DoubleTree by Hilton Porto Alegre
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DoubleTree by Hilton Porto Alegre

2703 Avenida Padre Cacique, Porto Alegre, State of Rio Grande do Sul 90810-240 Brazil
Traveller (121)
Room & Suite (34)
Pool
Pool & Beach (11)

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£116
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#39 of 86 hotels in Porto Alegre
4.5 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
3.3 of 5 bubbles
Value
Nestled along the banks of the river in the Praia de Belas neighborhood, we offer the ideal location next to a major shopping center and corporate offices. All the action of downtown is just four kilometers away. Take in views of the river from our infinity pool and enjoy exquisite dining in our restaurant.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Room features
Air conditioning
Room service
Minibar
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Romantic
Charming
Hotel links
Special Rate:Reserve com antecedência e economize até 17%

Location

2703 Avenida Padre Cacique, Porto Alegre, State of Rio Grande do Sul 90810-240 Brazil
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Salgado Filho Airport
48Reviews1Q+A0Room tips

Reviews
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Detailed Reviews
DeanTyler wrote a review Apr 2024
London, United Kingdom64 contributions27 helpful votes
5.0 of 5 bubbles
Relatively new hotel which is kept in excellent condition. Rooms have lovely views and breakfast is excellent, although 1 day of the 5 we stayed they did struggle a little to keep up with demand.

Best part: The pool! Great to finally have a outdoor pool with a view in the city! They do need to have some umbrellas though as it is South facing and the sun is relentless. Especially a concern with young children. Also the floor in the pool area is extremely slippery when you have wet feet.

There is also a top quality shopping mall on site with some fabulous food choices.

Staff were very good indeed! My only gripe was they ran out of English Breakfast Tea Bags so I had no tea for the last 2 days... but that's my own fault for being English!
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Date of stay: March 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree by Hilton Porto Alegre, Proprietário at DoubleTree by Hilton Porto Alegre
Responded 14 Apr 2024
Dear Mr Dean, I want to express my sincere appreciation for the time you took in providing us with your feedback after your stay at the DoubleTree by Hilton Porto Alegre. Every comment we receive is invaluable and helps us to continually improve our services and facilities. We sincerely apologize for any inconvenience caused by the lack of English Breakfast during your stay. We understand how important this option is to many of our guests and we are sorry that this has detracted from your experience with us. We hope to have the opportunity to welcome you again in the future and provide you with a truly exceptional experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Federico P wrote a review Sept 2023
Monselice, Italy837 contributions17,669 helpful votes
+1
5.0 of 5 bubbles
I don't think you could want more from a hotel... Spectacular, large rooms, clean and equipped with every comfort. Wonderful breakfast with food for every taste of need. Young, dynamic and very kind staff. Terrace with exciting view.. Pool too beautiful...
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Date of stay: September 2023Trip type: Travelled on business
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabio M wrote a review Jan 2024
3 contributions2 helpful votes
4.0 of 5 bubbles
I was smelling a septic tank at the reception, which was "alleviated" by the smell of incense.
Furthermore, the location is wonderful, gym with a cinema view.
Room with very modern decor and also a beautiful view of Guaiba.
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Date of stay: January 2024Trip type: Travelled with family
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Explorer25567682932 wrote a review Oct 2023
2 contributions2 helpful votes
1.0 of 5 bubbles
We were several couples
Service leaves a lot to be desired
They charge 100.00 for a girl to brush my hair
They wanted to charge 100.00 for my daughter-in-law and granddaughters to come up to my room. Unbelievable. When we make the reservation it is written that the fees are already included but when paying they include other fees without notifying the customer. They did this with all the couples. They say it's company policy. None of us will ever go to that hotel again.
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Date of stay: October 2023Trip type: Travelled as a couple
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patricia M wrote a review Feb 2024
23 contributions2 helpful votes
+1
3.0 of 5 bubbles
Good hotel!! We were warmly welcomed with cookie treats, the rooms were beautiful, cozy and overlooking Guaíba, with a coffee maker, minibar with plenty of goodies, a good bathroom, but we stayed for a few days and since we arrived, the soap, shampoo and conditioner holders were empty. We asked at reception but none day the replacement was made. Noisy maids early in the morning shouted in the hallway, we had to ask them to speak more quietly because we were on vacation to really rest.
Breakfast is not excellent, could be better.
Well-equipped gym and swimming pool overlooking Guaíba and the wonderful sunset!!
The hotel is in the Shopping Pontal complex.
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Date of stay: January 2024Trip type: Travelled with family
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
karl p wrote a review Jan 2024
Manaus, AM16 contributions13 helpful votes
+1
5.0 of 5 bubbles
Brand new hotel, located in a complex with shopping mall, restaurants, supermarket.
Attachment also HARD ROCK
Super complete, breakfast worthy of the best in Brazil I've ever visited.

Impeccable view of the city, top gym, incredible pool.

