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Phoenix I

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04/06/2017 05/06/2017
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Phoenix I
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254 Reviews from our TripAdvisor Community

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Showing 254: English reviews
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Grain Valley, Missouri
Reviewed 3 days ago NEW

We love staying in the condos on the beach, you walk out of your condo, take the elevator down, and walk right out to the pool, then the beach is just a few more steps away! Always a great stay with Brett Robinson at the Beach! We will be back in August! Beautiful property! Great staff, always helpful and friendly.

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Helpful?
Thank Andrea R
brett_robinson_al, Manager at Phoenix I, responded to this review

Wonderful! We are glad to hear that you had a great beach getaway with us! The convenience is certainly a big plus and we are happy you enjoyed that. We are looking forward to welcoming you back in August!

Reviewed 3 days ago NEW

Carpet in Bedroom was very dirty along with the furniture in the Living room was dirty and stained with a smell coming from it from being wet. While I was staying someone dropped a steel shovel from an upper floor and almost hit me on the Deck. The staff was called and they acted as it was a lone issue....

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Helpful?
Thank larryhJ4769ED
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

larryhJ4769ED: Thank you for reviewing your stay although I am disappointed to read that our condo was not up to the standards we keep. I will forward your comments to the Property Manager to address with her staff. Phoenix I just changed to a smoke free complex on January 1. Since we have many guests who have stayed with us...

Katy, Texas
Reviewed 4 days ago NEW

We love Phoenix condos. We have stayed in 1, 3, 5 & 10. We will definitely be back again next year. May and September is the best time to visit. Our unit in Phoenix 1 this May had the following problems: the refrigerator thermostat was stuck and froze our fruits, vegetables & eggs and the sliding gkass wouldn't lock!

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Helpful?
Thank 138sherir
brett_robinson_al, Manager at Phoenix I, responded to this review

Thank you for the great review! We are so thankful for your continued support! We apologize that you had issues with the refrigerator. We thank you for choosing to stay with us and look forward to welcoming you again soon!

Reviewed 1 week ago

Love the extended balcony .. We sat on balcony a lot of the time.could use new mattress in master bedroom. Ceiling in living room needs painting from stain on ceiling. The condo was very clean. Had new couch from last year. It was very comfortable. The condo was decorated very well. Love beach feeling

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Helpful?
Thank linda_carroll_tn
brett_robinson_al, Manager at Phoenix I, responded to this review

Hi and thank you for the great review! We are pleased to know you enjoyed the wonderful balcony and the beach view. We appreciate your honest feedback. We thank you for choosing to stay with us and look forward to welcoming you again soon!

Lafayette, Louisiana
Reviewed 1 week ago

The unit we stayed in needs a deep cleaning. The garbage disposal leaked everywhere and looked like it had been for a while. Supplies that were stocked upon arrival were not restocked and we were never informed of this until we called to ask for more. The location to the beach is perfect. The balcony view was amazing.

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Helpful?
Thank Amie M
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

Amie M: I am disappointed that you were not pleased with your condo. We work hard to offer attractive accommodations but from your comments, there were items we overlooked. I will forward your review to the housekeeping and maintenance supervisors so that any issues can be resolved. I am sorry about any confusion with the items supplied. Our Terms and...

Grenada, Mississippi
Reviewed 1 week ago

Very disappointed! We have been staying at the Pheonix properties for over 20 years. This condo was horrible. The website stated newly remodeled. Here is a short list of some things we found. Sliding doors would not lock. Blinds on sliding doors would not close. Outside power outlet would not work. Master bedroom...light did not work, one plug at Bedside...

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Thank Mac S
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

Mac S: It is disappointing to read the review of your stay. From your previous stays with us, you know the items that you report are not reflective of the standards we have. Our records do not show that you reported anything while you were here. I wish you would have so some of these issues could be addressed such...

Reviewed 1 week ago

The property is nice. The views of the beach are nice. The condo was fine, other than the fact the oven was not working. I was not informed of this upon check-in. It would have relieved a great deal of stress if I had been. I was in town for a friend's wedding and to bake the cakes for the...

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Thank R7943BJkenc
Reviewed 2 weeks ago

The condo was ok. It was clean but musty. We are not picky people so we bought candles. We took some bounce clothes fresheners and put them on the a/c filter to freshen the area. The amenities were nice and workers were very pleasant.

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Helpful?
Thank cindy397
brett_robinson_al, Manager at Phoenix I, responded to this review

Thank you for the review! We appreciate your honest feedback. We are happy you enjoyed the amenities and the employees were pleasant. We thank you for choosing to stay with us and look forward to your next visit.

Ardmore, Tennessee
Reviewed 2 weeks ago

Will stay at a hotel next time. In 30 years coming to this area, first time in a condo and last. Had to bring our own bath soap and toilet paper and felt that what we paid would have been less if we had stayed at hotel. Also, hotel had breakfast. Unit dusty.

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Helpful?
Thank 505margieb
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

505margieb: I am sorry that your condo stay was not up to your expectations. A condo is a little different than a hotel. We communicate that information to our guests through our reservation department call center and via your confirmation. As you state, we do offer a starter kit of supplies but these are not replenished during your stay. Although...

Reviewed 2 weeks ago

Good unit, no coffee table which was odd. Trouble watching TV in the bedroom. Appliances are dated. A/C and shower water pressure were good. Probably would not stay in that unit again for the price. We stay at the Phoenix 1-2 times a year and have been since 1995. Compared to previous stays this unit is below average.

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Thank brianmY9367XO
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

brianmY9367XO: Thank you for taking the time to review your stay with us and your loyalty to the Phoenix properties. I have forwarded your comments to the Property Manager for her review. As you know, all the condos are individually owned and decorated. I am sure we can find a condo that fits your particular style. Please do not hesitate...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Looking for a beachfront condo experience in one of the prime locations in Orange Beach? Phoenix I (Phoenix 1) has everything you need for the perfect vacation condo experience. Phoenix I features a wide variety of amenities, including hot tubs, saunas, indoor racquetball and lighted outdoor tennis courts. There is also a fitness room, a gazebo, and an outdoor pool, including a kiddie pool. In addition to one-, two-, and three-bedroom fully furnished condos, a penthouse is also available to rent for your stay. Phoenix I is right on the beach, so you can sunbathe to your heart's content, or catch the sunrise with a morning walk. Watch the waves from your balcony, or pelicans and osprey flying by with a day's catch. Of course, part of Phoenix I's appeal is its proximity to everything, including some of our most well-known and delicious seafood restaurants. Within walking distance are Live Bait, Wintzell's Oyster House and Shucker's Oyster Bar. The building is located 4 miles east of Hwy. 59. A full-time, on-site staff is available to all Brett/Robinson guests. ... more   less 

Additional Information about Phoenix I

Address: 24132 Perdido Beach Blvd., Orange Beach, AL 36561
Region: United States > Alabama > Orange Beach
Price Range: £116 - £135 (Based on Average Rates for a Standard Room)
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix I staff and other travellers.
3 questions
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24 days ago

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Questions? Get answers from Phoenix I staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room from top to bottom before renting! ”
138sherir, 23 May 2017 | Read review
“please clean the vents, drapes, bed skirt. Dusty! ”
505margieb, 11 May 2017 | Read review
“need to do some extra cleaning.”
jacquen2017, 11 Apr 2017 | Read review
“We liked the room. I think no shag carpet though. And just a little more color.”
Z6438MPpatrickm, 11 Apr 2017 | Read review
“bring extra dishwasher soap, garbage bags and toilette paper”
shonag237, 4 Apr 2017 | Read review
5 of 5