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Cinnamon Citadel Kandy

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Traveller (1931)
Room & Suite (523)
Pool & Beach (334)
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Overview
  • Excellent40%
  • Very good44%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,773)
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47
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All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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921 - 925 of 2,213 reviews
Reviewed 8 October 2015 via mobile

I must admit I didn't expect the quality of hotels we stayed at on Sri Lanka but this was the best. Beautiful view of forest and river from our balcony. Well designed hotel with beautiful room and bathroom. Everything supplied, tea making facilities, mossy burner....More

Thank Gallavanteuse
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded 13 October 2015

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 5 October 2015

Nice hotel. Tasty food. Excellent view on the river. I do not like that some of the floors are not reacheable using elevator. It's costy a little bit. It's rated a 5-star hotel in booking.com but definelty not. I give it 4.5 max.More

1  Thank Salman_Khtr
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded 7 October 2015

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 5 October 2015

we only had a one night stay so waiting for almost two hours for our room to be ready wasn't a pleasant start to our stay However the hotel is beautiful with excellent facilities and a nice swimming pool food on the bar is quite...More

Thank 854rif
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded 7 October 2015

Dear Guest. Thank you for your review. Sorry to note that you did not find the check in process not up to the standard. We have taken your comments positively. Rest assured that your feedback is taken very seriously for immediate improvement. We hope that...More

Reviewed 3 October 2015

Yes, I stole that title from another reviewer, but it is so apt. Whilst our rooms were a little tired (it had rained so hard the water had come through the door and the floor tiles were worn) this was not a problem. The dining...More

Thank Esther A
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded 7 October 2015

Dear Guest I would like to thank you for the wonderful review posted on Trip Advisor following your recent stay at Cinnamon citadel Kandy. It was great privilege to serve you and most of all to know that we have been successful in giving you...More

Reviewed 2 October 2015

I recently spent 1 night at this hotel while traveling through Kandy. The hotel is a bit out of the city but that is a good thing, it's more secluded and in a quieter area. (Kandy is very touristy and very busy.) The hotel is...More

Thank SunSeekerMA
Response from FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel KandyResponded 3 October 2015

Dear Guest, Thank you for taking your valuable time to complete the review on TripAdvisor, We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting...More

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Most Booked Properties in Kandy, Sri Lanka
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$75 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$75 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1931)
Room & Suite (523)
Pool & Beach (334)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"Upper Levels are very nice, and unless you like walking, stay close to the main reception areas"
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"deluxe river rooms for views, size and brilliant bathroom"
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"I think, Ground Floor rooms better than upper floor"
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"no lift service for ground floor rooms."
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