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Wish Serrano

About
Location
Cleanliness
Service
Value
Certificate of Excellence
Considered a benchmark of hospitality in Brazil, Wish Serrano Resort & Convention has everything you would expect from an upscale resort: infrastructure, comfort and refinement. It's 272 apartments are elegantly decorated and surrounded by a natural grove of pines - the heart of the Serra Gaucha. The best hotel in Gramado has received several awards as the best mountain hotel in Brazil (Veja) and better infrastructure events in Gramado (Guia 4 Rodas), and the Traveller's Choice from TripAdvisor, the largest online community of travelers world.
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Property amenities
Pool
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Spa
Free High Speed Internet (WiFi)
Restaurant
Children Activities (Kid / Family Friendly)
Bar/Lounge
Wheelchair access
Public Wifi
Breakfast included
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Heated pool
Indoor pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Great View
Boutique
HOTEL CLASS
Location
Full view
Reviews (3,158)
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47 results
Traveller rating
31
12
3
0
1
Traveller type
Time of year
LanguageEnglish
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31
12
3
0
1
Show reviews that mention
All reviews kids club great location minutes walking very nice hotel nice stay sales sink adriana facilities city mom employees
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1 - 5 of 47 reviews
Reviewed 1 September 2018 via mobile

I really like the hotel. Good restaurants to dinner, lunch and for the breakfast. Good location. Its not necessary car to walk at center. The rooms has a beautiful view from the city and the room is new, clean and very confortable. The staff is...More

Date of stay: May 2018
Thank Debora B
Response from L_Pivoto, General Manager at Wish SerranoResponded 3 September 2018

Dear Ms. Débora, Thank you for sharing your evaluation with us. Its very important to have the feedback of our guest, thats how we can still improve our service. Hope to have you again as our guest.

Reviewed 21 July 2018 via mobile

Me and my wife stayed at this hotel for 10 days during 11th to 20th of July 2018. We had a nice stay and we ended up paying a promotional price, so all in all I was satisfied with the hotel (cost / benefit). However...More

Date of stay: July 2018
1  Thank 324ofirs
Response from L_Pivoto, General Manager at Wish SerranoResponded 21 July 2018

Dear Mr. Ofir, Thank you so much for choosing and evaluating our hotel. Your feedback is very important to help us to keep our service quality. Hope to have again as our guest.

Reviewed 16 July 2018 via mobile

My name is Arlindo. I enjoyed this great place with my wife Adriana, my kids Heitor and Helena, and I would like to thank a lot all employees of this wonderful Hotel located in Gramado Brasil, but in special the staff responsible for playing with...More

Date of stay: July 2018
Thank Arlindo H
Response from L_Pivoto, General Manager at Wish SerranoResponded 17 July 2018

Dear Mr. Arlindo, Thank you so much for evaluating our hotel, have the feedback of our guest is the baest way to rate aour service. Thank you in special for mention our entertainment team wich is commited to the safety and joy of our guest....More

Reviewed 24 June 2018

I love, love, LOVED this hotel. The town of Gramado itself is wonderful with a vast array of attractions, restaurants and hotels but this one in particular is absolutely fantastic. I was told that this hotel is a 4* rating but to me, it was...More

Date of stay: June 2018
1  Thank Steven B
Response from L_Pivoto, General Manager at Wish SerranoResponded 25 June 2018

Dear Mr. Steven, Thank you so much for rating our hotel. Your words represent every small sensation and exeperience we'd offer to our guest. Thank you again for choosing Wish Serrano Resort, it's gonna be a pleasure have you again, when comming to Gramado.

Reviewed 26 May 2018

We stayed at this hotel in early may and were extremely satisfied. My mom is elderly and the staff are extremely friendly and accommodating. The food is great and of quality. We visited Gramado before but the local restaurants are beginning to cut corners. This...More

Date of stay: May 2018
Thank pjmassa324
Response from L_Pivoto, Gerente at Wish SerranoResponded 2 June 2018

Dear Massa, Thank you so much for evaluating our Resort, have the feedback of our guest its the best way to get satisfaction indexes. We are delighted to serve in every sense, that's why every detail, service, dish or part of structure was tought to...More

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Questions & Answers
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Room Tips
"I stayed 4th floor but i believe lower floors are quieter from external noise."
F2017WVstevenb
24 Jun 2018
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"Rooms with balconies offer an extra feature to enjoy the brisk weather during the ball."
pjmassa324
26 May 2018
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"choose rooms in the first block"
Ingale18
24 May 2016
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"Our room had a very nice green window first floor (number 5) to avoid elevator"
lu_biancooooo
15 Mar 2016
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PRICE RANGE
US$116 - US$470 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serrano hotel gramado
FORMERLY KNOWN AS
Wish Serrano by GJP
LOCATION
BrazilState of Rio Grande do SulGramado
NUMBER OF ROOMS
272
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