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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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Traveller (67)
Room & Suite (21)
Dining (3)
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Overview
  • Excellent49%
  • Very good26%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“double tree”(25 reviews)
“front desk”(54 reviews)
“mile radius”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Austin Northwest Arboretum
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Austin Northwest Arboretum
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
11 Jun12 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (530)
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523 results
Traveller rating
245
138
77
39
24
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LanguageEnglish
245
138
77
39
24
Show reviews that mention
All reviewsdouble treefront deskmile radiusholiday inneasy accessbed was very comfortableshuttle servicewould stay againbusiness tripbreakfast buffetlocation is greatbusiness centerfitness centerupon checkgreat roomlobbyarboretum
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1 - 5 of 523 reviews
Reviewed 1 week ago

I needed a hotel at the last minute. I originally called another location which was completely booked and was recommended to stay at this location. At first I was hesitant, as I have never stayed at a Double Tree. However, upon arrival was quickly won...More

Review collected in partnership with DoubleTree by Hilton
Thank cryba2018
Response from Adam L, General Manager at DoubleTree by Hilton Hotel Austin Northwest ArboretumResponded 6 days ago

Dear cryba2018 thank you so much for sharing your experience with us here on TripAdvisor. We are happy to hear we were able to win you over and you found the room spacious. We will share your comments with the rest of our team. We...More

Hotel's Favourite
Reviewed 10 March 2018 via mobile

Ok it took a few minutes to find this hotel cause it’s on the back side of the Arboretum. When we found it we actually really liked it and I totally love the cookies. They even had gluten free cookies for my wife. The room...More

Thank Rik S
Response from Frank J, Manager at DoubleTree by Hilton Hotel Austin Northwest ArboretumResponded 13 March 2018

Rik S, We are thrilled to hear that you had a wonderful guest experience and that our friendly staff went above and beyond to ensure your satisfaction. As you stated, our location is midway between North Austin and Downtown so I am delighted that this...More

Reviewed 1 week ago via mobile

Great spot if you are attending UT graduation. Try to select a room facing the exterior of the hotel on the 2nd or 3rd floor. Interior rooms hear hotel music, plus your patio looks into a wood divider. Hotel staff is very friendly.More

Thank jeffklev
Response from Adam L, General Manager at DoubleTree by Hilton Hotel Austin Northwest ArboretumResponded 1 week ago

Dear jeffklev thank you very much for choosing our hotel for your recent visit to Austin for UT graduation. We are delighted to hear our team took good care of you while you were here. We appreciate the valuable feedback and will be sure to...More

Reviewed 1 week ago

I would have given the place 5 star rating had it not been for one of the worst housekeeping facilities I have stayed in in long time. We had daily problems with housekeeping. It appears they are short staffed and unable to understand simple English....More

Thank Ahmed M
Response from Adam L, General Manager at DoubleTree by Hilton Hotel Austin Northwest ArboretumResponded 1 week ago

Dear Ahmed M thank for sharing your experience with use here on TripAdvisor. We are delighted to know our team took good care of you while you were here. We appreciate the feedback about your housekeeping experience and will be sure to pass this information...More

Reviewed 1 week ago

Worst hotel I have stayed at in a very long time... room hadn't been cleaned when I arrived (late afternoon), the pool was so disgusting people would not get in it (I did... water was gross... salty and weird... got out right away), I had...More

Review collected in partnership with DoubleTree by Hilton
Thank sgorris1121
Response from Adam L, General Manager at DoubleTree by Hilton Hotel Austin Northwest ArboretumResponded 1 week ago

Dear sgorris1121 we are sorry to hear you did not enjoy your stay with us while visiting Austin. We will be sure to pass along your valuable feedback to our team. Our pool is a salt water based pool as opposed to chlorine. I would...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$122 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Business Hotel in Austin
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$122 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Business Hotel in Austin
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (67)
Room & Suite (21)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Travelertx01
12 March 2018|
AnswerShow all 3 answers
Response from Frank J | Property representative |
Breakfast is only included for Gold and Diamond members with Hilton Honors, Corporate Accounts that have breakfast included in their rate, or groups in house that booked with breakfast included. Continental buffet... More
1
Vote
azeleal2013
26 February 2016|
Answer
Response from MiamiLouH | Reviewed this property |
Try EddieV's Arboretum, Chez Zee and Siena Toscana all within a 10 minute drive. All reviewed on here as well
0
Votes
abd5281
4 July 2015|
AnswerShow all 2 answers
Response from Frank J | Property representative |
Our hotel currently offers transportation service within 4 miles of the hotel which include two main shopping areas – The Domain and The Arboretum – which combined have a total of over 150 stores and restaurants. At this... More
0
Votes
Room Tips
"Elevator in side was not functional, there is center Elevator and away from Hwy is good room."
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"Stay away from the rooms surrounding the central restaurant and bar space. You can hear EVERYTHING!"
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"Request a room facing out, some of the rooms that face in sit above the hotel bar."
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"Don't choose room 132."
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