SERHS Natal Grand Hotel & Resort
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SERHS Natal Grand Hotel & Resort

Av. Senador Dinarte Medeiros Mariz, 6045 Via Costeira, Natal, State of Rio Grande do Norte 59090-002 Brazil
Traveller (6123)
Pool & Beach (1330)
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Room & Suite (882)
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About

4.5
#4 of 6 resorts in Natal
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Kids stay free
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Board games / puzzles
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pushchairs
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Manicure
Massage
Pedicure
Salon
Solarium
Steam room
Rooftop terrace
24-hour security
Concierge
Convenience store
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Soundproof rooms
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Modern
Luxury
Languages Spoken
English, Spanish, Portuguese

Location

Av. Senador Dinarte Medeiros Mariz, 6045 Via Costeira, Natal, State of Rio Grande do Norte 59090-002 Brazil
Name/address in local language
12,162Reviews276Q+A48Room tips

Reviews
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Traveller rating
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Detailed Reviews
SAMUEL F wrote a review Jan 2022
2 contributions1 helpful vote
4.0 of 5 bubbles
Very nice room, great play area, and staff very proactive and supportive always prompt to help or fix issues. Spa are clean and settled . Professionals very cool, and all facilities working properly. It has 3 nice restaurants and quality of the food is remarkable
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, Guest Services / Front Office at SERHS Natal Grand Hotel & Resort
Responded 1 Jul 2023
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a wonderful vacation and enjoyed a relaxing time at our hotel.
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Marc O wrote a review Jan 2020
Chicago, Illinois12 contributions18 helpful votes
5.0 of 5 bubbles
Wonderful hotel with great and attentive staff. I have been a guest for the last couple of years and I would recommend it to anyone visiting Natal. I enjoyed the pool area very much and the only thing that I would change is to have one pool designated only for adults.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with friends
Room Tip: Wonderful room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SerhsBR, Gerente at SERHS Natal Grand Hotel & Resort
Responded 2 Jan 2020
Thanks for choosing SERHS Natal and taking the time to comment on your stay. It is gratifying to know that you will recommend our Hotel and wish to return. Our team will continue to work to deliver experiences as positive as yours.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adventurer448211 wrote a review Jan 2021
1 contribution1 helpful vote
4.0 of 5 bubbles
It is a good family hotel with lots of pool for every age. Breakfast was great with a variety of sweet fruits which we love!! We expected more from the food, but we LOVE the coconut water and drinks! Spacious room with some kind of view to the ocean. Very friendly staff, Andre at the bar and Deyvid at the breakfast made our stay very special- Thank you guys!!. The hotel is old and not everything in greatly maintained but the location and the ocean is amazing. There are many activities for children during the day. The one thing missing was activities at night since we came with our kids we didn't wanna go out and there wasn't much to do at night. There was only one show and usually we were still eating dinner and missed half of it. There were jazz show twice and we really like that, maybe add some more comedie shows...
Overall we love our stay and would recommend this hotel!
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Review collected in partnership with this hotel
Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, General Manager at SERHS Natal Grand Hotel & Resort
Responded 23 Jan 2021
We are pleased to receive your feedback. We hope to see you again soon.
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Michael wrote a review Jun 2021
New York City, New York15 contributions14 helpful votes
3.0 of 5 bubbles
The Sehrs has a lot going for it - the location, the staff and the pool area are all wonderful. Unfortunately the rooms are very disappointing. The biggest problem is the bathroom. It’s just not kept up well. I don’t mind older facilities if they are clean and maintained well. The shower floor in our room is really almost hard to believe for a 5 star hotel room. I am only not grossed out anymore because I’m now wearing flip flops to take a shower. There is mold and gunk and just stuff that a guest should not be seeing in a hotel room. That is our biggest complaint. The second complaint is smell. A musty kind of smell coming from the closets. We told management and they did send an ionizing machine with the regular room cleaners. The smell went away for a day - but unfortunately it’s back.

I don’t think there are many good options in Natal. It’s too bad because the beaches and the people are amazing. I really don’t see this as being a 5 star resort - so I wrote this review so travelers can at least align their expectations with the reality.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: This seems like a great place for families - they have lots of kids here and pool activities with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ferspan wrote a review Dec 2022
Vancouver, Canada66 contributions31 helpful votes
2.0 of 5 bubbles
Overall mediocre stay. Structure is good, but the hotel is clearly understaffed and desperately needs renovation. Staff is a hit or miss. Some are very kind and attentive, others seem unhappy since they clearly have a lot on their hands already.

I stayed in an executive suite with a private pool and did not sleep properly for most part: both bathrooms were not working/leaking, and the AC was unable to cool the room properly. They assigned me to a different room, but it took several hours for it to be ready. The new room had less issues, but the AC was even worse, and it was tough to sleep at night. I felt the hotel's manager was arrogant and not even once I heard an apology from any of the staff.

