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Hacienda Cusin

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hacienda Cusin
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522 Reviews from our TripAdvisor Community

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Showing 446: English reviews
Casablanca, Morocco
Reviewed 7 January 2013

I had a very good time at Hacienda Cusin. I was there over New Year's and they did a very good job of entertainment and fireworks. Other than it being the holidays, the atmosphere was relaxed and peaceful. The employees are some of the friendliest I've met. The food ranged in a variety of tastes for each meal of the...

Thank ecuadork
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for such an appreciative review of your New Year's Eve stay!

Reviewed 5 January 2013

We stayed 3 nights at Hacienda Cusin, in a large family room with 2 connecting bedrooms. We immediately loved the place. When we got there late afternoon, our plan was to go straight to Otavola to have dinner. But the whole family wanted to stay, discover the wonderful and quiet gardens of the hacienda and connected monastery, and enjoy dinner...

1Thank sincenyamities
haciendacusin, Public Relations Manager at Hacienda Cusin, responded to this review

Thank you for spending such important time to write this detailed and supportive review. The entire family of Cusin thanks you!

Washington DC, District of Columbia
Reviewed 3 January 2013

Cusin has a beautiful property (even a secret passage way!) and helpful staff. Main complaint is that the rooms are very cold and hot water was lacking. The staff did try and accommodate for this by leaving hot water bottles in our bed, which was lovely but very needed. Maybe a better bet in summer. Restaurant was decent.

1Thank track400m
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Many thanks for taking time to write your review. I'm so sorry that you were cold. To remedy such, I wish I knew which of the guest rooms you stayed. I hope that you will return and I can ensure the warmth of your room..

Austin, Texas
Reviewed 31 December 2012

I recently had the opportunity of staying at 3 different haciendas in the highlands of Ecuador on the west slope of the Andes, NE of Quito. In chronological order, I stayed at Haciendas Zuleta, Cusin and Pinsaqui. In order of my preference for each, I rank Zuleta as the clear number 1, Pinsaqui as number 2 and Cusin as distant...

2Thank AustinWhitewater
Otavalo, Ecuador
Reviewed 25 December 2012

Hacienda Cusin is a very enchanting adventure, from the old world art and tapestries grand dining and fairy tale grounds you can live the best life has to offer. Our time at Cusin was filled with wonderful food, garden walks and a gracious staff. All the interiors are adorned with great works of art and beautifully made wood work and...

Thank Malkum G
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

MANY thanks! Regresa pronto!

Quito, Ecuador
Reviewed 23 December 2012

We stayed here for 2 nights and had a great time. The hotel is full of character and the rooms are spacious and very traditional. Nice gestures are the hot water bottles at night and a fire that is lit in your room each night. The grounds are absolutely beautiful and there are plenty of things to do - from...

Thank Gina C
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you! Such words of appreciation have inspired the staff. Regresa pronto!

Medellin, Colombia
Reviewed 12 December 2012

I've stayed at Hacienda Cusin many times since 1997 and I returned for another visit in November 2012. It's still as wonderful as ever! The gardens are lush and beautifully maintained, the food is fresh and delicious, and the staff are as friendly as they can be. The rooms are comfortable and varied. Most have fireplaces; you'll return from dinner...

2Thank PaisaContento
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Many thanks! Regresa pronto ........

New York City, New York
Reviewed 10 December 2012

We loved this hacienda which is brimming with character and in a truly beautiful location surrounded by the high hills of the highlands. We were upgraded to a suite and arrived after a long flight delay to a beautiful little stone cottage with a roaring fire and hot water bottles in our bed!  The hacienda is fascinating to explore and...

Thank WorldT297
Reviewed 11 November 2012

This was a wonderful experience. Top notch staff, really top notch. Especially the restaurant staff. Beautiful grounds, charming rooms. The fires in the fireplaces in the evening added a special touch. We stayed for 5 nights and wanted more! One of our best experiences at the hotel (besides drinking hot chocolate by the fire) was riding horses. The guide was...

Thank Karbose
Denver, Colorado
Reviewed 9 November 2012

We stayed just one night on our way from Cotacachi to Quito, but wish we could have stayed longer. This is not the place to stay if you want to walk out your door to nightlife and shopping - although it's just a short taxi ride to Otavalo. But if you want to relax in an elegant and historic environment,...

2Thank JayandNancy2012

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04/06/2017 05/06/2017
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  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Public Wifi
  • Free Internet
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more   less 

Additional Information about Hacienda Cusin

Address: Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Region: Ecuador > Imbabura Province > Otavalo
Price Range: £108 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Cusin 4*
Number of rooms: 42
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Also Known As:
Hacienda Cusin Hotel Otavalo
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Cusin staff and other travellers.
6 questions
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Windsor, United Kingdom
over a year ago

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Questions? Get answers from Hacienda Cusin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved having a fireplace both for warmth and ambience.”
jackbE7042DX, 15 May 2017 | Read review
“All rooms are unique and beautiful. Very roomy spaces, some with fireplaces and most with sitting areas.”
KVC666, 7 May 2017 | Read review
“Cottages and rooms facing the gardens are preferable.”
831robinb, 11 Feb 2017 | Read review
“Every room is spacious, complete with a fireplace that is lit each evening, & water bottle under the sheets!”
357leeannl, 3 Feb 2017 | Read review
“Suggest renting a cottage, just a small bit more, but worth it! Hot water bottles and fireplaces at night. A special treat.”
Wendy_AA-MI, 25 Jan 2017 | Read review
5 of 5
US$137* /night
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Prices are for 1 room, 2 adults
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