Sheraton Sao Paulo WTC Hotel
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Sheraton Sao Paulo WTC Hotel

Avenida das Nacoes Unidas 12559 Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903 Brazil
Traveller (654)
Vista do quarto do segundo andar.
Room & Suite (865)
Swimming Pool
Pool & Beach (36)
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About

4.0
#32 of 390 hotels in Sao Paulo
4.4 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Family
Classic
Languages Spoken
English, Spanish, Portuguese
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Adult pool
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Solarium
Baggage storage
Concierge
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

Avenida das Nacoes Unidas 12559 Brooklin Novo, Sao Paulo, State of Sao Paulo 04578-903 Brazil
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Congonhas Airport
Guarulhos Intl Airport
18.2 mi
See all flights
1,612Review13Q+A100Room tips

Reviews
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Detailed Reviews
careca wrote a review Mar 2020
San Jose, California73 contributions59 helpful votes
4.0 of 5 bubbles
I stayed at the Sheraton for a short business trip and really enjoyed it.

I picked this specific hotel because it was close to where my meetings were to take place; given traffic congestion in Sao Paulo, you always have to pick your lodging in great proximity to the location of your activities!

The hotel is located within a complex with shopping and restaurants, although I didn't have a chance to sample them.

Frequent Marriott/Westin travelers are generally assigned to better floors. I was at 13th floors, where suites had unique internal decors and a plaque notes the specific contributors to your individual suite. I thought that was a nice touch.

As a frequent traveler you also have access to the executive lounge (currently being renovated, but still operational), which offers a rich "happy hour" starting at 1900.

Room service was of good quality and prompt.

Overall, a very good experience for a business traveler -- certainly a location I'll return to, in the future!
Read more
Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Some rooms can be noisier than others -- I requested a higher floor to avoid most of the noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Proprietário at Sheraton Sao Paulo WTC Hotel
Responded 14 Aug 2023
Thank you very much for your review. We hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ligzrox wrote a review Oct 2020
Sao Paulo, SP166 contributions77 helpful votes
5.0 of 5 bubbles
Despite not being in the middle of the tourist or main restaurant areas in SP, this hotel is in a good location not more than 15 to 20 minutes (with light traffic) from anywhere a tourist might wanna go. It's located inside a mall where you can also find restaurants. Rooms are standard for big chain hotels. Only point is they should have a coffee maker in the room, which they don't (suggestion!!!). Pool and pool bar are awesome. Good to go with kids. The only bad thing I can point is the anti-gun sculpture in the lobby, they must really remove that piece of s.
Read more
Date of stay: October 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton SP, General Manager at Sheraton Sao Paulo WTC Hotel
Responded 28 Oct 2020
Dear Guest Firstly, I'd like to thank you for your wonderful comments and visit to our hotel. I am glad you enjoyed your stay - above all, our service is the most important part of a guest's stay. We are always entitled to providing the warmest, most welcoming hospitality to all. On behalf of the whole team, I hope you come back soon for a new visit! With kind regards,
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Kaitlin S wrote a review Jan 2023
2 contributions
5.0 of 5 bubbles
I am from the US, this was my first business trip to São Paulo, and I am very glad I chose this hotel. The location is great, the views are great, and the staff was very friendly. The breakfast Buffett was AMAZING! So many options like fresh fruit, fresh juice, and many many other options including Brazilian food I will not try to spell. I have executive status with Marriott; the executive lounge happy hour is exceptional with the complimentary cocktails and at typically 4+ options for Brazilian appetizers.
My room was so spacious, including a stocked refrigerator in case I run out of water or feel like a beer. The room was exceptionally clean/tidy each day, and the staff, specifically Denise, was so thoughtful in tidying up my room. I kept forgetting my power adapter when I left for the day so I wrote a reminder note on the desk “bring power adapter”, so I could remember it when I walked out of the door. When I came back I found a new adapter for me to use so I wouldn’t forget to bring my other one to the office each day. Totally unnecessary, but such a thoughtful gesture I truly appreciated!!! Denise truly was the difference between a good stay and a great stay!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Proprietário at Sheraton Sao Paulo WTC Hotel
Responded 19 Jan 2023
Good morning dear Kaitlin, Thank you very much for you evaluation. It makes us and specially Denise happy and much more motivated. It is nice to hear from you all of these information. All the Sheraton São Paulo WTC hotel team were reported. Thanks for your loialty. We hope to see you here again dear Kaitlin We wish you a happy year of 2023 Sincerely, Quality Department.
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Bairam V wrote a review Oct 2021
Moscow, Russia127 contributions71 helpful votes
1.0 of 5 bubbles
Some of my colleagues refused to stay here, because they claimed the hotel was unacceptable. I did not believe, as this is good brand name. Now I know why my friends were unhappy.