At its current state, the hotel gives very little in return for your money. However, they clearly have no incentives to improve as the hotel was fully packed during our stay and management is unfriendly/unhelpful. So I hope that by writing this review I can help readers thinking twice before spending money here.
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Date of stay: December 2022
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, General Manager at SERHS Natal Grand Hotel & Resort
Responded 21 Dec 2022
Olá, sr. Fernando! Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Suas observações foram encaminhadas à gerência responsável. Seguimos em constante aprimoramento para proporcionar sempre o melhor aos nossos hóspedes.
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NGA1212 wrote a review May 2023
1 contribution
2.0 of 5 bubbles
A nice hotel on the outside; good breakfast; nice pool; nice lobby but the room we stayed in was not nice. It smelled of mold the entire stay. After complaining about it, it was stated that they would clean it with certain equipment but when we came back nothing had changed. The awful smell stayed the same. I would not recommend anyone to stay in that particular wing of the hotel we stayed at. The entire wing smelled moldy. For the amount of money we payed, I had expected at least some sort of compensation.
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Date of stay: May 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, Guest Services / Front Office at SERHS Natal Grand Hotel & Resort
Responded 29 Jun 2023
Thank you for taking the time to comment on your stay. Your complaints have been forwarded to the responsible management so that we can continue to constantly improve.
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Shawn G wrote a review Mar 2022
Albany, New York5 contributions8 helpful votes
1.0 of 5 bubbles
Absolutely horrible experience. Management is NEVER available to solve an issue. We were told twice someone would come up to talk to us and never did. Mold and rust in the pool. “All inclusive” yet you can only have Smirnoff vodka and have to pay for all other vodka including well and call. Bars close by 8 and 10 pm except for 1 that is open until 1 am. Very dismissive staff at the front desk. Food is mediocre. The outside is beautiful and the bartenders are very friendly but If you have an issue there is no manager available day or night. I will never stay here again. They also overcharged us for our rooms which I will dispute with Expedia. Oh and management if you are reading this please spare me with your “we
are sorry you had a bad experience please give us another try”. You did NOTHING to rectify the situation while we are here! I have never written a review while I was at a resort and have some choice words for you. Brazil is an amazing country with amazing food and the best people in the world. Please don’t let this resort be a reflection on them! Stay somewhere else!!! ZERO stars would be a complement.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, General Manager at SERHS Natal Grand Hotel & Resort
Responded 9 Mar 2022
Olá, Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Verificamos em nossos registros que a reclamação seria referente ao nosso pacote Serhs Inclusive, onde foi questionado o motivo de alguns pratos e algumas bebidas ser cobrado um complemento. Foi explicado que nosso pacote Serhs Inclusive inclui, café da manhã, almoço, jantar, petiscos e bebidas sinalizados em nossos cardápios. Descritivo esse que também está disponível em nosso site e em nosso app através do QR Code que disponibilizamos em todas as áreas comuns do hotel e nos apartamentos. Não alteramos nossos pacotes e horários de serviço de nossos bares e restaurantes mediante solicitação do hóspede. Seguimos em constante aprimoramento para oferecer sempre o melhor aos nossos hóspedes.
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Pascal wrote a review Dec 2020
Ludwigsburg, Germany23 contributions18 helpful votes
+1
4.0 of 5 bubbles
It is a good family hotel with plenty of entertainment and ok food. Spacious rooms with almost all have some kind of view to the ocean apart from the first floor. Apart from the check in, very friendly staff. The hotel is quite old and not everything in greatly maintained but for a 4 star hotel ok. Especially for children there is mamy things to do while the parents chill at the beach or pool.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, General Manager at SERHS Natal Grand Hotel & Resort
Responded 30 Dec 2020
We are pleased to receive your feedback. It will be a pleasure to welcome you back to our hotel.
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james c wrote a review Feb 2022
London, United Kingdom33 contributions46 helpful votes
3.0 of 5 bubbles
This hotel is marketed as a 5 star hotel, but in reality it isn't, although it is a good hotel. The hotel offers a number of swimming pools that are great for kids, as well as a swim up bar in the main pool. Also several restaurants, so you won't have any issues having some good food. The only real negative is the room. This is the only hotel I have stayed at in my life where I've seen a cockroach. I told the checkout lady about it, and she didn't seem that bothered. The ceiling also leaked whenever the people above took a shower. The building/rooms are just old and not 5 star at all, but the rest of the hotel is really good, so it's not really an issue. The price is about right. Overall I liked the hotel other than the room. If you want a place to chill out for a few days by the pool and eat good food, and you're not picky on hotel rooms, this is a good place.
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Date of stay: November 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, General Manager at SERHS Natal Grand Hotel & Resort
Responded 14 Feb 2022
Olá, sr. James! Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Suas observações foram encaminhadas à gerência responsável. Seguimos em constante aprimoramento para oferecer sempre o melhor aos nossos hóspedes.