Thanks for everything, highly recommended.
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Date of stay: January 2024Trip type: Travelled with family
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vitória D wrote a review Nov 2023
1 contribution1 helpful vote
2.0 of 5 bubbles
I stayed with my sister at the DoubleTree by Hilton Porto Alegre Hotel and, both at check-in and check-out, I mentioned my need for an invoice for the accommodation. They assured me that I would receive it after check out via email.

After a few days of not receiving it, I tried to contact him by phone. I called numerous times, the call was forwarded to reception or the financial department and always went through.

I tried to contact them on Instagram and the only responses I received were automatic, forwarding the service to the phone, where I was not answered.

I tried calling again and was finally answered! I gave all my details and they promised me they would send it by email again (so far nothing).

I sent an email with the request, the reservations department forwarded it to the responsible sectors, no response. When I threatened to file a complaint, more than a week after the first contact, I was told that they would not send the invoice, because that was the responsibility of the operator (decolar.com).

I had already contacted Decolar: "We only issue invoices for our travel agency services. If you need an invoice with the cost of your stay, please contact your accommodation so they can provide the document However, if you prefer, we can issue a receipt with the total amount of your purchase. It is worth remembering that the receipt is not valid for tax purposes.

The hotel is beautiful, the service leaves a lot to be desired, a lot. A disregard for the customer that borders on the ridiculous. They lost a guest.
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Date of stay: November 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vagner M wrote a review Nov 2023
1 contribution1 helpful vote
+1
5.0 of 5 bubbles
Hotel with the best view of Porto Alegre. We were very well received, including cookies. The hotel is simply spectacular, very comfortable, well located and easily accessible. Both breakfast and dinner were great. We hope to return soon.
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Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Experiência única a hospedagem neste incrível hotel em Porto Alegre.
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexandre R wrote a review Sept 2023
Criciuma, SC30 contributions55 helpful votes
3.0 of 5 bubbles
Many errors from booking to checkout.
The reservation is made through the center located in SP. Therefore, the attendants know almost nothing about the hotel and give a lot of wrong information, especially about the accommodations. The two times I went, I stayed in apartments that were described to me in completely different ways. I paid a lot more in daily rates to stay in apartments that were almost identical to the standard ones.
Checking in is another soap opera. Anyone who knows the Atlântica network system already knows what it is like. Every time you go to any hotel in the chain, it's like it's your first stay. All the details of each guest are requested, and each check-in takes half an hour.
The room service is good, but the food available on the 24-hour menu is of poor quality.
Speaking of the restaurant, we also had a very annoying problem during our last stay. We were ending the night at the hotel restaurant and my wife went up first to sleep. I stayed for a while longer and when I wanted to close the account there was no one available. I spent about 10 minutes looking for a living soul, I even went to the kitchen and called for someone, but no one came. I went up to my room, took a shower, brushed my teeth and started to sleep, but then at 1:30 in the morning the phone in the room rang and they woke me up to say that I would have to go downstairs to sign the order.
Another problem was at checkout. I had to leave 1 day early and the network does not allow refunds or credit for a new accommodation.
The employee Paola tried very hard but her autonomy is restricted to the network's policy.
All the staff are very polite and helpful, and the hotel is very beautiful and new. It is very well located and is extremely quiet.
The reported problems are easily solvable.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Não fiquem no quarto Business. Diária muito mais cara e o quarto é igual aos standard. A única...
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Denis Costa Jr. wrote a review Aug 2023
Santana de Parnaiba, SP120 contributions67 helpful votes
5.0 of 5 bubbles
Brand new hotel! Excellent bedroom and bathroom with a spectacular view of Guaíba. Excellent quality gym and equipment. Swimming pool and sauna. In front there is a cycle path and running track. It's in a shopping mall next to the Hard Rock Cafe. One of the best we've stayed in Brazil
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Date of stay: August 2023Trip type: Travelled with family
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flávia D asked a question Jun 2023
Porto Alegre, RS29 contributions17 helpful votes
Como acessar restaurante e brunch sem estar hospedado?
Not the right property for you?
There are more places to choose from in the Porto Alegre area.
PRICE RANGE
£101 - £127 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Rio Grande do SulPorto Alegre
NUMBER OF ROOMS
141
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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DOUBLETREE BY HILTON PORTO ALEGRE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about DoubleTree by Hilton Porto Alegre
Which popular attractions are close to DoubleTree by Hilton Porto Alegre?
Nearby attractions include Fundacao Ibere Camargo (0.2 miles), BarraShoppingSul (0.3 miles), and Pintada Island (0.6 miles).
What are some of the property amenities at DoubleTree by Hilton Porto Alegre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Porto Alegre?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to DoubleTree by Hilton Porto Alegre?
Conveniently located restaurants include Pobre Juan, Bah, and Applebee's Barra Shopping Sul.
Are there opportunities to exercise at DoubleTree by Hilton Porto Alegre?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at DoubleTree by Hilton Porto Alegre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to DoubleTree by Hilton Porto Alegre?
Many travellers enjoy visiting Casa de Gomes Jardim (4.7 miles), Igreja do Santíssimo Sacramento e Santa Teresinha (3.7 miles), and Colégio Militar de Porto Alegre (3.5 miles).
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