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Cinnamon Citadel Kandy

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#9 of 66 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,286 Reviews from our TripAdvisor Community

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Showing 1,816: English reviews
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Denmark
Reviewed 5 days ago NEW

We arrived late in the evening and left after breakfast, but we would for sure have loved to stay longer to really take in the scenery. Rooms are spacious with a fabulous view. The hotel is rather large so you might risk walking a bit to find your room. We had dinner in the restaurant, which is a buffet. It...

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Helpful?
Thank DR1910
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concerns and it would be looked into. Once again we would like to thank you for choosing Cinnamon Citadel...

Tring
Reviewed 1 week ago NEW

Disappointed with this hotel as I was expecting better after reading the reviews. They appear to have lots of coach parties on one night stays here which seems to affect the way many of the staff behave. The restaurant staff are off hand to the point of being sullen, even when there aren't many people around. Some of the staff...

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Helpful?
Thank oap2013
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your feedback on Tripadvisor . We thank you for your detailed feedback, we do regret that there were certain aspects of your stay with us which did not have a positive impact on your holiday experience. All aspects highlighted by you have been taken note of and looked into.We...

Margate, United Kingdom
Reviewed 1 week ago

Only stayed here for one night so can't say a lot, food is good, nice pool and staff looked after us well, rooms nice and clean and there is lots to do in and around Kandy will have to go sack to enjoy the hotel

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Helpful?
Thank Richard T
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us and we are delighted to know your stay was a great one that highlights the fact that you enjoyed all our facilities and services . We thank you again for staying with us and would be thankful to have the opportunity to serve you again in...

Reviewed 1 week ago

We spent 2 nights in this hotel as part of a tour. It is a beautiful hotel with good rooms, excellent food and a great pool area. There are lovely gardens and it is right on the river. I was worried about getting bitten, as I am prone to bites, but I had no trouble at all. The spacious rooms...

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Helpful?
1Thank Lesley W
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for taking the time to share your experience on Tripadvisor. I am happy to know that we were able to meet your expectations during your visit. Thank you for positively highlighting our excellent service and the culinary experience. Thank you once again for taking the time to review our hotel, and most importantly, for choosing Cinnamon...

Chicago, Illinois
Reviewed 1 week ago

This is a super luxury property, excellent rooms facing the Kandy river. You can spot a lot of birds throughout the day. Its a perfect place to just standby and relax and enjoy pristine views or perhaps take a boat ride on Kandy river Breakfast is absolutely amazing, a very large spread and variety of dishes.

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Helpful?
Thank SoumyaKuber
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , I am pleased read that you had such a wonderful time with us. We certainly try to make sure our guests have the time of their life and I’m happy to learn we succeeded. Thank you for your kind words and I would share your comments with our team members who helped make your visit a memorable...

Reading, United Kingdom
Reviewed 1 week ago via mobile

We enjoyed our two night stay here. Room was good with a nice balcony. The pool area was very nice overlooking the river -quiet and peaceful away from the hustle and bustle of Kandy. The food in the buffet restaurant was good - one of the better buffet offerings we came across on our travels. It was a short inexpensive...

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Helpful?
Thank Crisp172
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you very much for your complimenting review on Tripadvisor following your stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back. Wish you a pleasant day .

Amble, United Kingdom
Reviewed 1 week ago via mobile

This is a Beautiful, tasteful hotel, everything you could wish for in a luxury hotel. Our room was spacious enough, large comfy king size bed together with a modern, spotlessly clean bathroom and an exceptional gorgeous views of a forest and the river. The hotel pool area and public areas throughout the hotel are also top notch. The buffet provided...

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1Thank VikingRaider_10
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your comments on Tripadvisor. It is such a pleasure to know that your experience has been simply amazing. Naturally, we are delighted that you appreciated our team’s heartfelt hospitality, even more so knowing that we lived up to high expectations. Once again we thank you for your feedback and look forward to your next...

London, United Kingdom
Reviewed 1 week ago

The hotel is lovely and the service really nice. We were here for NYE and the gala dinner was lovely. What lets it down is the rooms - which have seen much better days and are miles away from anything!!

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Helpful?
Thank Victoria1513
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your comments on TripAdvisor. We are glad to know that you enjoyed your overall stay.It was indeed a pleasure to have you with us. We have taken note of your concerns and it would be looked into. Once again we would like to thank you for choosing Cinnamon Citadel...

Reviewed 1 week ago via mobile

Last night in Sri Lanka before we moved on to the maldives very nice entrance to hotel with open plan bar area and pool by the side of a river. Nice buffet style selection for dinner nice comfy bed and slept well considering the heat and again if your a Brit wanting full English in the morning I don't think...

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Helpful?
Thank Thomas B
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest , Thank you for taking the time to share your comments on your recent stay with us . We are happy to note that you had a comfortable and a relaxing stay in our resort and enjoyed all the facilities we had on offer.We also have taken notes of your concerns for our betterment . We look forward...

Reviewed 1 week ago via mobile

We were looking for an upscale hotel for our stay in Kandy and chose Cinnamon Citadel. Unfortunately, we were disappointed at almost every turn starting upon arrival. The good part is that the lobby is beautiful and open to the river. Apart from that, it was downhill from there. We arrived to check-in and were politely asked to take a...

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Helpful?
2Thank K B
Murfad S, Resident Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: £86 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Luxury Hotel in Kandy
#4 Romantic Hotel in Kandy
#4 Family Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were down! on level 3 which seemed odd but the balcony overlooked the river and it was very quiet.”
 of 5 bubbles tageen1, 19 Feb 2017 | Read review
“all the rooms look out over the river but if on ground floor you can walk from you patio to the edge of the river”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“make sure the get the correct price and the correct bed.”
 of 5 bubbles kasunip2017, 17 Feb 2017 | Read review
“Try getting a room overlooking the courtyard.”
 of 5 bubbles divy03, 14 Feb 2017 | Read review
“River view is good but not all river view rooms have great river views!”
  • River room view
 of 5 bubbles ianEdinburgh, 8 Feb 2017 | Read review
5 of 5