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Cinnamon Citadel Kandy

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Traveller (1912)
Room & Suite (523)
Pool & Beach (334)
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Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,750)
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2,192 results
Traveller rating
906
903
267
69
47
Traveller type
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LanguageEnglish
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Travelers talk about these amenities: Free Wifi, Restaurant, Room Service, Concierge, Air Conditioning
906
903
267
69
47
Show reviews that mention
All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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1 - 5 of 2,192 reviews
Reviewed today

I made a call to the reservation through Shashika to make the booking as it was our anniversary and i requested for an upgraded room which were confirmed by shashika, she was wonderful. after coming all the way from negombo, we were anxiously looking for...More

Thank MENUKA F
Reviewed 2 days ago via mobile

We had a 3 night stay at the citadel. The hotel is spotless and our room was huge. We stayed in the main building but even if you were to stay in the other building it was not far to walk. The staff here were...More

Thank angelacullen
Response from Murfad S, Manager at Cinnamon Citadel KandyResponded yesterday

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor. I would like to extend my sincerest gratitude for taking the time and effort to mention the factors that made your stay very special. I am very much humbled by your...More

Reviewed 6 days ago via mobile

Had a two night stay night stay at cinnamon citadel, lovely hotel in beautiful surroundings. Bedroom requires some tender loving care due to being a little dated. Staff excellent especially Ranil who worked in Cafe C the al a carte restaurant by the pool. Food...More

Thank Marc P
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 6 days ago

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. It’s a pleasure to note your satisfaction with your experience at our hotel. We appreciate your kind words of praise on our facilities & service. Further we appreciate that you...More

Reviewed 6 days ago

The rooms were spacious but were on ground floor with no elevator service. We had to walk 2 stories up to reach the reception and dining area. If climbing stairs is an issue, insist on having at least the first floor. The dining area was...More

1  Thank Joe S
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 6 days ago

Dear Guest, Thank you very much for staying with us and for taking the time to share your experience on TripAdvisor. I truly appreciate you taking your time to write us this review. We are happy to know that you were satisfied with your overall...More

Reviewed 1 week ago via mobile

Situated on the bank of Mahaweli River, the location got its own charm. The hotel is designed based on Traditional Kandyan influence yet got a modern interfere. Loved the pool. The pathway to rooms seems to be but haunted looking and gloomy. The rooms comes...More

Thank piyumi91
Response from Charith G, Front Office Manager at Cinnamon Citadel KandyResponded 1 week ago

Dear Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us and we greatly appreciate your comments about the view the location that is surrounded by natural habitat & We are delighted to...More

View more reviews
Best Value Properties in Kandy, Sri Lanka
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$77 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1912)
Room & Suite (523)
Pool & Beach (334)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"I think, Ground Floor rooms better than upper floor"
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"no lift service for ground floor rooms."
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"The suites are in a separate wing..."
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"The top floor gives good views."
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