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Hotel Suisse

Traveller (1086)
Room & Suite (339)
Dining (156)

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About

#38 of 118 hotels in Kandy
Location
Cleanliness
Service
Value
Ideally located right beside the historic and picturesque Kandy Lake, the 90 roomed well known colonial styled Hotel Suisse, stands on nearly two and half acres of landscaped garden the only city hotel in Kandy to stand such a significantly massive acreage.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Taxi service
Conference facilities
Banquet room
Spa
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English
1,623Review10Q+A100Room tips

Reviews
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R c wrote a review 7 Mar
2 contributions
Room was not ready for 2 h check in time. No proper room service. Asked for milk and had to wait for an hour. No directions or phone number catalogue in the room. Services are extremely poor. Reception staff are not friendly. Wouldn’t recommend.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t book this place for services.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded yesterday
Dear Guest, I went through your comment and very sorry for the inconvenience caused to you. If I can know your exact reservation dates and the room number to find out what went wrong, it is highly appreciated. My e-mail is kanishka.mallikarachchi@kandyhotels.lk and whatsapp number +94773422729. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nemie H wrote a review 4 Mar
1 contribution
This is unfortunately worst experience in my life so far. Team is very unprofessional and arrogant. Tea cups provided at the room was not cleaned. Hotel is rundown. I booked on line, but misleading information was provided as not enough bedding was provided. Dont recommend this to anyone.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't believe what they advertised on internet. And,not recommend this hotel to anyone.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded yesterday
Dear Guest, I went through your comment and very sorry for the inconvenience caused to you. If I can know your exact reservation dates and the room number to find out what went wrong, it is highly appreciated. My e-mail is kanishka.mallikarachchi@kandyhotels.lk and whatsapp number +94773422729. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heidi wrote a review Feb 2024
14 contributions
+1
Old colonian hotel. No doubt had its days of glory – now it is very worn. But it still has character and atmosphere that makes for a good experience. Just don't expect luxury (our room was a so-called deluxe balcony room, #421). The food was fine, but we found the restaurant staff a little less friendly/service-minded than other places we stayed during our round tour of Sri Lanka. Not exactly unfriendly, just a little perfunctory, perhaps. The room was large but the amenities somewhat lacking – no paper tissues, only two towels, only two hangers in the wardrobe. Not a major problem but not exactly luxury either. Beware of the monkeys! We knew not to leave the room with the window/door to the balcony open, but even with us in the room and the balcony door open, a monkey got in and stole some sugar packets from the dressing table. They also came to the restaurant and took stuff from the tables whenever people's backs were turned. The monkeys are fascinating creatures … still, you don't want them in your room. So just be aware of them.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded yesterday
Dear Guest, Management is highly appreciated your comment. While thanking, we are inviting you to stay with us again. We will make sure to rectify the shortcoming for your next stay. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ADITYA H wrote a review Feb 2024
1 contribution
Rooms are Very Simple. Hotel is old Property. Food is Not good for Indian Guest. Our Room Ac was Not Cooling and Compleint it About 3-4 times but management did not Look into this. Most of the time lift was not working. On 4th Floor Lift was not going only till 3rd Follor lift is Available. Over All its Basic 3* Hotel for Indian Guest.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded 7 Feb 2024
Dear Guest, We have taken your valuable comment to our management’s consideration. We will take necessary actions to not to repeat the same and assure you that your next stay will be delightful and memorable. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sasha k wrote a review Feb 2024
1 contribution
The room was spacious and cool. Staff were attentive and helpful. Slightly further out of town but it’s a good walk and a fairly cheap tuktuk back to the hotel from the city centre. The gardens and pool are lovely too. Would defo recommend to anyone
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded 7 Feb 2024
Dear Guest, Thank you very much for your valuable comment. It’s pleasure to know that you have enjoyed the stay with us. Please visit us again. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lakmal J wrote a review Feb 2024
Maharagama, Sri Lanka10 contributions
