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Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315, Belo Horizonte, State of Minas Gerais 30110-047 Brazil
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Traveller (842)
Room & Suite (344)
Videos (1)
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About

#123 of 124 hotels in Belo Horizonte
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
The privileged location of the Mercure Belo Horizonte Lourdes allows access to the main points of interest of the city, such as the Expominas and Minascentro convention centers, Praca da Liberdade and Mercado Central. The hotel is also close to the lively Savassi district which has important bars and restaurants in the city. The comfortable and functional rooms are equipped with air conditioning, free WiFi, minibar and cable TV. Among the hotel's main facilities are a restaurant, bar, indoor pool, gym, large event center. Small pets are welcome!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Pool / beach towels
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Shared kitchen
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Flatscreen TV
Extra long beds
Whirlpool bathtub
Soundproof rooms
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Price:25% off room rate
3,299Reviews36Q+A42Room tips

Reviews
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Gabriel ortiz wrote a review Oct 2023
3 contributions
Nice Place, clean and quiet , good restaurant and Event areas great location with many places to visit. I highly recommend it for tourism, and professional meeting.. Close to downtown area and easy access to restaurants and Bars
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure Lourdes, Gerente geral at Mercure Belo Horizonte Lourdes Hotel
Responded 16 Oct 2023
Mr Cesar, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ricardo wrote a review Sept 2022
3 contributions2 helpful votes
We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: This hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mercure Lourdes, Gerente geral at Mercure Belo Horizonte Lourdes Hotel
Responded 21 Sept 2022
Dear Mr Ricardo, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emil_London wrote a review Mar 2021
London, United Kingdom34 contributions54 helpful votes
I was on a weekend visit to BH and I loved staying at Mercure Lourdes hotel. It is an excellent facility in great area of the city, walking distance from cool restaurants and bars, in proximity to tourist attractions and with great service. Rooms from the top floors offer beautiful views of the city.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure Lourdes, General Manager at Mercure Belo Horizonte Lourdes Hotel
Responded 4 Mar 2021
We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TJAOAK wrote a review Mar 2020
Oakland, California22 contributions44 helpful votes
I'll keep this short as it doesn't merit extra words. I reserved a Junior Suite. When I arrived it no longer existed. I was instead given a basic room. Not only was the room outdated -- think Brazil à la nineties -- but it was loud as a result of abutting the neighboring room's bathroom. We heard every toilet flush, shower, and anything that fell.on the floor above us. Adding insult to injury, the towels were thin and the room smelled of bleach. Go somewhere else. Suggestion: Radisson Blu or Holiday Inn.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from MercureBHLourdes, Guest Relations Manager at Mercure Belo Horizonte Lourdes Hotel
Responded 12 Mar 2020
Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet all your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us to take appropriate measures to address the situation mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Flavio wrote a review Feb 2020
Paris, France1 contribution
Excellent stay at Mercure Belo Horizonte Lourdes and special thanks to Eduardo and Carlos Laendll who showed great dedication to the guests. Also thanks to Geovane who handled the check in in a very manner way. Flavio
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MercureBHLourdes, Guest Relations Manager at Mercure Belo Horizonte Lourdes Hotel
Responded 3 Mar 2020
Thank you for choosing Mercure BH Lourdes on your visit to BH. We always try to offer a quality service to each of our guests, so your feedback is very important for us to seek our constant improvement. We will share your compliments with our employees.We look forward to welcoming you to our hotel again. Sincerely, Nicole Costa Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nardo2323 wrote a review Oct 2019
Los Angeles/.New York City2 contributions
Luis Claudio, the gentleman who works in the lobby, was an incredible host, assisting over 12 members of my family in town for our grandmother’s 100 birthday. His kind demeanor & helpfulness made our stay a dream. He coordinated transportation, helped with bags, and went above and beyond. Can’t wait to return!
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from nicolecostasantos, Guest Relations Manager at Mercure Belo Horizonte Lourdes Hotel
Responded 30 Oct 2019
Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We are very pleased to have met your expectations during your stay in our hotel. We hope to see you again soon. Sincerely, Nicole Costa Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Newton V wrote a review Oct 2019
Juiz de Fora, Brazil3 contributions1 helpful vote
Fast check in and out. Excellent concierge. Employees very dedicated. Facilities. When leaving the hotel, the man who carries bags had always a smiling face, even with tive persons's luggage. We Will never forget. Thank you!
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from nicolecostasantos, Guest Relations Manager at Mercure Belo Horizonte Lourdes Hotel
Responded 5 Nov 2019
Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We are very pleased to have met your expectations during your stay in our hotel. We hope to see you again soon. Sincerely, Nicole Costa Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cannuck1964 wrote a review Oct 2019
Memphis, Tennessee624 contributions228 helpful votes
The lobby is under renovation but that did not interfere with the stay. I got a nicer room (not the basic type) so the unit looked well kept and clean. There was a Nespresso maker in the room and the pillows were AMAZING. I stay in a lot of hotels but I will remember these pillows. Breakfast was very good.
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Date of stay: September 2019
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from nicolecostasantos, Guest Relations Manager at Mercure Belo Horizonte Lourdes Hotel
Responded 5 Nov 2019
We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luiz Z wrote a review Aug 2019
Santiago, Chile25 contributions10 helpful votes
It was my 3rd time in this hotel so I thought I knew what to expect but you never know. The moment I arrived I felt that this stay would be diferent. The entrance to the lobby was moved to a small door and the path to the reception was a tiny maze due to renovation of the hotel lobby. The problem was that they forget to mention it during the booking process. The ambience of the room was what we expected but the mattress was so firm that I think it was an orthopedic mattress not that soft ones that we are used to. It was really not the most pleasant stay
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Review collected in partnership with Accorhotels.com
Date of stay: August 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from nicolecostasantos, Guest Relations Manager at Mercure Belo Horizonte Lourdes Hotel
Responded 9 Sept 2019
Thank you for sharing your comments about your stay at Mercure BH Lourdes. We are sorry for the inconvenience and for not being able to meet your expectations. In our booking confirmations we inform you that we are in the process of renovating the hotel. We will check the issue of mattresses. We hope you will give us the opportunity for better service in an upcoming hosting. Sincerely, Nicole Costa Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bsantiago82 wrote a review Aug 2019
Sao Paulo, SP19 contributions9 helpful votes
Rooms are clean, location is good, the view from the room was nice, 19th floor. But I had problems to access my room several times, one of them took more than 30 minutes to access my room. That made me to lose an Important meeting. This kind of stuff shouldn’t happen in a 4 star hotel, with such a brand like Mercure. I was expecting much better.
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MercureBHLourdes, Gerente de relações com clientes at Mercure Belo Horizonte Lourdes Hotel
Responded 22 Aug 2019
Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£62 - £77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure belo horizonte lourdes hotel belo horizonte
LOCATION
BrazilState of Minas GeraisBelo Horizonte
NUMBER OF ROOMS
365
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE BELO HORIZONTE LOURDES HOTEL - Updated 2024 Prices (Brazil)

Frequently Asked Questions about Mercure Belo Horizonte Lourdes Hotel
Which popular attractions are close to Mercure Belo Horizonte Lourdes Hotel?
Nearby attractions include Memorial Minas Gerais Vale (0.6 miles), Escape Zone Brasil (0.3 miles), and Centro Cultural Banco do Brasil Belo Horizonte (0.6 miles).
What are some of the property amenities at Mercure Belo Horizonte Lourdes Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Belo Horizonte Lourdes Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Belo Horizonte Lourdes Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Belo Horizonte Lourdes Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Mercure Belo Horizonte Lourdes Hotel?
Conveniently located restaurants include Redentor Bar, La Macelleria Lourdes, and Moema Bar E Cozinha.
Are there opportunities to exercise at Mercure Belo Horizonte Lourdes Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Mercure Belo Horizonte Lourdes Hotel located near the city centre?
Yes, it is 1.0 miles away from the centre of Belo Horizonte.
Are pets allowed at Mercure Belo Horizonte Lourdes Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Belo Horizonte Lourdes Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Belo Horizonte Lourdes Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.