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Hotel Cristal Palace

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183 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Reviewed 15 August 2016 via mobile

This was probably the third or fourth place we stayed in Rio and was honestly worse than the 11 person to a room hostel where we previously had stayed. The staff was incredibly rude and failed to address the issue of our non-functioning toilet. They then tried to charge us for beverages that we had not taken from the mini...

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Helpful?
Thank Jade G
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

Thanks for your commentary We Are very afraid for The happening ,we have try to make our better but is not Good for You Sorry we have controlled everyday our structure And our rooms everything is controlled but is not enough for your stay We try to see better The problems to don't have reclamation Best regards Hotel Cristal palace

Reviewed 13 August 2016 via mobile

The best part of this place are the Burger Restaurant and the bar across the street. Unfortunately this alone makes the place uninhabitable because of the noise until 4 am. Apart from that: extremely unfriendly service, everything has an old and almost derelict air to it (bathroom not working, access to room always faulty) Good: Location between Copacabana & Ipanema,...

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Thank Sullukul
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

Good morning We Are very afraid with You stay with us Our equipe try to make The Best but our Best is not Good for You Our manutention Was at your disposition everyday Quickly Sorry for The happening with The Electronic Door Lock we have Repair everyday And everything function Sorry we try to give You a Good stay but...

Sao Paulo, SP
Reviewed 3 May 2016

This hotel does not make any good to Rio or to Brazilian hospitality, by the opposite. Starting from the rules, the room card-key is required to stay at the hotel and there is only one card per room regardless the fact there are more than one person in a room and asked for. Facilities are demanding maintenance. The interior decoration...

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Thank Mamelia2013
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

Sorry for The happening Our decoration You can see in our site And if You don't Like You can see before to make reservation About The Key we can take The Key with You only The reception Advise You to leave The Key in hotel for don't lost And have problem after We try to Resolve to give 2 Key...

London, United Kingdom
Reviewed 21 August 2015

I traveled to Rio at least 100 times on business, and this hotel was the worst I've ever been to. Staff were rude and the place is old, dirty and stinky. This time I tried this place for the location, but I discovered that at night it becomes really noisy for some close pubs. Nevermore.

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2Thank Mark J C
Dubai, United Arab Emirates
Reviewed 15 June 2015 via mobile

Avoid it like a plague. Old, dirty, unsafe. That's the words to describe it. The location is good, but that's the only good thing about this place. Also the staff isn't honest, they try to overcharge you especially if you are a foreign. Honestly advise: don't stay there!!!

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3Thank Carine P
Reviewed 27 May 2015

Although the check-in was a little rough due to problems with Expedia's communication/info, the staff seemed a little overwhelmed, uneasy and borderline rude in the beginning. After all was sorted and hour later (this is Brazil after all), it was a descent experience/value for the price. Don't let the dated hotel lobby decor detour you as the rooms were well...

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2Thank Jack C
West Palm Beach, Florida
Reviewed 23 November 2014

The manger of this hotel is the Italian agent of the Italian owners, and IF they had any brain cells among them they would send him packing back wherever he came from. This man is a menace to society. He screamed at my husband for about 15 minutes in 3 languages, he insulted us, all Americans, his own employees, and...

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2Thank RebeccaSTSummers
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

We are afraid for the happened , but Your story is not true We don't spend the Time to give respost to a fantastic history The problem beginning with the check out And your wifi don' t stay at the check in The problem begin because to Make the check out we have need that the room is Free ,...

Chicago, Illinois
Reviewed 24 September 2014

First issue - I stayed with several other friends and at least 3 of us have had fraudulent charges made in Rio on the credit card we used to pay for the hotel immediately after our stay. Hopefully they figure out who the thief on the staff is but even then, it's not worth the risk. On to the actual...

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7Thank Amy D
Broxbourne, United Kingdom
Reviewed 18 August 2014

Stayed at this hotel with my family last week for one night while on holidays in Portugal, and so glad it was just one night. Pros and cons in a nut shell: Great location (walking distance to local town with lovely restaurants, beach is minutes walk) Hotel is very tired and dirty- room had a nice layout but has not...

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3Thank LauraSab2014
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review
Google Translation

Boa tarde Ficamos mal ouvindo sua avaliacao , infelicemente nao encontramos o seu gosto Agradecemos Suas commentarios parà melhorar o...

Sao Paulo, SP
Reviewed 10 August 2014

How could I've not read the reviews here??! Huge mistake staying here. Very basic room with uncomfortable bed. Paper-thin walls, bad windows so you hear every bus going by. Bathroom was grotty and had a horrid odor from the drains all the time. Some staff try, but in general poor. For R$75 more a night there are loads more options...

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1Thank Lyle-Brazil

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Staying in Copacabana

Neighbourhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
A little beautiful hotel situated between Copacabana E Ipanema No Bairro Do Aspoador recently renovated with Italian style, near all the sightseeing in the city, we try to give the taste of a second house for your holidays. 24 rooms with all the comforts for your stay. ... more   less 

Additional Information about Hotel Cristal Palace

Address: Rua Francisco Otaviano 56 | Arpoador, Rio de Janeiro, State of Rio de Janeiro 22080-041, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: £62 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cristal Palace 3*
Number of rooms: 24
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Also Known As:
Hotel Cristal Palace Rio De Janeiro, Brazil
Hotel Style:
#28 Spa Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cristal Palace staff and other travellers.
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Questions? Get answers from Hotel Cristal Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One of the city's best burger joints, Reserva TT Burger is right across the street; their guava ketchup is amazing!”
  • 3rd floor room
 of 5 bubbles JackC978, 27 May 2015 | Read review
“Not sure there are "Good" rooms.”
 of 5 bubbles RebeccaSTSummers, 23 Nov 2014 | Read review
“Don't think it's possible.”
 of 5 bubbles amicurls22, 24 Sep 2014 | Read review
“Don't get a superior room. They have a long and ridiculously wide hallway (that is what you are paying for). The WIFI strength suffers as a result. Also, you are at the front of the building, which can be loud (a lot of noise comes through the air conditioner from the street).”
 of 5 bubbles pantstheman, 29 Jul 2014 | Read review
“Ask for the room 601.”
 of 5 bubbles Miamiwally, 27 Jun 2013 | Read review
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