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InterContinental Resort Jiuzhai Paradise

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InterContinental Resort Jiuzhai Paradise
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1,146 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Reviewed 4 days ago NEW

Summary: if you are just looking for a good room, stay here. if not, try other hotels for better price and services. Spa: Be forewarn. The experience at the hotel spa (tian yu) was horrendous. The room was stuffy with no ventilation, no spa music or scent and no deco. A road side massage parlor could have provided a better...

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Helpful?
Thank DeMing W
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear DeMing W, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Resort Jiuzhai Paradise. We were really sorry to read about your experience and please accept our sincere apologies for letting you down. Your comments are well received and have being discussed at length with the appropriate people in order...

Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

Stayed 2 days in this wonderful resort hotel. Must say it commands 5 star rating for me. Rooms, facilities, and service is impeccable. There is practically nothing outside within walking distance to explore at night. But it is meant to be secluded as a resort. There are enough activities to indulge within the resort itself. And for the hotel rate....

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Helpful?
Thank Chee M
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Chee M, we would like to thank you for staying with us at InterContinental Resort Jiuzhai Paradise during your recent visit to Jiuzhaigou, and feel pleased to know that your stay with us was an enjoyable one. We will continue to aim higher to create even better experiences for you in the future. We look forward to welcoming you...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Spent 2 nites there as part of a tour group to Jiuzhaigou national park. I must say it's a huge hotel with a huge indoor garden with ponds, trees/plants some artificial, coffee house, gift shops and all interior decor are based of Tibetan style. I love it and this includes the rooms that we stayed. The staffs were all dress...

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Helpful?
Thank Groundnuts
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Groundnuts, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. And according to your comments, We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. We hope...

Hong Kong, China
Reviewed 3 weeks ago

We traveled in a group of 6 people. We wanted to have party together during the evening, so the intercontinental became our only choice since it is the only hotel providing three-bedroom suite. In spite of the relatively old and simple facility, I would say this hotel didn't disappoint me. It's unfair to judge this hotel by the standards for...

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Helpful?
Thank kliao4243
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear kliao4243, Thank you for posting your review after staying at InterContinental Resort Jiuzhai Paradise. To be a great hotel guests love is our primary vision to achieve. It is our honor taking care of you during your stay. We have shared your positive comments with our Management Team and our staff. Thank you for your feedback and we look...

Hong Kong, China
Reviewed 3 weeks ago

We spent three nights at the InterContinental Paradise in Jiuzhaigou with a group of friends travelling together in late October. It is quite a big hotel located in the mountains about half an hour by car from the Jiuzhaigou Park. However, as the roads in the region tend to be quite narrow (essentially they are two-lane roads, one direction each),...

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Helpful?
Thank allanng2004
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear allanng2004, Thank you for posting your review after staying at InterContinental Resort Jiuzhai Paradise. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. meanwhile, please accept our sincere apology for any inconvenience caused due to the swimming pool temperature. During the winter, SPA center just...

Bamberg, Germany
Reviewed 25 October 2016 via mobile

Pur room was not cleaned, slippers were missing. Some small parts broken. In the facilities as well. Diety and messy when you look out of the windows to the yard and environment. The food quality in the restaurants was aslo very poor. The Spa / Massage was the worst experience in 3 years I am in China now. We choose...

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Helpful?
Thank Kuby2013
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Kuby2013, Thank you for sharing your comments on TripAdvisor. We are naturally very disappointed you experienced such an unsatisfactory stay and in contrast to our usual levels of hospitality. We would welcome the opportunity to make amends and to provide a stay representative of our IHG standards during a future trip. With this in mind, please do contact FOM...

Singapore, Singapore
Reviewed 19 October 2016

Lovely resort hotel with large spacious rooms. There are many dining options n a few small souvenir shops. I did not get the opportunity to try the restaurants except for the main restaurant where we had our breakfast and dinner buffet. It was horrible. Almost the same options were offered for dinner as for breakfast !! Food was definitely not...

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Helpful?
2Thank travelbugpsk
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear travelbugpsk, Thank you for sharing the experience of your stay at InterContinental Resort Jiuzhai Paradise. Feedback like yours is very valuable to us and enables us to monitor our F&B, which on this occasion regretfully hasfailed to meet your expectations. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions...

