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Hyatt Regency Crystal City at Reagan National Airport

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Hyatt Regency Crystal City at Reagan National Airport
Hyatt Regency Crystal City at Reagan National Airport
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1,736 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Crystal City at Reagan National Airport
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Showing 1,687: English reviews
Chestnut Hill, MA
Reviewed 2 weeks ago

Used to love this property. Now they bring room service in brown bags. Vegetarian options have dramatically declined and papers no longer delivered to room. I am a Hyatt Globalist and deeply disappointed

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Allyala N
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your review Allyala. We apologize for the issues you experienced with our in room dining and quality of the hotel. We appreciate your loyalty as a World of Hyatt globalist and hope you will give us another opportunity to impress in the future.

New Orleans, Louisiana
Reviewed 2 weeks ago

Business and social. The hotel team was excellent. The Dc traffic at times made it difficult getting from the hotel to the Capitol and back. The food was great. I would definitely recommend the hotel to others.

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Thank gordonw873
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response. We appreciate your recommendation of us and hope to welcome you back in the near future.

Reviewed 2 weeks ago via mobile

Stayed at the Hyatt Crystal City for a weekend visit to Washington. The hotel was very comfortable, and the room appeared recently refreshed. There was a good amount of space, and I appreciated the fast, free Wifi and the large number of well-placed outlets. Downtown Washington was a 10 minute drive away without traffic, or closer to 30 minutes during...

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Helpful?
Thank wt012345
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response. We are glad you enjoyed your stay with us and the spacious room. We hope to welcome you back again in the future!

No
Reviewed 2 weeks ago

The agent, her name is CECI, couldn't find my reservation even I showed it to her on my phone. After chastising me and being terribly rude, she found my reservation. I confronted her about her lack of professionalism but she became even ruder. I will never stay in this hotel again. You need to train your employees or fire the...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank houssamt2017
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response. We apologize for the issues you experienced during your check-in and have followed up accordingly. We appreciate your feedback and will continue to work with our associates on providing authentic hospitality.

Madisonville, United States
Reviewed 2 weeks ago

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Thank B520PEedwardw
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Tucker, Georgia
Reviewed 2 weeks ago

Very disappointed for a Hyatt property shower door is used also as the bathroom door. Mattress was not firmly in frame Smoke detector hung from room No comforter provided Room had a corner window & I asked if there were rooms that had better windows. I was told that they are all like that, NOT that they did not have...

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Thank Ann R
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your response Ann. We apologize that you had multiple issues during your stay and we understand that these can be frustrating. We will be looking in to these comments to ensure all rooms have the correct items in them and are functioning correctly.

Rochester, New York
Reviewed 2 weeks ago

In town for a conference, convenient shuttle to/from airport and Crystal City metro - both timely and drivers were very nice. Hotel allowed early check-in and check out that was helpful. Room on higher floor had modest view, was very clean, bathroom a little tight but had nice amenities and water pressure. Conference rooms were decent and food was quite...

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Helpful?
Thank cags2017
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your positive review! We are happy to hear you had an enjoyable stay with us and hope to see you again in the future.

Southfield, Michigan
Reviewed 2 weeks ago

For the price, there should have had a refrigerator in the room. Also, no one came to fix the portable phone throughout my stay. Breakfast prices were too high. Most customers walked across the street to the restaurant.

Review collected in partnership with Hyatt Hotels
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Thank 996geraldg
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your feedback. We apologize for the issue you experienced with your phone not working in the room and continue to work on ensuring all items are functioning correctly. We are looking forward to our renovation, which will include adding refrigerators to each room.

Rochester, New York
Reviewed 2 weeks ago

Exceptional staff, spotless comfortable and very quiet room . Food was excellent at the Cinnabar restaurant. Lobby Bar was a nice spot for friends and relatives to gather. The brunch reception in the Rooftop Room was perfect, very attentive staff, excellent food.

Review collected in partnership with Hyatt Hotels
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Thank Elizabeth H
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your kind words Elizabeth! We are glad you had a wonderful time at your reception and with your friends. We appreciate this feedback and look forward to welcoming you back in the future.

A TripAdvisor Member
1 review
Reviewed 2 weeks ago

Rooms clean and comfortable, staff friendly and helpful. Location convent and easily accessible. Food was good The service in the restaurant and the bar was a little slow. On leaving the hotel for the airport the shuttle dropped everyone at baggage claim instead of the departure areas.

Review collected in partnership with Hyatt Hotels
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Thank A TripAdvisor Member
HyattRegencyCC, Manager at Hyatt Regency Crystal City at Reagan National Airport, responded to this review

Thank you for your review. We appreciate your feedback regarding the restaurant and shuttle as it allows us to improve for the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Crystal City at Reagan National Airport staff and other travellers.
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Questions? Get answers from Hyatt Regency Crystal City at Reagan National Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a competitor close by.”
 of 5 bubbles E6791FOphillips, 22 Mar 2017 | Read review
“Get higher floor..citynoise”
 of 5 bubbles jagsgapeach, 12 Mar 2017 | Read review
“16th floor or higher”
 of 5 bubbles cags2017, 8 Mar 2017 | Read review
“The deluxe king room is very nice and the view is great!”
 of 5 bubbles atl173, 18 Feb 2017 | Read review
“$10 upgrade to suite with seating and skyline views on the 17th floor - great. Very low water pressure but the shower was okay.”
  • My room - my untidy room!
  • From the huge picture window from the 17th floor
 of 5 bubbles 176BobC176, 12 Feb 2017 | Read review
5 of 5