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BEST WESTERN The Island Hotel

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24 Reviews from our TripAdvisor Community

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Showing 24: English reviews
Reviewed 9 August 2016

This is my second visit to the hotel and i was amazed at what i saw.A new ambiance at the reception ,the rooms were smelling fresher and cleaner than the last time i was here,food was excellent and had a rich spread. I discovered a new ,improved best western with the newly trained staff and a plus the pool that...

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Helpful?
Thank temilade o
Damilola N, Guest Relations Manager at BEST WESTERN The Island Hotel, responded to this review

Dear Esteemed Guest, We are pleased to have made your stay a memorable one and we shall continue to strive to make it better with every visit. Thank you for choosing Best western the island Hotel and for the review as well. Best regards, Damilola Nelson, 08052070220

Reviewed 5 August 2016

My short stay at best western was very fantastic and enjoyable, spacious parking space. Each staffs that attended to me was very professional and quick in responses to my needs. Their food is delicious and on point. I wish to come back to the hotel.

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1Thank Badmus W
Cardiff, United Kingdom
Reviewed 18 July 2016

It was my first time of using this particular hotel, even though I've always stayed in one of the chains in Benin City. The main problem seems to be Internet connections in some of their rooms. I couldn't get any connection for the 12 hours I stayed, even though it was excellent when I went upstairs to the Restaurant for...

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Helpful?
Thank Newton E
Damilola N, Guest Relations Manager at BEST WESTERN The Island Hotel, responded to this review

Dear Esteemed Guest, I would like to thank you for your review and sincerely apologize for the service that was not met. I assure you that it has already been rectified as we have upgraded to a better internet service provider. I assure you that your next visit would be better than the last.Thank you for your feedback and we...

Abuja, Nigeria
Reviewed 10 May 2016

This was extremely overwhelming as the Guest Relations personel I met was filled with enormous radiant smiles and was very pleasant. She gave me an ambiance like I had come to the best place ever, coupled with the front office. I felt like a King as the ever smiling faced lady with a name Tag on her chest as "Damilola''...

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Thank tkoya1
Lagos, Nigeria
Reviewed 26 April 2016

Right from the reception ,the compliments accorded to me was great,superb rooms at 5th floor actually made me feel home away from home. Their service was okay with ever smiling staff and food varieties . The internet was on and off for a while though.

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Thank olaniyiadamson
Lagos, Nigeria
Reviewed 22 April 2016

The service was okay,the staff were friendly. Best point: the food was really good, to my surprise. Theres a new pool and was good for the weather. Poor point; a bit of delay in service. Other than that , I would reccommend this hotel as i had a good stay.

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Thank 148aeesha
Greater London, United Kingdom
Reviewed 9 April 2016

I have stayed in this hotel in March. Good Points: Gym, Staff and Pool Poor points: Loud music ca be heard in the rooms when there are musical events. loud music from the pool side till late in the night. Bad point: Mouldy smell in the bathroom, poor maintainance and

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Helpful?
Thank 12345gold
Damilola N, Guest Relations Manager at BEST WESTERN The Island Hotel, responded to this review

Dear Esteemed Guest, I would like to thank you for your review and also apologize for the discomfort that you experienced whilst you stayed with us. I want you to know that your feedback is very valuable to us and we are handling all the complaints raised.We assure you of a better stay when next you visit. Thank you for...

Reviewed 14 December 2015

New Management and to treat all customers whether they are using BW rewards point or not...Our room was suppose to be a king was a double...no air conditioning broke after 4 hours moved us to a different room which was 2 full size beds... mold on the ceiling...generator outside the window loud...curling iron and electrical converter plug was taken by...

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Thank annau501
Accra, Ghana
Reviewed 10 November 2015

Best Western, The Island Hotel is a pathetic place to stay...horrible hotel staff, completely insensitive to guest needs...internet is virtually non existent and cleanliness is obviously not a priority...I wont even stay in if im paid to do so....

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Thank starsarena
Gaborone, Botswana
Reviewed 3 November 2015

Room is OK, bathroom not so OK. A funny place trying to keep up but not really managing. Service is a bit gizmo - asked for repair of Safe 3 times without getting any attention. Room-service never showed up. Internet on and off but that may be Lagos in general. When you consider the price charged this is a rip-off....

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Thank PEB61

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about BEST WESTERN The Island Hotel

Address: Plot 1228 Ahmadu Bello Way | Victoria Island, Lagos 234, Nigeria
Region: Nigeria > Lagos State > Lagos
Price Range: £73 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN The Island Hotel 3.5*
Number of rooms: 142
Reservation Options:
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Hotel Style:
#6 On the Beach Hotel in Lagos
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Questions & Answers

Questions? Get answers from BEST WESTERN The Island Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for rooms on 4th and 5th floor.”
 of 5 bubbles temiladeo576, 9 Aug 2016 | Read review
“Ask for rooms away from the quadrant which is the centre of the hotel.”
 of 5 bubbles 12345gold, 9 Apr 2016 | Read review
“hmmm - maybe ask for a suite...”
 of 5 bubbles PEB61, 3 Nov 2015 | Read review
“Request for rooms facing the beach”
 of 5 bubbles timedo, 26 May 2015 | Read review
“stay somewhere else”
 of 5 bubbles 418DavidM, 31 Jan 2015 | Read review
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