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Hotel Mercure Manaus

Traveller (266)
Room & Suite (119)
Pool & Beach (31)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The 3 star MERCURE APT MANAUS has 126 apartments with living room, kitchen and suite. Located in the exclusive area of Manaus, it is about 15 minutes from the international airport, the city centre and the industrial district. The hotel offers a sauna, fitness centre and spa.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Room service
Fitness Centre with Gym / Workout Room
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Microwave
Minibar
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
709Reviews
332Photos
2Q+A
11Room tips
Traveller rating
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  • 306
  • 128
  • 29
  • 17
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Popular mentions
Two stays in February 2019, two nights each stay, RM 1102 & 1003. Both rooms similar. Quiet, limited street noise, clean, everything worked as expected, room safe, air con, plenty of hot water, free storage of my luggage for 10 days, above average breakfast, small bar in lobby,
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Response from mercuremanaus, General Manager at Hotel Mercure Manaus
Responded 2 weeks ago
Dear Mr Richard, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager
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I loved my room - I was travelling for work and it had a huge desk! The bathroom was fine, shower a bit dated but it worked well. I didn't look at the pool because the only afternoon I had spare was the afternoon I arrived and I was told that the pool was undergoing maintenance.
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Response from MERCURE M, General Manager at Hotel Mercure Manaus
Responded 25 Sep 2018
Dear Guest Britinbaku, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager
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Recently stayed at Mercure and enjoyed the time there. Very nice hotel, clean rooms and good views of the city, rooftop pool, and a great shopping mall nearby. Close to the airport and port. Would recommend
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Response from MERCURE M, General Manager at Hotel Mercure Manaus
Responded 25 Sep 2018
Dear Mr Mcdowall, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager
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This hotel is very simple and basic. Suitable for those who are looking for overnight accommodation and move on. Clean rooms with basic facilities Reasonable service and no more. There is no feeling of warm and pleasant hospitality. Number of points for improvement: 1. The hotel
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Response from MERCURE M, General Manager at Hotel Mercure Manaus
Responded 12 Jun 2018
Dear Yoava, Thank you for taking the time to tell us about your experience at the Mercure Manaus Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Costa General Manager
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Fantastic staff and restaurant. Very helpful folks repeatedly going out of their way for my requests. Large rooms. Super clean. Great value with easy online reservation system. Special thanks James for all his help! Muito obrigado to this great team!! Recommended!
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Review collected in partnership with Accorhotels.com
Response from MERCURE M, General Manager at Hotel Mercure Manaus
Responded 1 Jun 2018
Thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Sincerely, Christian Costa General Manager
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Olá Gabriela, temos sim, nosso estacionamento é coberto com serviço de manobrista e seguro com o valor da diária R$ 16,00. Christian Costa Gerente Geral
2 votes
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Hola Señora, Es con gran satisfacción que le informamos las cantidades diarias en dólares en el precio de hoy USD 80.57 + 2% impuestos. Precio total por 7 días USD 575.27. Para más información, por favor visite nuestro website mercure. com Christian Costa General Manager Mercure Manaus
0 votes
"Higher up is quieter. Ask for a room that does not face the busy main street."
"melhores vistas para a cidade"
"rooms on the side of the elevator might be quieter - as the other side has barking dogs!"
"Top floors building are quieter."
"Choose rooms on the back of the building since the front avenue is noise."
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PRICE RANGE
US$47 - US$79 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of AmazonasAmazon RiverManaus
NUMBER OF ROOMS
126
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