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Mercure Sao Paulo Jardins Hotel

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#55 of 322 Hotels in Sao Paulo
Certificate of Excellence
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Mercure Sao Paulo Jardins Hotel
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1,411 Reviews from our TripAdvisor Community

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Showing 278: English reviews
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Hong Kong, China
Reviewed 15 February 2017 via mobile

The hotel is well located and has a nice patio The lobby has a rather simple modern decoration The check-in was easy and relatively fast The room are clean but the decoration is outdated The bed is rather comfortable Internet Wifi is not superfast but it works well throughout the hotel The beakfast is a simple affair small buffet with...

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Helpful?
Thank Philippe G
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

Mercure hotels always want to provide the best quality of service during their stay; Consequently, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence in your next stay. In...

Reviewed 9 February 2017 via mobile

We enjoyed our stay here for 4 nights. Comfortable and spacious squared rooms with plenty of windows, very comfortable beds and pillows, wifi worked great, the A/C worked great, nice hot water. We especially liked the heated indoor pool with an outdoor terrace area and the clean gym. Lobby is very modest but there is also a nice upstairs lounge...

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Thank Ray C
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review
Google Translation

Prezado Sr Em nome de toda a nossa equipe gostaria de expressar nossa gratidão pela escolha do Mercure Hotel São...

Manaus, AM
Reviewed 9 February 2017

We enjoyed our stay here for 4 nights. Comfortable and spacious squared rooms with plenty of windows, very comfortable beds and pillows, wifi worked great, A/C worked great, nice hot water. We especially liked the heated indoor pool with an outdoor terrace area and the clean gym. Lobby is very modest but there is also a nice upstairs lounge area...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank dr_paz
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

Dear Mr On behalf of all our staff I would like to express our gratitude for the choice of Mercure Hotel São Paulo Jardins and for the time it has made available to us to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We...

Reviewed 14 January 2017 via mobile

Perhaps this hotel has been good one day, but today the furniture is very old Staff does not give priority of their actions to customers Swimming pool is closed in January ! Wifi is weak also Breakfast is good

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Thank LaupomHK
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Manchester, United Kingdom
Reviewed 12 January 2017

Stayed in December for 2 nights as tourists. Check in was smooth and as we were before the check in time we were able to store our luggage in a safe place whilst we went sightseeing. Staff were helpful and there always seem to be somebody on reception which could speak English. Good, safe location walking distance to the popular...

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Thank yo_spuddie121
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

We appreciate your comments about your stay at Mercure Hotel São Paulo Jardins. We were delighted to receive your compliments. We will not fail to share your comments with our entire team. Your satisfaction is a motivating factor for our employees to work daily in order to provide an impeccable service. We hope to see you soon, please accept our...

Johannesburg, South Africa
Reviewed 4 January 2017

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Thank NafisaAkabor
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

Argentina
Reviewed 3 December 2016 via mobile

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Thank Leandro G
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

London, United Kingdom
Reviewed 3 November 2016 via mobile

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Thank StefanyLondon
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

Rio de Janeiro
Reviewed 30 October 2016

Review collected in partnership with Accorhotels.com
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Thank T_Carvalho
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

Birmingham, United Kingdom
Reviewed 20 October 2016

Review collected in partnership with Accorhotels.com
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Thank AAATim
Carmen R, Gerente at Mercure Sao Paulo Jardins Hotel, responded to this review

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Staying in Jardins

Neighbourhood Profile
Jardins
Located just below important Paulista Avenue, Jardins is the junction of four smaller neighbourhoods: Jardim Paulista, Jardim América, Jardim Europa and Jardim Paulistano. It is an upper-class area, offering a variety of things to do, including shopping, museums and parks. The neighbourhood is well known for “Oscar Freire”– the most luxurious street in the city, packed with high-end boutiques. In Jardins you will also find a trendy museum, São Paulo Museum of Image and Sound (MIS), which people often line up for hours to visit. If green space is what you're after, take time to relax at Trianon Park, a refuge in the heart of Paulista Avenue.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sao Paulo Jardins Hotel staff and other travellers.
4 questions
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Questions? Get answers from Mercure Sao Paulo Jardins Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always high floor and not adjacent to elevator shaft.”
 of 5 bubbles 949Global, 29 Aug 2016 | Read review
“the rooms are numbered differently than the floors”
 of 5 bubbles RamP542, 23 Sep 2015 | Read review
“High Floor, better View since no other tall building next to it, you will get a good view”
 of 5 bubbles tangkc13, 30 Aug 2015 | Read review
“Always higher floor”
 of 5 bubbles DaigorRed, 26 Apr 2015 | Read review
“I would recommend upper floors to eliminate the street noise.”
 of 5 bubbles Finn1955, 6 Apr 2015 | Read review
5 of 5