Walnut, California
Reviewed 17 October 2016

I like this hotel because it gives a resort feel instead of just a grand entrance. It is pretty big with quite a few restaurants to select from within the premises. Do need to prepare as it gets pretty crowded during peak hours. It is a bit off skirt from the town but it's ok, probably more quiet. Since we...

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Helpful?
Thank Beatravel2
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Beatravel2, Thank you for taking the time to share your feedback regarding your stay with us and for being a Priority Club member, we value your loyalty to our brand and hotels. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guest expectations. Please do not hesitate to contact with...

Reviewed 5 October 2016

The location is not that close to the Jiuzhai National Park and the hotel has seen better days in the past. The rooms although with enough space, were getting a little dated. The carpet was torn and dirty. The furniture showed signs of wear and tear and getting old; maybe it's suppose to look that way, but we didn't appreciate...

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Helpful?
1Thank geotech522
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear Guest, we would like to thank you for staying with us at InterContinental Resort during your recent visit to Jiuzhai. We are very sorry that you experienced inconvenience due to these matters you mentioned. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken, for ensuring that...

Singapore, Singapore
Reviewed 28 September 2016

Nothing good I can say about this hotel. I would say this is worst then 3 stars hotel. The room looks old and smelly, Breakfast is terrible. The restaurant is like a canteen. I would not recommend this hotel to anybody.

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Helpful?
1Thank CheeChee08
Lizzy F, Manager at InterContinental Resort Jiuzhai Paradise, responded to this review

Dear CheeChee08, Thank you for taking the time to express your thoughts andconcerns. Please accept our sincere apology for any inconvenience caused. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. We hope you'd give us a chance in the future to show...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Breakfast
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Resort Jiuzhai Paradise is an intimate upcountry retreat nestled high in the mountains. The unique design is reminiscent of an ancient city protected under a glass atrium, marrying the exquisite interior with the bewitching natural beauty outside. With more than 1,100 rooms, the hotel is the largest in the region and perfect for leisure travellers seeking comfort and solitude. The province is home to a stunning array of calcified pools and the picturesque meadows of Ganhaizi (Dry Sea), just 20 kilometres (12.5 miles) away, are not to be missed. ... more   less 

Additional Information about InterContinental Resort Jiuzhai Paradise

Address: Ganhaizi Scenic Zone, Zhangzha Town, Jiuzhaigou County 623402, China
Region: China > Sichuan > Jiuzhaigou County
Price Range: £82 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Resort Jiuzhai Paradise 4*
Number of rooms: 1020
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Odigeo, Priceline, Travelocity, Ctrip TA and HotelTravel.com so you can book your InterContinental Resort Jiuzhai Paradise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
Intercontinental Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou
Hotel Style:
#1 Spa Hotel in Jiuzhaigou County
#1 Luxury Hotel in Jiuzhaigou County
#4 Best Value Hotel in Jiuzhaigou County
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Resort Jiuzhai Paradise staff and other travellers.
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Questions? Get answers from InterContinental Resort Jiuzhai Paradise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have better view”
 of 5 bubbles demingw, 3 Dec 2016 | Read review
“I would not recommend this hotel to anyone”
 of 5 bubbles CheeChee08, 27 Sep 2016 | Read review
“5-525 Suite, with a rollout bed was great for us and our 10 year old daughter.”
 of 5 bubbles Rich30328, 13 Jun 2016 | Read review
“no need to book club rooms”
 of 5 bubbles Nongsom, 2 Jun 2016 | Read review
“The best advise is don't go in this outrageous hotel”
  • Dirty Bathroom - Deluxe Rooms - Oct 2015
  • Urine in Dirty Bathroom - Deluxe Rooms - Oct 2015
  • Urine in Dirty Bathroom - Deluxe Rooms - Oct 2015
  • Urine in Dirty Bathroom - Deluxe Rooms - Oct 2015
  • Bad finishing in Dirty Bathroom - Deluxe Rooms - Oct 2015
  • Mold in Dirty Bathroom - Deluxe Rooms - Oct 2015
  • Mold and Urine in Dirty Bathroom - Deluxe Rooms - Oct 2015
  • Dirty Bathroom - Deluxe Rooms - Oct 2015
 of 5 bubbles JulienV_11, 17 Jan 2016 | Read review
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