites Hotels
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1Thank Jennifer T
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Jennifer, Thank you for taking the time to review the hotel and give us your feedback. I specifically appreciated your comments about my staff who work very hard to make our guests feel welcome. The new owners are in the design stage of a renovation which should take about a year to complete. Best Wishes, Jim Reist, General Manager

Reviewed 21 July 2015

I would choose another hotel. The hotel looks scary on the outside. Once you enter it is nice but has a smell of oldness. My room had parts of the furniture falling off. However the bathroom is very big. The kitchenette is fine. The entrance is a little unsafe with just curtains to hide you from the hallway.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 881nicolef
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear 881nicolef, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in...

Fort Worth, United States
Reviewed 20 July 2015

The hotel was beautiful. Accomadations were great. Staff and complimentery drinks were great. No complaints except the hotel overall stayed hot and humid...not good in Texas. But, I loved everything else about the hotel.

Review collected in partnership with Embassy Suites Hotels
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Thank Kimberly W
Reviewed 15 July 2015

This is obviously an older hotel in need of renovation. The carpet is musky smelling and the area around the hotel is not the best. The mattress on the bed was terrible and the rooms were secured by curtains from the outside which did not make my wife feel comfortable. On the positive side, the breakfast and the staff were...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank G9690QWstephenm
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and comments about our staff. The hotel changed ownership in last June and the new owner is in the design stage for the renovation. We hope you will consider staying with us in the future. Thank you, Jim...

Houston, United States
Reviewed 14 July 2015

The Hotel was clean, friendly, and well maintained. It felt safe, comfortable, and fun. I loved being able to mingle with my co-workers/friends while on this trip at the reception that was after work. The breakfast is okay, but the omelette stand is worth the line! Overall, I would stay there again.

Review collected in partnership with Embassy Suites Hotels
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Thank Jacob G
S. Williamsport
Reviewed 13 July 2015

The Hilton Group always delivers a first class experience from the most comfortable beds to selective amenities. We always look first for a Hilton and Embassy Suites is the premiere offering of the group.

Review collected in partnership with Embassy Suites Hotels
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Thank Gilbert W V

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good views..situated next to interstate. Wi-fi intermittent. Choose a room in another hotel.”
ttravels2017, 9 Apr 2017 | Read review
“Our room was right at the elevator (facing the elevator). I'd suggest another room.”
722damiand, 19 Feb 2017 | Read review
“higher floors will have beautiful view of downtown Austin!”
rmk3a2, 2 Feb 2017 | Read review
“Not a lot of "views" to look at here. Just highways and cars”
tallica21, 26 Oct 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
UnoDos03, 12 Sep 2016 | Read review
5 of 5