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I stayed there during the Carnival.
Air conditioner wasn’t enough to keep it cool. I called the maintenance, they told me it’s predictable considering the central air conditioner capability.
One elevator was broken and it was kept closed for more than 4 days. So there...More
Thank Felipe D
Response from BARRA395, Gerente at Transamerica Prime BarraResponded 4 weeks ago
Dear Mr. Felipe,
It was a pleasure to welcome you.
I would like to sincerely apologize for the inconvenience. This is not our Quality standard.
Know that your opinion is very important to us, and so we will consider all your observations so that we...More
I stayed a couple of times in this hotel some 8 or 9 years ago. It was not great then and time was not kind to it.
Long wait for check-in, not because of a long queue or few attendants. Bad management, it seems.
1 Thank Fabio M
Response from Transamerica G, Gerente at Transamerica Prime BarraResponded 24 January 2018
Dear Mr. Fabio,
We thank you for your experience and would like to have met your expectations in Rio de Janeiro. We are very sorry for the inconvenience during the days you were with us and we emphasize that each item is being worked with...More
Shower is not hot at all. Breakfast is horrible with few options of low quality. Staff is rude.
Not what you would expect for the price tag. Location is ok but if you can, choose somewhere else. Barra has better options.More
Response from Transamérica G, Gerente at Transamerica Prime BarraResponded 28 August 2017
Thanks for staying with us and registering your impressions. We are sorry we did not provide you with a pleasant stay. Let us look at the critical points mentioned and guide the responsible staff for improvements. We hope to have the opportunity to...More
Restaurant service is definitely the worst there. Breakfast has a lot of items, but not that good quality, the whole bread is no 100% whole, cheese aren't brand new, there is no sandwich toaster.
I have bought a wine bottle in the supermarket to drink...More
Thank Felipe D
Response from Transamérica G, Gerente at Transamerica Prime BarraResponded 16 February 2017
Dear Mr Felipe,
Thank you for your comment and it is clarified that it is not a hotel / restaurant the procedure to charge for loan of some utensils like the bottle opener. We will reorient the restaurant staff about the quality of service that...More
This hotel is partelly owned by private owners (appartments) and part is hotel. The staff on the reception are pure, they dont know what they are doing, not helpful, not smile. They are absolutelly chaotic, changing reservation and room numbers by them self. Not professional!More
Thank Filip D
Response from Transamérica G, Gerente at Transamerica Prime BarraResponded 6 February 2017
Dear Mr. Filip,
We thank you for your comment and would like to have better matched your stay with us, as well as to understand what you really disliked, as we do not usually receive complaints regarding the quality of our service.
We will always...More
Response from Transamerica G | Property representative |
Hello Cilstom, we have special rooms. Please contact our reservations department to check the availability for the desired period and make your reservation. The service can be done by phone: Sao Paulo (55 11) 5547 1166 Other... More
Hello Cilstom, we have special rooms. Please contact our reservations department to check the availability for the desired period and make your reservation. The service can be done by phone: Sao Paulo (55 11) 5547 1166 Other Locations 0800 012 4400.
Thank you for the contact.
Relationship - Transamerica Hospitality Group