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Sheraton Sao Paulo WTC Hotel

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#47 of 323 Hotels in Sao Paulo
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Sheraton Sao Paulo WTC Hotel
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1,057 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Sao Paulo WTC Hotel
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Showing 358: English reviews
Cali, Colombia
Reviewed 4 October 2014

I choose this hotel because I was attending a conference there. Since moving in Sao Paulo isn't easy, I decided to stay at the conference´s place. I saw the hotel rate was USD350 per night, but I thought, it's a Sheraton, is well located, and you know, Sao Paulo is an expensive city. But what a surprise. I arrived on...

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Thank Maria H
Paris, France
Reviewed 26 September 2014

45 minutes from International Airport ( outside rush hours) nicely located close by shoping center and restaurants Front desk people are quick and efficient. Room are large and silencious. Bathroom was OK, although a bit dark Wifi and internet connections OK. Breakfast very good Convenient place to be while in Sao Paulo

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Thank tigdu
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for your evaluation and comments about your stay at Sheraton Sao Paulo WTC. We were very pleased to know that the location, the structure, the service and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees. Hope to have you again soon as our...

Fort Lauderdale
Reviewed 20 September 2014

I stayed at the Sheraton from Mon. Sept. 15 until Friday Sept. 19, This was my first time, although I travel to SPA once or twice a year in the Morumbi area I had never stayed before. What I liked about the place: The location is superb. Close to the meeting place and several options of restaurants in the WTC/D&B...

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Thank Pahvis
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attend your expectations. Let us inform you that we already have some plans for reform and modernization to better serve...

Vancouver, Canada
Reviewed 17 September 2014

Great Location, close to shopping, excellent customer service, rooms were clean and tidy, beds were comfortable, food was great, hotel was beautiful. Nothing bad to say about this hotel. Would return again!

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Thank 1987Stella1987
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Stella, Thank you for choosing Sheraton Sao Paulo WTC as your hotel in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location, the rooms and the service contributed to enjoy your stay. We are waiting for you in your next visit to the city. Best regards, Bianca...

Reviewed 16 September 2014 via mobile

I'm staying at the Hot right now and the level if service you would expect for a Platinum member (75+ nights) is way below average. I was told I got an upgrade to the Club level but later found out that I wasn't granted access to the Club lounge. Btw, the club room is exactly as old and deteriorated as...

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Thank Guschus
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to share your comments about your stay with us. Please accept our sincere apologies for not meet your expectations and inconveniences faced. Let us assure that we are taking some measures with the staff to avoid this kind of situations again and inform that we already have some plans for reform and...

Dakar, Senegal
Reviewed 16 September 2014

In reservations these are called "Executive" rooms, as distinct from "Club" rooms. Only on floors 3, 4, 5 and 16, each was designed with their unique style by a Brazilian interior decorator. The lounge for these rooms, on the 4th floor, is staffed by Lincoln and Maite, both fabulous and responsive. Otherwise the regular rooms and lounge and standard and...

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Thank bchawaii
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Brian, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the Design rooms and the staff contributed to enjoy your stay. In addition, let us inform you that we have some plans for reform and modernization to better...

Rio de Janeiro, RJ
Reviewed 15 September 2014

The hotel is great, specially the design floors. The Concierge Marjory and the waiter at the Design Level - José Roberto - are outstanding. The location is close to Congonhas Airport and the mall beside the hotel is an advantage for guests because you find many options for restaurants, just a few steps from the lobby.

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1Thank casanovaturi
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Mr. Casanova, Thank you for your evaluation and comments about your stay at Sheraton São Paulo WTC. We were very pleased to know that the location, the structure and the staff contributed to enjoy your stay. Be sure, with great satisfaction, we will forward your assessment to the hotel employees, mainly to Marjory and José Roberto. Hope to have...

Sydney, Australia
Reviewed 15 September 2014

I recently stayed here because it was the most convenient for a conference at WTC. It is said to be 5 star but certainly not of the standard of other Sheratons I have stayed at around the world. The front desk were friendly and helpful, Fabio in particular was a delight. The bed was very comfortable but the room a...

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Thank valerie s
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for the inconveniences with the breakfast and the restaurant services. Let us assure that we are taking some swift measures to avoid...

La Verkin, Utah
Reviewed 11 September 2014

The room was very comfortable and pleasant to stay in. The room and service are truly representative of the Sheraton brand. The hotel is away from the bustle of the São Paulo area, yet still close enough via taxi to get to wherever you want to get to. Hotels in São Paulo are all on the expensive side (compared to...

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Thank alba012014
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear guest, Thank you for choosing Sheraton Sao Paulo WTC as your hotel in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location, the structure and services contributed to enjoy your stay. We are waiting for you in your next visit to the city. Best regards, Bianca Tavano...

Bayonne, New Jersey
Reviewed 8 September 2014

I decided to stay here despite that my friends were staying at the intercontinental. The hotel is pricey but actually helped in terms of location with some of my visits outside the central part of the city. The staff was very friendly here and although the breakfast was okay, I appreciated having the option of a mall in the hotel...

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Thank Lewis C
Sheraton-WTC, Manager at Sheraton Sao Paulo WTC Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the structure, the service and the staff contributed to enjoy your stay. Nothing makes us happier than knowing that you have had a memorable stay with us! Be sure,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sao Paulo WTC Hotel staff and other travellers.
5 questions
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8 months ago

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Questions? Get answers from Sheraton Sao Paulo WTC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose another brand”
yazak2014, 21 Apr 2017 | Read review
“Ask for a renovated room”
SOKYFARMER, 24 Mar 2017 | Read review
“Stay on the Design Floor”
BarryCollymore, 18 Mar 2017 | Read review
“Floor 5 Onwards, to have a better city view.”
Picks78, 11 Feb 2017 | Read review
“Club room is very comfortable”
constantinob436, 16 Jan 2017 | Read review
5 of 5