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Hotel Mercure Santo Andre

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Hotel Mercure Santo Andre
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407 Reviews from our TripAdvisor Community

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Showing 42: English reviews
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Gothenburg, Sweden
Reviewed 2 days ago NEW

Room was "roomy" and nice, sold as a apartment in the advertising though. During my 14 night stay, i was billed for roomservice, not once, not twice, but 3 times! I never used the roomservice, so this was not OK. On the other hand, there was no problem getting the bill corrected. But thease are the things denying the fifth...

Review collected in partnership with Mercure Hotels
Thank 484kristianl
Valinhos, Brazil
Reviewed 2 days ago NEW

Review collected in partnership with Accorhotels.com
Thank marco_yoshiura
Warilla, Australia
Reviewed 23 October 2016

My Wife and I would not hesitate to stay at this hotel again.Clean rooms great service and the breakfast was good value for the price.And only minutes to shops and transport very enjoyable stay thanks.

Review collected in partnership with Mercure Hotels
Thank steve55w
Patricia X, Manager at Hotel Mercure Santo Andre, responded to this review

Hello Steve! Thank you so much for this kind review! We are so glad that you enjoyed your time with us. We look forward to welcoming you back again in the future. Best regards,

Vila Velha, ES
Reviewed 20 October 2016

Normally I stay at an Ibis hotel when in the São Paulo area. This time, I was in the mood for something "better" and choose the Mercure Santo André. Oh what a mistake! The price is the double of the Ibis next door (literally next door - 20 m). But this okay, when you get what you pay for. But...

Thank Doffa
Patricia X, General Manager at Hotel Mercure Santo Andre, responded to this review

Dear guest, we are sorry that at this stay we couldn´t show to you our normal service, be sure that all your comments were matter of attention to improve our services and to prevent to happen again. We expect that you give us a next opportunity to show exactly the service we are used to. Regards

Reviewed 17 July 2016 via mobile

The rooms are small but comfortable, the personal is friendly but the problem is that they do not speak English. When you try to call room service you bump into their lack of speaking English. The restaurant is not that good. The food is good but it's missing diversity. Only few dishes to choose from.

Thank Florin L
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Florin, We are very sorry, you get this image from our hotel, because, every day we work very hard to make all our guests pleased. Next time you come to Santo André, stay in our hotel, because we get Guarantee on your stay it works 24h/7d. Thanks anyway, and have a nice week. Best Regards, Evandro de Andrade Front...

Reviewed 21 June 2016 via mobile

The building has no heater, the room is so cold that we cant sleep. There is a fan un the room but its only A/C. After complaining twice about the heat they offered nothing and said it is what it is. If you traveling in winter bring your own heater.

Thank Bobby P
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Bobby, Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve...

Portage la Prairie, Canada
Reviewed 9 May 2016

The hotel is very clean, nice lobby and dining area. Park and pond right beside the hotel offer great area to relax and walk around. The mall right across the street has some nice shops and restaurants. Hotel restaurant service was a little slow, but food was excellent (especially the chicken soup). Staff were very helpful and there was always...

1Thank mayorbob
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Guest, We are very happy about your comments, and we will share with all our team, because it helps us to improve our services. Thank you very much for saying your opinion. Have a nice week, and we hope to see you soon! Your Truly, Evandro de Andrade Front Desk Manager Mercure Santo André

Atlanta, Georgia
Reviewed 7 February 2016

Undergoing renovation. Be sure to ask for the new rooms that feel warmer and more adapted to work and relax. Still have to deal with 2 remote controls to work the TV. I like the hotel location for its proximity to the Parque Celso Daniel, which is a wonderful facility for jogging, very safe at all hours and full of...

Review collected in partnership with Accorhotels.com
1Thank frg0125
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Guest, We appreciate your comments you let.We would like to reforce that we are improving our services and rooms. So, thank you again to dedicate your time to share your expirience in our hotel.We hope you have a nice week. Your Truly, Evandro de Andrade Chefe de Recepção Mercure Santo André

Santo Andre, Brazil
Reviewed 30 November 2015

Review collected in partnership with Mercure Hotels
Thank grezcarlos
Carlos T, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Reviewed 11 October 2015 via mobile

A great hotel with excellent service and nice rooms. The staff is friendly and most speak at least passable English, but the front desk always has someone who can translate if you need. Rooms are a little small, but nice.

Thank David M
Alexandre P, Mercure Santo André at Hotel Mercure Santo Andre, responded to this review

Dear Mr. David! We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. Sincerely, Leticia Souza Coordenadora de Eventos Mercure Santo André

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Mercure Santo André hotel is located on Avenida Industrial, adjacent to Celso Daniel Park, one of the city's largest green spaces, with jogging and walking tracks. It is opposite the Gran Plaza shopping and almost closer to Rua Figueiras where some of Santo André's best nightlife, including bars and restaurants, can be found. There is easy access to Avenida do Estado and Anchieta highway, the main exits to other cities in the ABC and greater Sao Paulo regions. ... more   less 

Additional Information about Hotel Mercure Santo Andre

Address: Avenida Industrial 885 | Terreo, Santo Andre, State of Sao Paulo 09080-510, Brazil
Region: Brazil > State of Sao Paulo > Santo Andre
Price Range: £52 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Mercure Santo Andre 3.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hotel Mercure Santo Andre Brazil - Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Santo Andre staff and other travellers.
3 questions
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Penang, Malaysia
over a year ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay there”
 of 5 bubbles Doffa, 20 Oct 2016 | Read review
“Even number rooms for the away from the street backside facing the park.”
 of 5 bubbles robertr460, 4 Jun 2015 | Read review
“There is a good mall across the street and a nice park next door.”
 of 5 bubbles krandy21784, 22 Jul 2014 | Read review
“Try to get a room on the ends of a floor and facing the park not the street to reduce the noise.”
 of 5 bubbles Baltobruiser2, 19 Jan 2014 | Read review
“rooms opposite the road are much better , however it is quieter on back side”
 of 5 bubbles nsachdev123, 15 Sep 2013 | Read review
5 of 5