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SureStay Hotel by Best Western Montgomery

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Traveller (33)
Room & Suite (24)
Dining (3)
Ratings and reviews
  • Excellent21%
  • Very good27%
  • Average22%
  • Poor15%
  • Terrible15%
1 week ago
“Never Again”
4 weeks ago
“Worst Western - Avoid”
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
2 Star Hotel
Every room at the SureStay℠ Hotel Montgomery near Downtown, Alabama Shakespeare Festival and the Montgomery Zoo is a simply stylish sanctuary designed for a happy nights sleep. Enjoy a relaxing day of shopping at The Shoppes at EastChase where we have some of the finest southern...
Offers from SureStay Hotel by Best Western Montgomery
Special Offer: BOOK DIRECT & SAVE
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Location and contact
1280 East Blvd, Montgomery, AL 36117-1621
Hotel website
11.1 miles to Dannelly Field
33 restaurants are within a 1 mile radius
View nearby attractions and restaurants
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (308)
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1 - 5 of 304 reviews
Reviewed 1 week ago via mobile

We stopped twice to overnight here driving from Texas to North Carolina and back. The first night was bad enough. The room smelled bad. No towels were to be found in the room and when my husband went to get towels he was given a...More

1  Thank Lynn M
Reviewed 4 weeks ago

(Note - stayed March 2018) The quality of service this hotel provides is a complete misrepresentation of the Best Western brand. I have Diamond Select status, so I know the brand well. The list of our issues with SureStay Montgomery are as follows: 1. Had...More

Thank JasonSR77
Response from BestWesternHotels, Corporate at SureStay Hotel by Best Western MontgomeryResponded 4 weeks ago

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us...More

Reviewed 8 May 2018 via mobile

1 Star is too much. A friend visited with late notice so we had to book a room nearby at the last minute, just for one night. ⇨︎There was only 1 bath towel for 2 people. ⇨︎There was only 1 face cloth - USED, 🤮hanging...More

1  Thank Shelley K
Response from Krunal P, General Manager at SureStay Hotel by Best Western MontgomeryResponded 9 May 2018

I first to apologize, on behalf of the housekeeping staff. I doubled check with the housekeeping , and they did not have a dress, we have a procedure that the staff follows. We are restructuring the Housekeeping department to ensure for better service and understanding...More

Reviewed 25 March 2018

This is a well worn property in need of serious renovation. Our room was NS but smelled of heavy smoking. Manual security lock on door was broken. There was a hole in wall adjacent to door handle. Toilet appeared to leak around its base. Very...More

Thank CrackerCat
Response from Krunal P, Manager at SureStay Hotel by Best Western MontgomeryResponded 11 April 2018

I first want to apologize for you not having a great stay at my property. I am pleased that front desk did a great job. If you would give us a second chance to show you a awesome stay the next time your in town.

Reviewed 22 February 2018 via mobile

I reserved a room for the trip that my family took to Montgomery, AL. I reserved the room on Thursday the 15th. I called back on the 16th, and confirmed the reservation. I called again to insure that we had a non-smoking room. I was...More

Thank Q9109TVdavidh
Response from Krunal P, Manager at SureStay Hotel by Best Western MontgomeryResponded 11 April 2018

I apologize for the mix on the rooms, and the breakfast items. I would love for you to give a second try and win you over. We are currently under new management.

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Wheelchair access
Dry Cleaning
Multilingual Staff
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$57 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (33)
Room & Suite (24)
Dining (3)
Pool & Beach (3)
Questions & Answers
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Room Tips
"Try a different hotel."
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"Run and don't look back!!! Hurry Hurry!"
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"2nd floor, inside rooms do not seem to have the roach problem the first floor rooms have."
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"ask for ground floor if stairs bother you or you have a lot of luggage to move."
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