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Hilton Colon Guayaquil

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Hilton Colon Guayaquil
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1,113 Reviews from our TripAdvisor Community

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Showing 635: English reviews
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Miami, Florida
Reviewed 4 days ago NEW

I always love this Hotel, great facilities, comfortable rooms, nice pool, breakfast and dinner. But Last week i stayed for one night and I got speechless. The city sector run of power, and the hotel couldn't get to work the emergency generators permanently, so the room temperature was like... really really really warm, no tv, no internet, and no apologies....

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Helpful?
Thank Ana d
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Ana, We are so sorry for all the inconveniences you went through during your last stay. Our brand promise is to deliver great experiences to all our guests and it upsets us so much to see we could not achieve it. There is no reason for our staff not giving apologies to you on the proper time and worst...

HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Love this Hotel, is so beautiful, comfortable and one of the biggest ones. Have lots of amenities to do, also have a mall connected to the hotel where u can find restaurants like Sushi Kioto (very recommended) rooms are big space and cleans. Room service is such as good as the restaurants downstairs. The staff os so kind and helpful....

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Helpful?
Thank Mili P
About Hotel's Favourite Review
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Mili, Thank you so much for your visit and for leaving us a review. It is great to see you had such a memorable stay and enjoyed the food at Kioto Sushi Bar. We could not be happier that our staff and facilities were to your liking. Please come back and see us again! It would be a pleasure...

WA State
Reviewed 1 week ago

We stayed here both before and after our Galapagos cruise. The location of the hotel is very convenient relative to the airport. There is a hotel shuttle, which is great since taking a “random” taxi in Guayaquil is not recommended for safety reasons. The hotel is impeccable and well run. Spacious and well-appointed room. The personnel is very friendly and...

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Helpful?
Thank Semibum
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Guest, Thank you for visiting Guayaquil and choosing us for your stay. We are happy to know from your review, that you have enjoyed our property and liked our service, facilities and the food at our restaurants. Your observations are much appreciated. Our staff is certainly looking forward to being of service to you again soon. Best regards,

London, United Kingdom
Reviewed 1 week ago

Very convienient for the airport with free shuttle bus, good service and helpful staff. Excellent breakfast which starts at 0500 so you can make the most of your day. Overall a very good experience will definitely be using it in the future.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank HHWinggate
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Guest, Thank you for choosing to stay with us and for sharing your nice review on TripAdvisor. We are pleased to read that you were satisfied with our hotel's facilities and services. It is great to know we will host you in the future. Best regards,

Denver, Colorado
Reviewed 1 week ago

This is a very nice Hilton with very friendly and helpful staff. We stayed one night before taking a flight out to the Galapagos Islands, and the hotel is close to the airport. The bedrooms were spacious and the bed and pillows very comfortable. Very nice and relaxing pool area and good poolside menu, though the service was a bit...

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Helpful?
Thank travels234
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Guest, Thank you for choosing to stay with us and for sharing your nice review on TripAdvisor. We are pleased to read that you were satisfied with our hotel's facilities and services. Your comments help us to improve the quality of our service. Please come back and let us see you again! Best regards,

Reviewed 2 weeks ago via mobile

My room was clean and spacious. Hand held shower leaked a bit, but otherwise all was quite nice. Their breakfast was not impressive, with cold scrambled eggs. They did offer coffee with warm milk which was very good.

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Helpful?
Thank Cheryl D
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Cheryl, Thank you for taking a moment to share your experience. We are pleased to hear you found our rooms and coffee to your liking. We’re very sorry you were unhappy with breakfast, your feedback will help us to improve the service we offer. Best regards,

Reviewed 2 weeks ago via mobile

The hotel is beautiful. The service impecable. Coffee and tea free in your room. The room was spacious and very comfortable. I needed it to print some documents and the concierge was fast and punctual. Great location.

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Helpful?
Thank Dahirsch
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Dahirsch, Thank you for taking a moment to share your experience and for your excellent punctuation. We are pleased to hear you enjoy our property and the service from our staff. So, it is great to know you had a comfortable experience. Hope we continue hosting you. Best regards,

Reviewed 2 weeks ago via mobile

First of all it's very expensive hotel so I think the clientele has to received the quality of service that we are paying for but unfortunately the service was very slow the bell man didn't even hesitate to help untill i literally took all the bags out the taxy and I was trying to carry all the bags by my...

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Helpful?
Thank Julio L
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Julio, We apologize for not being able to provide you with the quality of service you deserve. This is uncharacteristic of our hotel and staff, we will take your comments under consideration as we continually work to improve our guest experience. Your satisfaction is very important to us as we try hard to make sure all of our guests...

Vacaville, California
Reviewed 2 weeks ago

The room was clean. Bed okay. The staff was rude overall and seemed annoyed every time, which was seldom, when we asked a question. We asked where the restaurant was, and how we used our keycard to run the elevator and they were put out that they had to talk with us. They treated us, as women, very differently than...

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Helpful?
Thank docbullyawn
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Guest, We are very sorry to hear the comments of your experience with us. Our main objective is that all our guests alike have a spectacular experience. In fact we will do the corresponding investigations to avoid situations like this happening again. Regards,

New Jersey
Reviewed 2 weeks ago

A great place to stay especially if you are using this as a jumping off place to the Galapagos. The staff was helpful, courteous, & pleasant. They allowed us a late check-out as our flight wasn't until the evening. Free transport to & from the airport. The restaurants & bars in the hotel were trip notch!

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Helpful?
Thank disappointed96
HiltonColonGuayaquil, Public Relations Manager at Hilton Colon Guayaquil, responded to this review

Dear Guest, It is a pleasure to read you enjoyed your stay even if it was a short one. We are happy to know you felt very good with our staff attitude, thanks for highlighting the restaurants and bars our property offers. Hope we can host you in the future for a longer time. Best regards,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located in Ecuador, a strategic point of South America, just few minutes from the international airport, Hilton Colon Guayaquil provides relaxing experiences for business and leisure guests alike.Our fully renovated hotel offers comfort, world class dining, elegance, hospitality, detailed service and lot more. ... more   less 

Additional Information about Hilton Colon Guayaquil

Address: Av. Francisco de Orellana, Mz. 111, Guayaquil 5934, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: £112 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Colon Guayaquil 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Hilton Colon Guayaquil Hotel Guayaquil
Hilton Hotel Guayaquil
Hilton Guayaquil
Guayaquil Hilton
Hotel Style:
#3 Business Hotel in Guayaquil
#4 Luxury Hotel in Guayaquil
#4 Spa Hotel in Guayaquil
#8 Family Hotel in Guayaquil
#10 Romantic Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Colon Guayaquil staff and other travellers.
7 questions
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San Marcos, Texas

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Questions? Get answers from Hilton Colon Guayaquil staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both sides are excellent, i like better the city view”
 of 5 bubbles Anad491, 21 Mar 2017 | Read review
“All rooms are excellent”
 of 5 bubbles Semibum, 14 Mar 2017 | Read review
“Women -- don't stay here. You will be treated as a second class citizen”
 of 5 bubbles docbullyawn, 6 Mar 2017 | Read review
“The suites on the executive floors (7-10) have many nice amenities.”
 of 5 bubbles BDFD, 4 Mar 2017 | Read review
“We were on one of the mid level floors and it was always quiet”
 of 5 bubbles nebraskagolfer2017, 27 Feb 2017 | Read review
5 of 5