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Marriott Shoals Hotel & Spa

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Marriott Shoals Hotel & Spa
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514 Reviews from our TripAdvisor Community

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Showing 510: English reviews
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Bowling Green KY
Reviewed 4 days ago NEW

We had very good experience with check in and room was very nice. However there was some type meeting going on that made it loud and crowded in lobby area. Table set up right next to elevators so we could not get past. Also we ate at the restaurant and bar. Food was good but menu was very limited and...

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Helpful?
Thank Faye S
Nashville Tn.
Reviewed 6 days ago NEWvia mobile

Booked 2 rooms...both with King beds....Upon arrival was informed rooms were not ready...we killed about an hour as directed and this time one was ready but not other...had to wait on them to get a room with a king bed ready... so we went ahead and took the one room that was ready and decided to wait on the other...

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Helpful?
Thank dennis h
Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you for choosing the Marriott Shoals and for taking the time to provide us this feedback. We deeply apologize for the issues that you experienced and for the inconvenience that they caused you. I would love the opportunity to get more information from you so that I can take steps from preventing them from occurring again. Please feel free...

Franklin, Tennessee
Reviewed 1 week ago

Stayed 3 nights on the concierge level(6th floor) with access to the concierge lounge. The room had a balcony with a view of the pool and the river. The lounge has a hot breakfast, hot food in the evenings, newspapers ,tv, snacks, soft drinks available 24 hours and an honor bar. This hotel is a typical Marriott providing excellent customer...

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Thank Joe H
Tellico Plains, Tennessee
Reviewed 1 week ago via mobile

The beds and pillows are the best I've slept on at any hotel, motel, cabin, etc. The Swamper grille is good with the breakfast buffet having some awesome seasoned potatoes. The dessert to order is the banana foster. It's a decent portion but the chocolate torte and vanilla cheesecake are only a small mound each. There is an indoor pool,...

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Thank tnguitarguy6
Memphis, Tennessee
Reviewed 3 weeks ago via mobile

This is a perfect getaway for a few days spot! The hotel grounds are lovely and the spa is nice! We loved the restaurant with the 360 view BUT the big WOW was the incredible friendliness and service of the staff at this hotel! On the bar listening to music or in the spa or around the pool- the customer...

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1Thank 561sally
Bloomington, Minnesota
Reviewed 4 weeks ago

I stayed at this hotel for 2 days and LOVED it! It was absolutely fantastic, meticulously kept and extremely nice hotel! The staff from the doorman to the check in agent, and the staff in Swampers are just amazing. I had breakfast and dinner inside the hotel and both times the staff assisting me were wonderful! The guys at Swampers...

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Thank jmelissaprentice
Lee's Summit, Missouri
Reviewed 18 January 2017 via mobile

A very nice hotel for the money. Great for the family. Two hot tubs and two pools. Pools and tubs inside and outside. Great for the kids anytime of the year. The outdoor pool is large and has a small water slide for the kiddos. Restaurant and bar have excellent food. I travel there on business and will stay there...

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Thank Jestep333
Mayfield Heights, Ohio
Reviewed 17 January 2017

Two of my high school girlfriends along with our husbands visited over a long weekend. We had a ball in Swampers every night listening to live music. We came from Ohio where temperatures were freezing. It was high 60s and even 70 s one of the days. The outdoor pool was open! We swam in the indoor pool and relaxed...

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Thank Marches1
Reviewed 8 January 2017 via mobile

I visit the Shoals Marriott and spa every few months . Over the last five years and will continue to visit for convenience of the spa at the property. The bed is comfortable. The rooms are showing some wear and tear but overall clean. Any problem I have ever had has been attended to by housekeeping in a timely manner....

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Helpful?
Thank Elise C
Shoals_GM, General Manager at Marriott Shoals Hotel & Spa, responded to this review

Thank you so much for choosing the Marriott Shoals and for taking the time to provide us this feedback. We take great pride in our service and strive to make every guest experience perfect. We will certainly share your feedback with our staff. Thank you again and we hope to have back as our guest again very soon.

Reviewed 6 January 2017

This hotel deserves 5 stars on all accounts!! We experienced great service and absolutely love the atmosphere!! If your looking for a place for quick weekend getaway, this is it. We love the live music every weekend.

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1Thank HeathnApril H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The sophistication and charm of this unique Florence hotel will be matched only by the natural beauty of its resort-style setting: * Located in the state’s northwest corner in Florence, Alabama * Nestled along the award-winning Robert Trent Jones Golf Trail * Set in the heart of the Tennessee River Valley, one hour from Huntsville * Less than two hours from Birmingham, Nashville, and Memphis ... more   less 

Additional Information about Marriott Shoals Hotel & Spa

Address: 800 Cox Creek Parkway South, 10 Hightower Place, Florence, AL 36530
Region: United States > Alabama > Florence
Price Range: £115 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott Shoals Hotel & Spa 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Marriott Shoals Hotel And Spa
Marriott Shoals Hotel Florence
Marriott Florence
Florence Marriott
Hotel Style:
#1 Business Hotel in Florence
#2 Romantic Hotel in Florence
#3 Family Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Shoals Hotel & Spa staff and other travellers.
6 questions
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Questions? Get answers from Marriott Shoals Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor on the back side for the best view”
 of 5 bubbles 371joeh, 16 Feb 2017 | Read review
“Ask for a lake view”
 of 5 bubbles jmelissaprentice, 27 Jan 2017 | Read review
“Balcony room overlooking the pool. Pool has slide for kids/adults not a water park”
 of 5 bubbles Marches1, 17 Jan 2017 | Read review
“Holiday decor was really beautiful!”
 of 5 bubbles MississippiMum, 2 Jan 2017 | Read review
“Expectations were higher.”
 of 5 bubbles JulieP157, 10 Dec 2016 | Read review
5 of 5