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Cinnamon Citadel Kandy

Booking.comUS$123*
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#5 of 52 Hotels in Kandy
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Cinnamon Citadel Kandy
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2,341 Reviews from our TripAdvisor Community

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Showing 1,859: English reviews
Sri Lanka
Reviewed 1 October 2015

I don't now if it's because I have stayed at a number of Cinnamon properties but except for the decor and the architecture of the hotel, which I found stood well with its name, the place was pretty average. But, no doubt, I had a good and relaxed stay there. Most of all, getting to have a bathtub in the...

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Helpful?
Thank spsara85
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for the sentiments expressed in your four star review about Cinnamon Citadel Kandy. It is always heartening to learn that our valued guests have had a memorable stay with us. We are happy that you enjoyed your meals at our main Restaurant. Your positive comments regarding sustainability is encouraging. We thank you for your patronage of...

Reviewed 30 September 2015 via mobile

A lovely place to stop over for a night. But very expensive and wouldn't recommend any longer than that!!! Needs a bigger pool and with the river next to your balcony expect a lot of mosquitos. The rooms were lovely though apart from the single beds. Not what a newly married couple are after

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Helpful?
Thank Lee K
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

Israel
Reviewed 29 September 2015

one of the best I have the chance to be in while traveling in Sri Lanka , Clean rooms and nicely decorated , great view from balcony to the river + jungle . Nice swimming pool + very rich breakfast , the only down side is the location which is far from Kandy center , but other than that this...

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Helpful?
Thank Shadi B
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We are delighted with your four review following your recent stay at Cinnamon citadel Kandy. We are delighted you have enjoyed our facilities, and the warm and friendly service of our staff. This is what we at Cinnamon citadel Kandy strive for, complete guest satisfaction. Thank you for your patronage and we do hope we will see you...

Fareham, United Kingdom
Reviewed 29 September 2015 via mobile

The Cinnamon Citadel is located off a twisty back road, in a quiet area of Kandy’s suburbs. We only stayed here for one night in August, as part of our tour with Aitken Spence Travels (our guide was Nalim, who was superb, and I highly recommended AST). The hotel itself is very pleasant, with a nice atmosphere and décor –...

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1Thank Matthew W
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for staying at Cinnamon Citadel kandy and for your very descriptive and detailed review on Trip Advisor giving a brief introduction of each areas of the hotel and its services. We, at Cinnamon Hotels, always take constant effort to create a relaxing environment and offer efficient, warm and personalized service to our guests. My team and...

Istanbul, Turkey
Reviewed 27 September 2015

One of the best options in Kandy with an exceptional mountain/forest view, an open serene lobby bar overseeing the pool, and a very brilliant chef in Café C. We were utterly impressed with Chef Padmasiri’s performance in blending continental dishes with Indian and Sri Lankan spices, also the presentation was great. I would recommend to dine in Café C or...

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Thank gizemindia
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, I take this opportunity to say “Thank You” for an excellent review. We are pleased to hear that, we lived up to your anticipated expectations and you walked away with pleasurable memories of your holiday in Kandy. Whilst simply accepting your compliments, we would like to thank you for the constructive feedback about our associate Padmasiri. We will...

India
Reviewed 27 September 2015

Beautiful place to stay, with an exceptional chef Mr Padmasiri of Café C, preparing delightful dishes with a perfect balance of continental and Indian flavours.The view of the balcony and the lounge makes you feel being in paradise with the lake and the jungle.

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Helpful?
Thank r0bert51
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Tel Aviv, Israel
Reviewed 25 September 2015 via mobile

Even stayed just one night, it is a great place to stay. The staff welcome you with great kindness and will do utmost to satisfy you. We are traveling with you two children (11&9) and at the beginning they gave us 2 rooms , one next to the other. After explain them that we want rooms with connected door, they...

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Helpful?
Thank erez b
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Cheers for taking your valuable time to complete the great review on TripAdvisor, We were pleased to read that you were contented with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for choosing us for your stay in Kandy. Thank you once again for complementing on our buffet...

Surrey, United Kingdom
Reviewed 25 September 2015

my husband and I are on a tour of Sri Lanka and this was the second of the hotels we stayed in. we wanted to see Kandy and the tea plantations but didn't want to be staying amongst the hustle and bustle of Kandy itself. The hotel is about 20 minutes away by car and to reach it you have...

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Helpful?
1Thank Liz R
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Let me say “Thank You” for your detail review, We were enchanted to read your review and very pleased to receive that your experience with us was an extraordinary one. Guest reviews of this nature will definitely inspire & help the team to accomplish higher standards, which will in turn boost the guest experience. Once again we thank...

Cusco, Peru
Reviewed 24 September 2015

In a beautiful location this hotel is a delight to enter. The entrance and foyer walls are covered in hand loomed black and white textiles - so elegant. The floors of the entrance foyer and bar areas had red/orange rugs, also looked hand loomed. Tropical magic. Then the huge pool outside! The hotel is located above a river which many...

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Helpful?
Thank EliSky2014
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Let me say a big “Thank You” for your review, We were delighted to read your review and very pleased to hear that your experience with us was an good one. Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to cinnamon citadel Kandy in the...

Reviewed 24 September 2015 via mobile

Great hotel. The room was big, with wonderful view of the river. Good air conditioning. Very peaceful. Great breakfast, very friendly service. Great live relaxing music at night. In general it was better than expected. Highly recommended.

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Thank Myriam-Arroyave

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: £57 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
13 questions
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are overlooking the pool area and river beyond.”
HeartsHerts, 27 Apr 2017 | Read review
“any room -its a peaceful place.”
care17j, 27 Apr 2017 | Read review
“Garden Villa Rooms”
Sahilbanga, 26 Apr 2017 | Read review
“Book on the Hotel website for best rates”
Sharm77, 12 Apr 2017 | Read review
“Rooms overlooking the river for the view.”
Serrif1, 11 Apr 2017 | Read review
5 of 5
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US$123* /night
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Prices are for 1 room, 2 adults
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