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Novotel Itu Golf & Resort

Traveller (143)
Room & Suite (33)
Dining (21)

Overview

  • Excellent49%
  • Very good23%
  • Average10%
  • Poor12%
  • Terrible6%
  • 10 Sep 2018
    “Relaxed gluten free weekend”
  • 5 days ago
    “Terrible Stay”
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Al. Sao Paulo Golf, Sem Numero, Itu, State of Sao Paulo 13306-440 BrazilSee on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Available
Air conditioning
Pool
Non-smoking rooms
Restaurant
Room service
4 Star accommodation
Additional information
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Rooms
31 Mar1 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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Reviewed 4 days ago via mobile

We Do not recommend this hotel to anyone the service was awful the parking is terrible the food is few options we never The team are demand urgent training Will come back again Dont waste your money theare are better options to stay

Date of stay: March 2019
Thank JMSP_1969
Response from mischneider2013, Guest Relations Manager at Novotel Itu Golf & ResortResponded today

Dear JMSP, Thank you for taking the time to review the hotel. We know that the opinion of our guests is an important basis for the maintenance of our services. We will analyze your settings in a timely manner and seek the necessary improvements.

Reviewed 1 week ago

Horrible service. Check in without experience. Non-return claim. Simple breakfast. Repetitive food. Unvaried food. Dirty plates and cutlery. Hotel built without electrical planning. Big bed. Good family room.

Review collected in partnership with Accorhotels.com
Date of stay: January 2019
Thank Wander717875
Response from mischneider2013, Guest Relations Manager at Novotel Itu Golf & ResortResponded 1 week ago

Dear Wander, Dear Thank you for rating the hotel. We regret that your stay has not been satisfactory. Let's evaluate the points mentioned and apply the corrections if necessary. Regards,

Reviewed 10 September 2018 via mobile

The Hotel is brand new and staff still need training, but they listen to feedback and try to make better the next day. A week before our booking, I contacted the hotel’s nutritional service and reported a gluten sensitivity - my son and I are...More

Date of stay: September 2018
2  Thank reginahelenak
Response from MicheleHos, Gerente de relações com clientes at Novotel Itu Golf & ResortResponded 12 December 2018

Dear Regina, Thank you for taking the time to review our hotel. We were very pleased to hear that you enjoyed your stay. We hope to see you again soon! Regards,

Reviewed 28 July 2018 via mobile

1. Parking full of plots... why cant we easily park while all is empty 2. Did not change towels during a multiple day stay 3. Put me into a terrible room regarding its view whereas the hotel was empty since it just opened Those facts...More

Date of stay: July 2018
1  Thank SB63Fortaleza
Response from MicheleHos, Gerente de relações com clientes at Novotel Itu Golf & ResortResponded 12 December 2018

Dear SB63Fortaleza, Thank you for your rating on your stay with us. We seek the quality in services, for this reason your report is very important in this construction. Regards,

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About
Description
Located in ITU, near São Paulo, the Novotel ITU Golf & Resort is ideal for your sightseeing or business trip. Modern rooms with views of the green area. The leisure space has a beautiful pool, games room, playground, More Kids space, soccer field, tennis courts, L'Occitane Spa and sauna and steam bath. Our monitors, organize programming for children and adults. Easy access to the Campo de Golf and equestrian of the lands of San Jose. The Novotel Itu Golf & Resort also has two bars, restaurant and convention center prepared for events, fairs, social parties and much more. The Novotel Itu has rooms adapted for the best age, seniors and people with special needs. In addition, the hotel is Pet Friendly, dogs are welcome! Just 90 Km from São Paulo, the Novotel Itu, has easy access to the main highways and airports of the state (Congonhas, Guarulhos and Viracopos). Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air conditioning
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Golf course
Laundry Service
Meeting rooms
Minibar
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Sauna
Tennis Court
Wheelchair access
Beachfront
Room types
Suites, Non-smoking rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Room types
Suites, Non-smoking rooms, Family Rooms, Accessible rooms
Number of rooms
343
Price range
US$152 - US$351 (Based on Average Rates for a Standard Room)
Also Known As
Novotel Itu Golf & Resort Brazil - Sao Paulo
Location
Brazil > State of Sao Paulo > Itu
Hotel class
Contact Information
Room types
Suites, Non-smoking rooms, Family Rooms, Accessible rooms
Number of rooms
343
Price range
US$152 - US$351 (Based on Average Rates for a Standard Room)
Also Known As
Novotel Itu Golf & Resort Brazil - Sao Paulo
Location
Brazil > State of Sao Paulo > Itu

Photos

Traveller (143)
Room & Suite (33)
Dining (21)
Pool & Beach (13)
Family and Play Areas (10)
Business Centre & Event Rooms (6)
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