Hotel Sandakan
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Hotel Sandakan

Hotel Sandakan Lebuh Empat, Sandakan 90000 Malaysia
coffee service
Traveller (168)
Superior Twin
Room & Suite (72)
1st floor Chinese
Dining (24)

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£26
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#7 of 31 hotels in Sandakan
4.0 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Strategically located at town centre, Hotel Sandakan is only 20 minutes drive from the airport and within walking distance to Central Business District, tourist attractions, centre market, shopping mall and Sandakan Heritage Trails. We have 105 tastefully furnished rooms with 14 suites. They are fully equipped with all amenities needed for a restful stay including complimentary Wi-Fi internet access, in-room safety box, mini fridge and color TV with satellite channels. Our Palm Café at ground floor which offers local Malay food & Western cuisine. The Palm Garden Chinese Restaurant located at 1st floor serves Dim Sum & Chinese cuisine. We have variety of function rooms, with the most up to date facilities to cater all types of events.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Business
Family
Languages Spoken
English, Chinese, Malay

Location

Hotel Sandakan Lebuh Empat, Sandakan 90000 Malaysia
173Reviews3Q+A15Room tips

Reviews
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Detailed Reviews
Mrs. King wrote a review Mar 2020
Berkeley, United Kingdom5 contributions6 helpful votes
3.0 of 5 bubbles
We stayed for 4 nights, it’s an old building and we were staying in Junior Suite Room. It’s spacious, on the first day we arrived I noticed there’s some spots on the pillow case, bed sheet and duvet. We went to the reception to ask HK team to change and they changed them straight away, there’s no swimming pool and breakfast buffet was great and the waiters waitress are so helpful. Location is in the center, very near to the shores with few of local restaurants that provide a little bit of seafood.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 4 Apr 2020
Dear Guests, Greetings from Hotel Sandakan. We thank you for your comment and we will take your comment seriously and address the issue. We would like to invite you back to enjoy the scenic and wildlife of Sandakan. Hope to see you soon. Thanks General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
callcrookie wrote a review Jan 2020
Wantage, United Kingdom380 contributions162 helpful votes
4.0 of 5 bubbles
We stayed here for one night whilst passing.

The private room was well-kept and afforded a good night of sleep.

It’s central location is a key feature, which made exploring the town easy.

Breakfast was varied enough, although a strong coffee would have been welcome.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from senthil6854, General Manager at Hotel Sandakan
Responded 29 Jan 2020
Dear Guests, Greetings. Thanks for sharing your experience. We strive to serve our guests with the best experience. Thanks GHM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tazzat7 wrote a review Jul 2022
Tonbridge, United Kingdom747 contributions348 helpful votes
4.0 of 5 bubbles
Stopped here for lunch during a Borneo tour. Main dishes were self service and accompanying noodle dishes were cooked to your specifications. All the food was tasty and we'll cooked. Fresh fruit and salads were available and deserts were self service. Tea and coffee were included in the buffet price Staff were friendly and helpful.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clare G wrote a review Feb 2020
2 contributions1 helpful vote
1.0 of 5 bubbles
We came to stay at this hotel on 8/02/2020 one night only.
At first my husband reminded them about our booking and the extra bed a day before but the FO replied to him that she wasn't the one who made the reservation but will ask her teammates on it. The next day comes we check in and reminded the FO for the extra bed since that time we only keep our begs and went out for sightseeing.

Only we know when we're back to the hotel the extra bed is not ready yet! Called the HK and after few moments came a HK attendant to bring the extra bed. Very suprising, since my husband reminded the FO several times. How poor it is the communication between FO and HK department that time.

Before that, I paid the extra bed using a debit card but the atm terminal seems to be not working and have deducted my account twice but was credited back and the FO trainee that time(didn't know her name but her name tag says "trainee") insisted that I should pay by cash and I did.
When things get more exciting is when she notified the accounts department the matter and the accounts dept will only be crediting my payment by Monday 10/02/2020. What's more worst is I haven't get the refund as promised until I made this review and it will be one month in a week time now.

I have made my statement regards to my refund to your FO via whatsapp they were very helpful but the accounts department was never co-operative. I know it is only a small amount not hundreds nor thousands. I bet these amounts maybe will take years to be credited.

Please be more efficient and effective in handling small stuff like this in future. Things like this will create a bigger problem. And still hoping to get my refund. *crossed fingers*
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 4 Mar 2020
Dear Clare, Greetings from Hotel Sandakan, We thanks for your comments and we take the comments seriously. We apologise for the incident. After investigation, we would like to highlight that there were some communication with you from FO watsapp and the communication starts on the day you check in on the extra payment charges to your account. And the last communication to you was on the 19/2/2020. The communication clearly stated that if the refund is not settled "you may refer to us" means let us know". There were no any communication with us after that. Since the charges was on Credit card, it is beyond our control and the refund will take at least 14 working days and this depends on how fast the bank work on your refund to your credit card. This is national wide policy on the credit card refund. By putting unpleasant remarks in online platform it reflect our reputation as a reputable hotel in Sandakan. I once again apologise for the inconvenience caused. Thanks Management
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ruthandvern wrote a review Mar 2023
Wilton, California16,052 contributions1,298 helpful vote
+1
5.0 of 5 bubbles
We got this location on a cancellation by another hotel and couldn't have been more pleased. Our Junior Suite was spacious and comfortable. The buffet was excellent and dinner at the Chinese restaurant on 1st floor terrific. Not Halal certified (i.e.: Pork and liquor served here) we enjoyed the dim-sum brunch on Saturday. The evening entertainment left everyone happy with pictures to remember the performance. The owner is a fantastic host. Limited English programming on TV. A destination in itself.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikki W wrote a review Jul 2022
Beaconsfield, United Kingdom108 contributions85 helpful votes
3.0 of 5 bubbles
Hotel is old and tired once you get inside but staff are great and location is good and really convenient so it’s a trade off as to which you care most about.

