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Cinnamon Citadel Kandy

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#10 of 63 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,224 Reviews from our TripAdvisor Community

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Showing 1,769: English reviews
Delhi, Delhi, India
Reviewed 2 days ago NEW

Great hotel with a fantastic view in Kandy..dont even think twice,,was very well greeted by Angela who is sweet and prompt in her services thanks...also nissika at the resturant is simply amazing the way he asks you and your choices..took car of my children 5 & 8 yrs old..keep up the good work nissika.. Food spread was simply wow..for sweet...

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Helpful?
Thank Hurrshk
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and...

Broadstairs, United Kingdom
Reviewed 3 days ago NEW

The setting is fab but the hotel needs to be brought into the 21st century. The rooms are clean and tidy and well fitted for 1985. This is supposed to be an upmarket hotel and really isn't at the present

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Helpful?
Thank pat c
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Your comments taken on board very positively. Thank you nonce again look forward to see you again. If you’re traveling to our area gain soon, don’t hesitate to call us.

Reviewed 3 days ago NEW

We have never ever been so badly treated. We had booked a room for four persons and we have done that nearly a year in advance. When we arrived they gave us a small room with only three beds. The room was so small and the standard was very low. The day after we got the room we have booked,...

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Helpful?
Thank Harriet T
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

Reviewed 4 days ago NEWvia mobile

So far our trip has been great with sigiriya region and elephant safari .Unfortunately kandy hasn't lived up to much .Unless someone can tell you the back street secret places to see or eat you are at mercy of tourist tour group commission grabbing visits to spice or Gem Markets where you are funneled into being sold heaps.The cinnamon citadel...

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Helpful?
Thank Simon W
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

Woodbridge, United Kingdom
Reviewed 4 days ago NEW

We had a lovely view from our bedroom. The food was delicious and varied. The pool was beautiful and quiet. I wish we could have stayed longer. The service was perfect. You can get bitten by the river so bring mosi repellent although our delightful waiter told us that coconut oil is the best repellent and gave us some -...

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Helpful?
Thank Cindy186387
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and web pages for promos that you might be interested in. Looking forward to seeing you again soon

Reviewed 4 days ago NEWvia mobile

Had great time at the citadel Kandy, the surroundings, and specially the vast veriety of delecios cuisine.. Friendly staff to guide you and assist you always, with good rooms and services. A place you will want to visit again....

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Helpful?
1Thank Jeffrey P
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

Reviewed 5 days ago NEW

My wife and I visited Sri Lanka for the first time the week of Christmas. During the 7 nights we were in the country, we stayed in 4 Cinnamon Hotel properties. Two of the properties we really liked: Cinnamon Lodge (Sigiriya) and Cinnamon Wild (Yala). The entire experience in both properties was wonderful. We also stayed at Cinnamon Citadel and...

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Helpful?
Thank James B
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Your concerns are noted very positively on board. Corrective steps will be taken in due course to rectify these issues. While thanking you for staying with us, we certainly hope to welcome...

Singapore, Singapore
Reviewed 1 week ago via mobile

The hotel has a beautiful setting on the river, providing a great view from the outdoor veranda of the restaurant, particularly at breakfast time. Overall though, I found the hotel a rather busy, soulless place with staff who had a somewhat indifferent attitude that contrasted sharply with the very friendly service we received elsewhere. The rooms were of a decent...

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Helpful?
Thank j0nsykes20
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

Torquay, Australia
Reviewed 1 week ago

Stayed two nights in this lovely hotel and wished we had booked longer. Perfect location on the river. Very good breakfast, staff could not have been more helpful or friendly. Very professionally managed and staffed. Good wifi for change. Could not recommend more highly.

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Helpful?
Thank beachcomber1363
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service in the industry and...

Maldon, United Kingdom
Reviewed 1 week ago

Although, we only stayed two nights as part of a three location holiday, in hindsight we all wished we could have stayed longer. We have no negatives to say about the accommodation, service, food, staff or location and the cost to eat and drink at the hotel is exceptionally competitive. The hour long river trip organised by the hotel was...

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Helpful?
1Thank RogerLong
FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy specially our location. . We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide you and all our guests with the highest standard of service...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: £81 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Priceline and Agoda so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Romantic Hotel in Kandy
#4 Family Hotel in Kandy
#5 Luxury Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a river view if you must stay here”
 of 5 bubbles 364patc, 15 Jan 2017 | Read review
“Room facing the river.”
 of 5 bubbles RajanIndia, 6 Jan 2017 | Read review
“Comfortable rooms with river views..... quite a treat.”
 of 5 bubbles OLMODILE, 6 Jan 2017 | Read review
“best views”
 of 5 bubbles NireshaU, 5 Jan 2017 | Read review
“For the price, I would probably not return to this hotel.”
 of 5 bubbles 586ricardos, 3 Jan 2017 | Read review
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