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Report response as inappropriate
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Lin451 wrote a review Apr 2023
Yorkshire, United Kingdom30 contributions42 helpful votes
4.0 of 5 bubbles
This was our second visit to this hotel. After spending time with family we had a few nights at the hotel. We had booked a sea view and were told we had an upgrade. However the room had 2 large beds and very little room for anything else. The balcony window was cracked in several places making the glass seem very unstable. We were very wary of opening the glass door. However the bathroom was larger than some rooms so that was a plus. It was all very clean and serviced daily. We had booked half board and the food was ok. Breakfast was good and varied but the evening meal was not as good and varied as our time before. There were other restaurants we could have tried but for our few nights we stayed in the main restaurant. The BIG plus for this hotel and the reason we hope to return is the staff. Our Portuguese is very limited but the staff were all fantastic with us, looking after our every need with real care and attention. We cannot praise them more highly.
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Date of stay: March 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Serhs Brasil, Guest Services / Front Office at SERHS Natal Grand Hotel & Resort
Responded 8 Apr 2023
We are pleased to receive your comment and thank you for taking the time to share your experience. We will continue working to make your next stay even better.
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Answer from SerhsBR
Natal, RN298 contributions12 helpful votes
Prezado Sr. Carioca Bom dia! Agradecemos pelo contato! Temos cervejas a partir de R$ 7,00 + taxa (10%) Refrigerante a partir - R$ 6,90 + taxa (10%) (latinha) Vinho nacional a partir de R$ 59,00+taxa (10%) Espumante nacional a partir de - R$ 79,00 +taxa (10%) Grato Valdir
Answer from Simone L
Sao Paulo, SP156 contributions55 helpful votes
Tem cadeiras de sol, mas não na areia da praia porque a maré sobe muito rápido, então as cadeiras ficam num DECK bem pertinho da praia, num espaço com areia, bem privativo. Tomamos Heineken, não sei dizer as demais cervejas, mas nos restaurantes a lá carte, tem excelentes vinhos. Usamos o regime de meia pensão, amamos o café da manhã, bem variado, e à noite reservávamos os restaurantes a la carte, maravilhosos! Recomendo!
Answer from Patricia P
1 contribution
Heineken, Stella , Petra , Skol
Agustina B asked a question Apr 2023
Buenos Aires, Argentina8 contributions1 helpful vote
Hola en qué consiste el all inclusive ? Hay servicio de comida durante el día ? Cuáles serían? Y hay shows en la noche ? Gracias
Answer from maria r
1 contribution
Buenas noches. El all inclusive incluye todas las comidas que figuran en la carta tanto de día o de noche, con un *, los servicios del hotel, y una sesión de spa. En el momento que fuimos solo hubo una noche de show. Espero te sea útil. Gracias
Sergio wrote a tip Nov 2023
Boca Raton, Florida2 contributions2 helpful votes
1.0 of 5 bubbles
"Stay away if You care For Good service. The hotel itself is dated, despite a great location. All in all it Is Not Worth it. Wouldn’t come ba"
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Carilewis wrote a tip Jul 2023
Boca Raton, Florida3 contributions2 helpful votes
1.0 of 5 bubbles
"Avoid staying here"
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dannykohn wrote a tip Jun 2023
Valrico, Florida3 contributions2 helpful votes
5.0 of 5 bubbles
"It gets dark early, by 5:30 pm it was nigh time. So plan on getting up early. There are taxi’s waiting out front to take you."
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Michael wrote a tip Jun 2021
New York City, New York15 contributions14 helpful votes
3.0 of 5 bubbles
"This seems like a great place for families - they have lots of kids here and pool activities with counselors."
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Fernando M wrote a tip May 2021
Sao Paulo, SP5 contributions4 helpful votes
5.0 of 5 bubbles
"We went in May and faced a few rainy days."
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Not the right property for you?
There are more places to choose from in the Natal area.
PRICE RANGE
£77 - £130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serhs natal grand hotel, serhs grand natal
LOCATION
BrazilState of Rio Grande do NorteNatal
NUMBER OF ROOMS
395
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SERHS NATAL GRAND HOTEL & RESORT - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about SERHS Natal Grand Hotel & Resort
Which popular attractions are close to SERHS Natal Grand Hotel & Resort?
Nearby attractions include Escaping Natal (1.5 miles), Parque das Dunas (3.2 miles), and Teatro Riachuelo (3.5 miles).
What are some of the property amenities at SERHS Natal Grand Hotel & Resort?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at SERHS Natal Grand Hotel & Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SERHS Natal Grand Hotel & Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at SERHS Natal Grand Hotel & Resort?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to SERHS Natal Grand Hotel & Resort?
Conveniently located restaurants include La Brasserie de La Mer, Manary Gastronomia & Arte, and Marechal Restaurante.
Are there opportunities to exercise at SERHS Natal Grand Hotel & Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at SERHS Natal Grand Hotel & Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does SERHS Natal Grand Hotel & Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at SERHS Natal Grand Hotel & Resort?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to SERHS Natal Grand Hotel & Resort?
Many travellers enjoy visiting Natalextremo (2.8 miles) and Beco Da Lama (5.0 miles).
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