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Sheraton Grand Rio Hotel & Resort

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Sheraton Grand Rio Hotel & Resort
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1,352 Reviews from our TripAdvisor Community

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Showing 509: English reviews
Manchester, UK
Reviewed 3 days ago NEWvia mobile

I definitely wouldn't recommend this hotel. It was my first stay in Rio and the Sheraton is a 2.5 mile walk away from the beginning of Leblon. They claim there's a free shuttle bus. They advertise that the last one back is at 10pm but when I asked the latest one was actually at 7pm. We waited for 20 minutes...

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Helpful?
Thank Michael S
Luiza H, Guest Relations Manager at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear Michel S, First of all thank you for your comments and time spent. The free shuttle bus operates until 7pm only on Sundays and holidays, which is explained by the concierge when the reservation for pick up and drop off are made. Reservations for transfers are needed. Our Concierge department keep a control of it, so please do not...

Reviewed 4 days ago NEWvia mobile

Nice hotel and amenities. Good restaurantes and food. Nice attendance. Not good are beers price (r$15,00/each) and food in general. Fewer people to attend the people in he hotel. Bar stays open until 7:00pm only

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Helpful?
Thank Adriano F
Reviewed 4 days ago NEWvia mobile

We came to spend a weekend with friends, initially for one night and we stayed for one night more. Service overall was good and we even gain some perks from front desk to celebrate my girlfriend's birthday. However we arrived at the room and it was dirty already (including the bathroom). When we came back to the room, it was...

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Helpful?
Thank Felipe P
Luiza H, Guest Relations Manager at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear Felipe P, Thank you your for your feedback, and time spend on writing it. We are truly sorry for the inconveniences experienced, as with no doubts these are not moments we look for to deliver to our guests. In regards to the cleaning on the first day, I believe to have been a human mistake as the original reservation...

Cortlandt Manor, New York
Reviewed 5 days ago NEW

Beautiful hotel with an excellent and safe location. We had views of an upper scale and picturesque favela (Yes, there is such a thing!) as well as a beach directly in front of this Sheraton. We could see Ipanema, just a short walk away as well. Copacabana is also within reasonable walking distance for those who enjoy walking. We enjoyed...

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Helpful?
1Thank Sal T
Luiza H, Guest Relations Manager at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear Sal T, Thank you so much for choosing our Hotel to spend your time in Rio. It is grateful to know you enjoyed it! And thank you for your kind words! Now you have a home away from home in Leblon :) Hope to welcome you back soon! Best Regards, Luiza Hinds.

Sao Paulo, SP
Reviewed 5 days ago NEW

The hotel was an amazing choice. With an amazing view to the see and just by the beach, the hotel has a lot to offer, I could enjoy the marvelous swimming pool and jacuzzi while having one of those wonderful drinks. The rooms are really spacious and well decorated. The staff is marvelously well trainned and the hotel counts with...

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1Thank Valentinari0000
Mendes, Rio de Janeiro, Brazil
Reviewed 1 week ago

some rooms have problems with air conditioning, they don't go below 21 degrees, and this is in the summer! The beds are soft giving you pain in the back, so they need to be replaced. Every time I am there, the remote control needs new batteries, so where is the quality control management?

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Helpful?
Thank Eleison D
Luiza H, Guest Relations Manager at Sheraton Grand Rio Hotel & Resort, responded to this review

Dear Eleison D, Thank you so much for the time spent, and for your feedback which are of great value to us, in order to always keep us on improving our service. Our Sheraton Signature Sleep Experience beds are Designed specially to Sheraton Brand to eliminate uncomfortable pressure points that cause tossing and turning through an unique combination of layers...

Barcelona
Reviewed 1 week ago

excellent hotel with friendly staff... it is a bit far from Copacabana and Ipanema but i liked that it had its own isolated beach in front of it. so it felt like a private beach (there are no private beaches in rio). food and breakfast was good

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Helpful?
1Thank Khaled A
Trowbridge, United Kingdom
Reviewed 2 weeks ago via mobile

A great location. Lovely facilities. Staff helpful and friendly. Booked excursions through the concierge and very goid value for our money. Would love to have stayed longer. On our final night there was a tropical storm and the following morning we watched many staff tidying the grounds. What a credit to your company. I did receive poor service at the...

