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Hotel Topaz

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Hotel Topaz
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657 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Kuala Lumpur, Malaysia
Reviewed 12 September 2015

The hotel is on the hilltop. When you look at the hotel, it looks quite outdated. But the rooms are renovated (within the last 2 years). The view at the top was amazing. The food is also good. I would recommend this hotel.

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Helpful?
1Thank simonandtheworld
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for posting review on trip advisor about your experience at Hotel Topaz. We are thrilled to learn that your enjoyed your stay and that we succeeded to make your stay a truly memorable one. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and...

Kandy, Sri Lanka
Reviewed 11 September 2015

Topaz i located on a hill top in Kandy with a beautiful panaamic scenery around you. Thei hotel ha a good ambiance, friendly staff and a nice place to stay. The drive to the hotel is a bit of a steep climb form the heart of the town but not too far. There is enough parking space and a nice...

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Helpful?
Thank SarathSal
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for taking the time to review on trip advisor. We very much appreciate your positive comments regarding your stay at Hotel Topaz. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward...

Hong Kong, China
Reviewed 10 September 2015

The hotel is nice. The lobby manager is helpful. Someone may like its location which is far away from the city centre. It is quiet and isolated. Don't expect you can walk to the hotel from city centre. "Tuk tuk" is sensible way to travel to-and-from city and hotel. However, the hotel only provides two free shuttle to city at...

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Helpful?
Thank Alan C
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for taking the time to write your kind review following your recent holiday at Hotel Topaz. We are thrilled to learn that you enjoyed your time and we truly appreciate your valuable comments in particular that related to the helpfulness of the staff. The comments on areas that you note for improvement will be reviewed as...

Stow-on-the-Wold, United Kingdom
Reviewed 8 September 2015

We had a family room in the Topaz, which is a fabulous hotel situated right on top of a hill over Kandy. The room was large and very comfortable, with quite contemporary furnishing and a big flat screen TV. The only issue was with the plumbing, the bathroom smelt of drains and the shower overflowed, but the hotel got onto...

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Helpful?
Thank Chris L
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, We are very delighted to read that you have enjoyed your stay at Hotel Topaz. We appreciated your comments very much. Customer care is among st our highest priorities and it is always gratifying to receive such praise. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Reviewed 8 September 2015 via mobile

Hotel is situated high up above Kandy. We had a great view from our room on the top floor facing Kandy, and it was a very nice, modern room. The restaurant was a bit drab, the evening buffet food wasn't inspiring and unfortunately the restaurant doesn't make the most of its location or views in the evening and has no...

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Helpful?
Thank mduffy06
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for taking the time to write your kind review following your recent holiday at Hotel Topaz. We are thrilled to learn that you enjoyed your time and we truly appreciate your valuable comments in particular that related to the helpfulness of the staff. The comments on areas that you note for improvement will be reviewed as...

Reviewed 2 September 2015 via mobile

We stayed at this hotel during the Kandy perahara on the nights of the largest parade. Our tickets we had organsied for the event fell through and the staff were helpful in getting me seats at the last minute. The room was modern and clean, great views and decor is tastefully done. As per other comments the lobby is stuck...

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Helpful?
Thank Lara J
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, We are very delighted to read that you have enjoyed your stay at Hotel Topaz. We appreciated your comments very much. Customer care is among st our highest priorities and it is always gratifying to receive such praise. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to...

united kingdom
Reviewed 31 August 2015

This was a one night stop hotel that I could have stayed in much longer The hotel is set high in the hills with wonderful views over Kandy The whole hotel is a beautiful modern design spacious rooms a large clean bathrooms The bar and restaurant were very good with great views out The staff were very good and polite...

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Helpful?
Thank familyunitedkingdom
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for taking the time to review on trip advisor. We very much appreciate your positive comments regarding your stay at Hotel Topaz. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward...

Kosice, Slovakia
Reviewed 16 August 2015

I only made a quick overnight stay at this place and I was sorry I had no chance to stay longer to experience it better. From the very firt moment upon the arrival till the end the hotel gave a very good impression. Everything was very well kept and maintained, premises spotlessly clean. The room was very spacious with a...

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Helpful?
Thank Silvia R
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for the descriptive review of your comfortable stay at Hotel Topaz Kandy. We are delighted that you had a total indulgence of our facilities and liked our property. Your positive feedback of the hotel and its conveniences will assist other travelers to find the right place to accommodate in Kandy. We appreciate very much your kind...

Klaipeda, Lithuania
Reviewed 14 August 2015 via mobile

Stayed 1 night only, because another day we go to other hotel near horton plains. We were in may 2015. I like the view from this hotel. It is fantastic. From our room was also great view.. Mountains and palms.. The breakfast and buffet meal was very good, i liked. Nice and clean rooms. Staff good and friendly.

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Helpful?
Thank Sandra K
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for your time in reviewing us. We are glad that you had a comfortable stay at Hotel Topaz during your honeymoon enjoying a serene atmosphere and a wide selection from the breakfast buffet. Having indulged in our excellent hospitality, we do hope your next stay in Kandy would be spent at our hotel. Thank you for...

Canberra, Australia
Reviewed 10 August 2015

Nice views from rooms with large windows and from restaurant. Few issues with the room with leaking bidet and bathroom door did not close properly. However staff attended with in an hour and fixed the door. Shower mixer was very hard to adjust with either too hot or too cold water flowing despite being Grohe. Food was very basic for...

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Helpful?
Thank Rasika A
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, We are happy to note that you experienced some memorable moments in your stay with us, enjoying the scenic view of the city & mountains. However, we regret the inconvenience caused due to the water leakage & other minor issues those were rectified by Engineering associates who are available 24-hours for any maintenance issues that crop up daily....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Topaz was built in 1976 and fashioned after a much loved gem stone found in Sri Lanka. Considering its situation in the hill capital of Kandy, the last royal stronghold in the country, Hotel Topaz is considered the jewel in the crown of Kandy.Nestled amidst lush tropical greenery, surrounded by the distinctive Knuckles Mountain range and Bible Rock, enveloped in the cool winds blowing through the mountains, Hotel Topaz offers something for everyone.The short distance away from the city centre itself, lends the hotel and its guests maximum accessibility no matter what the choice of activity is. However Hotel Topaz offers guests a tranquil setting and the option of exploring the city’s rich heritage in style and comfort.The warm and personal service serves to truly bring out the widely famed Sri Lankan hospitality. Guests at Hotel Topaz are made to feel at home, and explore the surrounding gardens or have a cocktail or high-tea on our famous rooftop terrace with its 360 degree view of the city and its hills. ... more   less 

Additional Information about Hotel Topaz

Address: Anniewatte, Kandy 20000, Sri Lanka
Region: Sri Lanka > Central Province > Kandy
Price Range: £67 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Topaz 3*
Number of rooms: 73
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Topaz staff and other travellers.
5 questions
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Questions? Get answers from Hotel Topaz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great views, friendly staff & value for money”
 of 5 bubbles 461asankas, 26 Feb 2017 | Read review
“Rooms towards the swimming pools are great...”
 of 5 bubbles nadhiyafazal, 16 Feb 2017 | Read review
“4th floor rooms had a great view. (Although lift only goes to 3rd floor).”
 of 5 bubbles keithSurrey, 7 Feb 2017 | Read review
“Top floors face the weather, but amazing views over Kandy”
 of 5 bubbles HampshireChristiaan-, 2 Feb 2017 | Read review
“Don't get a basement room!”
 of 5 bubbles RobynQ26, 2 Feb 2017 | Read review
5 of 5