I stay with my suiss friend...3 night....Great service...cleaning....excellent...delicious food, quiet place...big room....valid room price...nice staff...hopes come back again...highly recommended suiss hotel...specially thank you restaurant service..& front office & house keeping...
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: In kandy one of the best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded 2 Feb 2024
Dear Guest, Thank you very much for your valuable comment. It’s pleasure to know that you have enjoyed the stay with us. Please visit us again. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shehan W wrote a review Jan 2024
3 contributions
We throughly enjoyed our short stay at Swiss Hotel, Kandy. The main attraction was the hospitality and service offered by the hotel. A special note of appreciation to Mr. Dewasiri Bandara, Duty Manager, Mr.Kanishka Residence Manager and Mr. Ranjan Peris Vice President for going out of their way to make our stay comfortable and enjoyable. The rooms were spacious and well equipped. The hospitality is what overall stands out… Kudos to the management.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded 31 Jan 2024
Dear Mr.Shehan, Thank you very much for your valuable comment. It’s pleasure to know that you have enjoyed the stay with us. Please visit us again. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travel with 3 kids wrote a review Jan 2024
Canberra52 contributions41 helpful votes
We enjoyed two nights at this historic hotel. It’s worth a visit for the grand colonial spaces - some of which retain their former glory and some of which need repairs. Quirky staff: one cleaner fell asleep in a guest room; one waxed the wooden floors with a polishing machine virtually nonstop until 10pm. The large hotel seemed almost empty, which is a shame, because our group found it to be a much better experience of former colonial grandeur than the Hill Club in Nuwara Ella. Lovely setting and the giant pool is great.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded 11 Jan 2024
Dear Guest, We have taken your valuable comment to our management’s consideration. We will take necessary actions to not to repeat the same and assure you that your next stay will be delightful and memorable. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nathalie A wrote a review Dec 2023
1 contribution1 helpful vote
+1
Awful experience. very dirty rooms, bathrooms, staff did not understand or wantto clean again when we asked.Missing towels 20 minutes wait to have new ones. Dirty sink/ fridge, dust on lamps. Dirty chairs with huge stains. A shame since the hotel have a huge potential. In the corridor 3rd floor, alcohol bottles and laundry dustbin stayed during our 3 days in open area....like an abonned / ghost hotel. At the reception, they did not care that we were very unsatisfied. Not recommended for anyone seeking cleanliness and comfort. Others clients were complaining at reception for similar problems...
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don't stay in this hotel ! Dirty and no staff understandings
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Mohammad S wrote a review Dec 2023
1 contribution
Everything tasted very bad in the restaurant and I ordered steak and it was incredibly bad. I advised you to not tray a food hotel , I don’t stay at the hotel but I have tried the main restaurant unfortunately .
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kanishka Mallikarachchi, General Manager at Hotel Suisse
Responded 11 Jan 2024
Dear Gust, I have personally advice Chef regarding your comment and we have taken measures to not to repeat the same again. Sorry for the inconvenience caused. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£47 - £80 (Based on Average Rates for a Standard Room)
LOCATION
Sri LankaCentral ProvinceKandy DistrictKandy
NUMBER OF ROOMS
90
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL SUISSE - Updated 2024 Reviews (Kandy, Sri Lanka)

Frequently Asked Questions about Hotel Suisse
Which popular attractions are close to Hotel Suisse?
Nearby attractions include Kandy Garrison Cemetery (0.3 miles), Kandyan Art Association (0.2 miles), and Pothgul Viharaya (0.2 miles).
What are some of the property amenities at Hotel Suisse?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Suisse?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Suisse?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Suisse?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Suisse?
Conveniently located restaurants include Vito Wood Fired Pizza, Hideout Lounge, and Sharon Inn.
Are there opportunities to exercise at Hotel Suisse?
Yes, guests have access to a pool during their stay.
Is Hotel Suisse located near the city centre?
Yes, it is 0.5 miles away from the centre of Kandy.
Are any cleaning services offered at Hotel Suisse?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Suisse offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hotel Suisse?
Many travellers enjoy visiting Temple of the Sacred Tooth Relic (0.7 miles), Royal Assembly Hall (0.4 miles), and Diyatilaka Mandapa (0.7 miles).