The bathroom was explicitly dirty when I checked in. It remain dirty after they cleaned it the next day. Only after I started shouting and complaining they cleaned it as I watched.

They ignore request to tidy the room, to fix broken AC - like 2 star unbranded hotel

Avoid, if you do not want to spot your stay in Sau Paolo
Read more
Date of stay: October 2021
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Avoid. Stay somewhere else. Just avoid.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton São Paulo WTC Sheraton São Paulo WTC, Other at Sheraton Sao Paulo WTC Hotel
Responded 19 Oct 2021
Dear Guest, We appreciate you taking the time to share your comments about your last stay with us. Please accept our sincere apologies for not attending you expectations. We are really sorry about the cleaning problem, our main goal is to make the experience of our guests memorable and our employees always do their best to make it happen, I will pass your comments to all of our team, so we can discuss best ways to show affection and hospitality to our guests. If you want to give me more information about your reservation, please contact me: qualidade@sheratonsaopaulowtc.com.br Sincerely, Juliana Ferreira Quality Coordinator
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SetaMM wrote a review Jun 2023
Dubai, United Arab Emirates11 contributions6 helpful votes
1.0 of 5 bubbles
I have stayed in Marriott Bonvoys all over the world and this is my worst experience yet. I checked in for 8 days on a business trip and the room I was given was hot with faulty AC and had no basic modern necessities such as USB ports for my phone and laptop, could only use the iron with addition of a dangerous entanglement of extensions and no tea or coffee making facilities. I was supposedly upgraded to a second room on the second night but found that when I went into the bathroom the fan was so loud, it was deafening and I could only use the tea making facilities if I literally stood and held the plug into the wall as otherwise it did not work. incredibly disappointed with the experience and not what I expect of the Marriott Bonvoy hotels standards or service
Read more
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Owner at Sheraton Sao Paulo WTC Hotel
Responded 2 Jun 2023
Thank you very much for your evaluation and Thank you for being part of our loyalty plan. We apologize for not meeting your expectations despite changing rooms as mentioned. Certainly this should not be the standard of our brand. I would like to inform you that we have a large maintenance team to be able to correct needs during stays. Your notes have been forwarded to all departments involved. We wish you a very nice weekend. Sincerely. Quality department
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rmdave wrote a review Feb 2023
Chandler, Arizona17 contributions9 helpful votes
4.0 of 5 bubbles
The staff here is fabulous. And, the location is pretty good for business.

The hotel is adjunct to a mall and there is a few restaurants in the mall that suffice for a traveler that doesn't want to venture out in the city when alone.

The only negative is that the building is old and the showers stall floors don't guide the water well to the drains.