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1Thank Jerry B
Southport, United Kingdom
Reviewed 2 weeks ago

Great hotel, magnificent spot, breath taking views, mountains behind, blue blue ocean in front pool gardens and tennis courts to side. There is a beach but it is not private as there are none allowed in Brazil, but it was not crowded. The room was a good size as was the bathroom, only criticism was that the shower soap holder...

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1Thank Sue S
Prague, Czech Republic
Reviewed 2 weeks ago

Even though the hotel was renovated before the world cup, it can still be a little ratty. Lets face it if you stay here it isn't for the rooms, it is for the view. What a great view of the ocean and of the massive pool.

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Helpful?
Thank Tammy S

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Restaurante Casarao
Restaurante Casarao
Cuisines: Steakhouse, Brazilian, South American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This exclusive and recently renovated 5-star oceanfront resort sits on trendy Leblon Beach, in Rio's South Zone. Guests at Sheraton Grand Rio can enjoy a complete leisure area including 2 pools*, a tennis court and tasty gastronomic options. They can also play golf in Gávea Golf Club, use the well-equipped gym or relax on the newly-launched Shine Spa. For sightseeing, the iconic Christ the Redeemer is 10 km away. In the pool area, Sheraton Grand Rio offers Casarão Steakhouse, which serves grilled recipes and a delightful buffet. Guests can also enjoy Bene Restaurant, which serves Italian food and Dry Martini Bar by Javier de Las Muelas, the latest, modern and innovative bar. The Casa da Cachaça, at the pool area, offers sophisticated snacks, specialty caipirinhas and classic cocktails. On the 26th floor, guests will also find L'Etoile, a French cuisine restaurant with panoramic sea views. The luxurious renovated rooms at Sheraton Grand Rio are spacious, with modern décor and contemporary furnishings. All have air conditioning and a private balcony with stunning beach views. Leblon Beach is 1 km away and Tijuca Forest National Park is 3.4 km away. Sheraton Rio is 16 km from Santos Dumont Airport. An airport shuttle service can be arranged. ... more   less 

Additional Information about Sheraton Grand Rio Hotel & Resort

Address: Avenida Niemeyer, 121, Rio de Janeiro, State of Rio de Janeiro 22450-220, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro
Price Range: £168 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Rio Hotel & Resort 5*
Number of rooms: 538
Reservation Options:
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Also Known As:
Sheraton Rio Hotel And Resort
Sheraton Rio Hotel Rio De Janeiro
Sheraton Rio De Janeiro
Rio De Janeiro Sheraton
Sheraton Grand Rio Hotel & Resort Rio De Janeiro, Brazil
Hotel Style:
#4 Business Hotel in Rio de Janeiro
#7 Spa Hotel in Rio de Janeiro
#7 Romantic Hotel in Rio de Janeiro
#12 On the Beach Hotel in Rio de Janeiro
#14 Luxury Hotel in Rio de Janeiro
#19 Family Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Rio Hotel & Resort staff and other travellers.
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Questions? Get answers from Sheraton Grand Rio Hotel & Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Speak up!!!!!!!”
 of 5 bubbles SalT294, 17 Jan 2017 | Read review
“If I am not mistaken all the rooms have a view to the see... There is no better than that, is there?”
 of 5 bubbles Valentinari0000, 17 Jan 2017 | Read review
“rooms viewing the pool side”
 of 5 bubbles EleisonD, 12 Jan 2017 | Read review
“the sea view rooms were worth it as they had a spectacular view”
 of 5 bubbles khaledaX5557JC, 11 Jan 2017 | Read review
“Ask for sea view or pool view which will also give you a view of the ocean, all have balconies. There are smoking rooms available”
 of 5 bubbles suesJ9531EO, 7 Jan 2017 | Read review
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