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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Serene Garden Hotel is situated within 05 minutes drive from the city center and overlooking the serene Kandy Lake. Above all these things, something unique about Serene Garden Hotel: its ambiance is serene and the experience blends with the unique enchantment that Kandy serenely weaves in the mind of the foreign traveler, as it has done for centuries. From Serene Garden Hotel, it is 10 minutes drive to the Dalada Maligawa (The Temple of the Tooth) around the Kandy Lake. This hallowed temple is synonymous with the historic hill capital of Kandy; it is where the tooth relic of the Buddha is enshrined, enduring symbol of a nation’s sovereignty.
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Nothing was right in this place! At the time of check in, welcome drinks were handed to us by a waiter as if he was forced to do this job. We got 2 rooms for a family of 5. One room is so small that there is hardly any space. Washroom is even worst! You need to be super fit and slim in order to comfortably address to nature’s call. Light shades on the walls were loose, TV switch plug doesn’t fit in the socket. Had to call the guy who forcefully managed to adjust it. Remote was faulty. The other room had big ants on the wall! Ordered room service and decided for Café Late but eventually found out that hardly anything is available from the menu! We wanted to call House keeping at 11pm and to my utter surprise, nobody was available. The entire hotel was on auto mode.…
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were family of 5 travelling. Beautiful view from the room balcony. Staff was very Courteous and helpful. Location was good. We enjoyed the dinner and breakfast meals. Wifi was fast and consistent. Beds were comfotable. There was warm water in the taps. Ac was working well too. Thank you Mr Manoj for serving us well at the restaurant.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room is dirty, bed sheet and blanket has disgusting spots. Until 10 pm huge party in the Restaurant , National guides….zero tourist focus just party…. Until 11pm the staff remodelljng the Restaurant, they do not lift up the furnitures, they do not care to disturb guests at night, 6 Times I called the hotel, nothing has been changed. Nobody car es about paying guest, not even the National guides, this is nonsense!!!!!! This is a very old unrenowated Place, inwould not stay here even for free👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for one night. The view from the hillside overlooking Kandy is wonderful. The buffet dinner that was included was very good. Waitstaff was excellent. We had a very nice room, with a little balcony that was nice to sit in. I have to admit I spend a lot of time looking for monkeys, and was rewarded with a few sightings. None close enough to the hotel to cause harm!
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spent the night at this lovely hotel in Kandy. Rooms were very pleasant and overlooked the hillside..very special view. Room was spotlessly clean and most comfortable. Dinner Buffet in hotel restaurant was quite delicious and filling. Plenty of nice food options and excellent service from host and server named Lahiru. Very pleasant and helpful person. Check out this hotel on your next trip to Kandy!
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice suitable place, with comfortable rooms with nice views and tasty cuisine! Follow the recommendations of sticker on the door to the terrace if you don't want to have monkey's guests 😉 Thanks a lot for good care and attention to all staff and mostly to Amantha who was so kindly with us! We will be happy to see you again soon!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for a day but were badly put off by the services especially the restaurant. The front office staff was quick and good, the room was clean but the mattresses were not very comfortable. The restaurant service was awful, there was set menu and it took ages to get it. There were just a couple of guests still everyone had to wait. The Indian food we were offered was not good at all.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from oakrays, General Manager at Oak Ray Serene Garden Hotel
Responded 16 Mar 2020
Dear Guest, Ayubowan! Greetings from Oak Ray Hotels! We strive to give each of our customers’ courteous and efficient service. We regret that some of our staff members have not lived up to this expectations andwe will inform them of your comments and will certainly take corrective action and also take necessary steps to improve and add a variance in the cuisine in order to make your next visit more memorable. Thanking you and we look forward to welcoming you to the Oak Ray serene Garden Hotel once again! Kind Regards, General Manager Oak Ray serene Garden Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed one night while visiting Kandy. Welcoming staff, nice view from balcony of room. Bathroom very tight had to squeeze passed toilet to get into shower. Air conditioning quit poor and kept turning it's self off. Breakfast ok, whole hotel needs a bit of updating.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from oakrays, General Manager at Oak Ray Serene Garden Hotel
Responded 12 Mar 2020
Dear Guest, Ayubowan! Greetings from Oak Ray Hotels! We wish to express our sincere appreciation for your feedback on your stay at our hotel. We deeply regret that certain aspects of your stay did not meet your expectations&we are undertaking some improvements to the property area in order to ensure better facilities for our customers. We endeavour to continuously upgrade and improve our services and we appreciate your constructive comments. Kind Regards, General Manager Oak Ray serene Garden Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at Oak Ray with my friends just for one night. Hotel is located up to hill with a beautiful view. Food was very nice and we had perfect service from waiter named Lahiru. It was nice experience and maybe we will come back again! Thanks! Alcoholic team Czech Republic
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from oakrays, General Manager at Oak Ray Serene Garden Hotel
Responded 8 Mar 2020
Dear Guest, Ayubowan! Greetings from Oak Ray Hotels! We are truly happy that every one of our team assisted you in taking away great memories of your visit and thank you for taking the time to express your comments, which is appreciated very much. We will continue to strive and improve our product and services in order to ensure an even better experience in the future. We look forward to welcoming you once again at Oak Ray Serene Garden on your next visit. Thank You For Your Valuable Experience Shared.... Kind Regards General Manager Oak Ray serene Garden Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for 2 nights during the Cycle Sri Lanka Intrepid Tour. The hotel is very welcoming and the staff were very courteous throughout; especially Asela! Just watch out for the monkeys, they love to inspect the rooms if the patio doors are left open!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from oakrays, General Manager at Oak Ray Serene Garden Hotel
Responded 28 Feb 2020
Dear Guest, Ayubowan! Greetings from Oak Ray Hotels! We are truly happy that every one of our team assisted you in taking away great memories of your visit and thank you for taking the time to express your comments, which is appreciated very much. We will continue to strive and improve our product and services in order to ensure an even better experience in the future. We look forward to welcoming you once again at Oak Ray Serene Garden on your next visit. Thank You For Your Valuable Experience Shared.... Kind Regards General Manager Oak Ray serene Garden Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
£37 - £116 (Based on Average Rates for a Standard Room)
LOCATION
Sri LankaCentral ProvinceKandy DistrictKandy
NUMBER OF ROOMS
37
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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