Air conditioning in the room didn’t work but they did come quickly and improved it. Breakfast very basic but edible
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 2 Oct 2022
Dear Sir, Greetings. we maintain as classical as possible. Thankjs
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petersjsim wrote a review May 2022
Tawau, Malaysia2,186 contributions156 helpful votes
3.0 of 5 bubbles
The hotel overlooking to the city of Sandakan with clean and comfortable rooms. The staffs are friendly and helpful. Salute to her security staffs who are diligent and helpful to visitors with vehicles in parking. Good value.
The morning prayer at dawn from the nearby mosque may disturb your sleep.
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Date of stay: April 2022Trip type: Travelled solo
Room Tip: Try to get your room a bit further from the mosque
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael D wrote a review Mar 2023
1 contribution
5.0 of 5 bubbles
The Hotel Sandakan was one of the nicest hotels I had ever stayed at. The room was wonderful. The staff were very friendly. There are 2 restaurants that are both very good. One serves Dim Sum every day! The hotel is also easy to get to. I highly recommend it.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunnybui wrote a review Aug 2020
1 contribution
5.0 of 5 bubbles
Really appreciate the effort from all staffs, very good hospitality. Room clean & spacious, town view. Great food at Chinese restaurant Dimsum. New & classic dim sum, so delicious. Keep it up, and stay strong.
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Date of stay: July 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: spacious, clean, quieter room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from senthil ilangovan, General Manager at Hotel Sandakan
Responded 21 Aug 2020
Dear Mr. Sunny, Greetings from Hotel Sandakan. We thank you for your experience in dining at Hotel Sandakan Palm Garden Dim Sum Restaurant. In fact we have revamp the menu to suites the customer's palate. We have Dim Sum Fiesta weekly to ensure our customer enjoy different types of Dim Sum and also other Chinese dishes. We thanks for your support and also we invite you back to the hotel soon to experience our Palm cafe with latest food and experience. Thanks Senthil GHM
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DanNewcombe wrote a review Oct 2007
Los Angeles, California76 contributions62 helpful votes
4.0 of 5 bubbles
I stayed in this hotel for 1 night before going to Lankayan. I checked in at 10am without problem and got upgraded from a Junior Suite to a Honeymoon Suite. Rooms are well maintained and equipped, and most importantly clean. Its location is very central, being about 200m from the tourist information and on the heritage trail.
This is not a luxury hotel, but a good 3 star standard. For the price it is excellent value and more than adequate for a 1 or 2 night stay whilst visiting the sights around Sandakan.
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Date of stay: September 2007
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesCheck-in / front desk
4.0 of 5 bubblesService
4.0 of 5 bubblesBusiness service (e.g., internet access)
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Hugh_Risebrow
Nomansland, United Kingdom90 contributions13 helpful votes
Yes - 5-10 mins walk to the waterfront restaurants
Surianie J asked a question Apr 2018
nearby with habour mall?
Answer from Nuruljaya
Kota Kinabalu, Malaysia108 contributions23 helpful votes
Yes, it is very near the Harbour Mall just a few blocks away. Advised to walk with a few friend during at night.
petersjsim wrote a tip May 2022
Tawau, Malaysia2,186 contributions156 helpful votes
3.0 of 5 bubbles
"Try to get your room a bit further from the mosque"
Read full review
Sunnybui wrote a tip Aug 2020
1 contribution
5.0 of 5 bubbles
"spacious, clean, quieter room"
Read full review
inge50 wrote a tip Jul 2019
Bangkok, Thailand37 contributions45 helpful votes
3.0 of 5 bubbles
"ask if they have newly renovated rooms and ask for them"
Read full review
AlfieG13 wrote a tip Apr 2019
York, United Kingdom347 contributions24 helpful votes
4.0 of 5 bubbles
"Get an upgrade, the higher the better for the view over the town and bay."
Read full review
Sub C wrote a tip Jan 2019
Hong Kong, China1,294 contribution100 helpful votes
4.0 of 5 bubbles
"Higher floor with better view"
Read full review
Not the right property for you?
There are more places to choose from in the Sandakan area.
PRICE RANGE
£18 - £31 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahSandakan DivisionSandakan
NUMBER OF ROOMS
105
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL SANDAKAN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hotel Sandakan
Which popular attractions are close to Hotel Sandakan?
Nearby attractions include Agnes Newton Keith Home (0.2 miles), Sandakan Heritage Trail (0.01 miles), and Sam Sing Kung Temple (0.2 miles).
What are some of the property amenities at Hotel Sandakan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Hotel Sandakan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Sandakan?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Sandakan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Sandakan?
Conveniently located restaurants include Balin Roof Garden Bar & Bistro, English Tea House & Restaurant, and San Da Gen Kopitiam.
Does Hotel Sandakan have airport transportation?
Yes, Hotel Sandakan offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Sandakan located near the city centre?
Yes, it is 0.2 miles away from the centre of Sandakan.
Are any cleaning services offered at Hotel Sandakan?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sandakan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Sandakan?
The staff speaks multiple languages, including English, Chinese, and Malay.
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