The breakfast is very good and the staff excellent.
Read more
Date of stay: September 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Owner at Sheraton Sao Paulo WTC Hotel
Responded 3 Feb 2023
rmdave, Thank you for sending your review. It is always very important to understand the experience of our guests during their stay. Even to understand aspects that we need to improve. We are glad to know that you enjoyed our services, our team is very committed to offering the best to our guests. And we know that our privileged location is a bonus, since we are located in a complex with an event center and shopping mall. However, we are very sorry that your experience was not complete. This should not be part of our standards. I emphasize that our hotel is undergoing structural updates, which includes several improvements including changing showers. We promise to keep an eye out for this to be finalized as soon as possible. Our maintenance team is already aware of your report as well. We hope to be able to welcome you again very soon! We are at your entire disposal. Sincerely, Quality Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marie K wrote a review Nov 2022
2 contributions
5.0 of 5 bubbles
I stayed here for a business trip. I arrived early in the morning (before 8am), and they were graciously able to get me in to a room early. However, if I'd known better, I would have booked a room for the night before, so that I could get easily checked in upon arrival. As it was, the hotel was very busy and fully booked, so I wasn't able to adjust my reservation ahead of time to add the extra day. The staff was warm and friendly, the breakfast was tasty, and the room was clean and comfortable.
Read more
Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Owner at Sheraton Sao Paulo WTC Hotel
Responded 21 Nov 2022
mariekW5745ZY, Thank you so much for your review!!! We are very honored that you took timeo to share your experience with us and the world. All feedback is very important for us to understand what we need to improve on. We believe that our strength is truly our associates. They are trained and here to serve you and I'm sure they will be very proud to know that they exceeded your expectations! Thank you so much and hope to see you again soon! Sincerely, Camila & Fábio Quality Department qualidade@sheratonsaopaulowtc.com.br +55 11 3055 8000
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Dan M wrote a review Jun 2023
New York City, New York19 contributions1 helpful vote
3.0 of 5 bubbles
Definitely some service issues. Didn't receive an upgrade on check in and had to battle to get it. No coffee maker in the room. No iron or ironing board and it took 1 1/2 hours and numerous phone calls to finally get it delivered. The non-refurbished rooms (the one I was given initially) are a bit shabby. Refurbed rooms on the upper floors better. Restaurant was good for dinner, though no omelette bar for breakfast.
Read more
Date of stay: June 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Insist on a refurbished room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Proprietário at Sheraton Sao Paulo WTC Hotel
Responded 21 Jun 2023
Dear, We're very sorry that your experience was not up to your expectations. As for the board and the upgrade, we are investigating what happened so that it does not happen again. We sincerely apologize. As for the coffee machine in the room, we don't really offer it, in this case we supply it with a complimentary coffee voucher or access to the lounge. But, I assure you that we are in compliance with the brand standards regarding this item. We are also investing in structural updates and apartment improvements, as every renovation takes time, we have some apartments that are more up to date. However, all are able to meet the demands of guests. Finally, as for breakfast, we really don't have an omelette station, just scrambled eggs. However, requests of this type can be made to the waiter (at no additional cost), to offer the dish freshly made and fresh. If you want to share more information, we are at your entire disposal for contact. Sincerely, Quality Department
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Fernanda D wrote a review Aug 2023
Jacksonville, Florida11 contributions4 helpful votes
5.0 of 5 bubbles
Great staff support , services and infra structure for conferences or any other business event. Renato at the front desk is amazing guy , he is always ready to help ! He is working at WTC Sheraton for more than 25 years and we can see passion on his devotion for work. Fabrizio at front dear is also very cordial. No doubt the staff is very committed . Kudos to management
Read more
Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Owner at Sheraton Sao Paulo WTC Hotel
Responded 31 Aug 2023
101fernandad We appreciate your feedback and compliments to our team, we will share it internally. We always strive to offer the best to our guests and we hope you will be able to stay with us again very soon! Sincerely, General Management
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Daoda2 wrote a review May 2024
London, United Kingdom201 contributions194 helpful votes
3.0 of 5 bubbles
If you get a suite, then the room is very nice. The regular rooms, however, are very dated. Then there's breakfast. They no longer serve breakfast in the Executive Lounge so you are in the quite small restaurant in the lobby. Tables are six inches apart to try and cram everyone in and you bump into the crowd as you try and get your eggs. Also very loud. Then for dinner, at least on some nights, a live band plays, at very high volume. If that's your thing, great, but if you want a relaxing dinner after a long day, not so much.
Read more
Date of stay: May 2024Trip type: Travelled on business
Room Tip: If your an Elite Bonvoy member, stay elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sheraton Sao Paulo WTC, Proprietário at Sheraton Sao Paulo WTC Hotel
Responded 3 weeks ago
Dear, Thank you for sharing your review, it is very important that we understand more about our guests' experience, to seek further improvements as well. We sincerely apologize that your experience was not so good, we are studying ways to extend our Lounge hours, but it is still necessary to analyze logistical and demand issues. Your suggestions are very welcome, we will also look at ways the live show doesn't disturb too many guests. Overall, the show is well received even as it only takes place once a week. We make ourselves available. Sincerely, General Management
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Not the right property for you?
There are more places to choose from in the Sao Paulo area.
PRICE RANGE
£119 - £206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton sao paulo
FORMERLY KNOWN AS
"Gran Melia"
LOCATION
BrazilState of Sao PauloSao PauloItaim Bibi / Pinheiros
NUMBER OF ROOMS
297
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON SAO PAULO WTC HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Sheraton Sao Paulo WTC Hotel
Which popular attractions are close to Sheraton Sao Paulo WTC Hotel?
Nearby attractions include D&D Shopping (0.01 miles), Av. Eng.Luís Carlos Berrini (0.3 miles), and Lotus (0.08 miles).
What are some of the property amenities at Sheraton Sao Paulo WTC Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Sao Paulo WTC Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Sao Paulo WTC Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Sao Paulo WTC Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Sheraton Sao Paulo WTC Hotel?
Conveniently located restaurants include Canvas Bar & Restaurante, Recanto Vegetariano, and Barbacoa - D&D Shopping.
Are there opportunities to exercise at Sheraton Sao Paulo WTC Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sheraton Sao Paulo WTC Hotel have airport transportation?
Yes, Sheraton Sao Paulo WTC Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Sao Paulo WTC Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Sao Paulo WTC Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Sao Paulo WTC Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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