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Traveller (136)
Room & Suite (66)
Pool & Beach (25)
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Overview
  • Excellent63%
  • Very good22%
  • Average10%
  • Poor4%
  • Terrible1%
Travellers talk about
“lazy river”(145 reviews)
“family vacation”(39 reviews)
“brett robinson”(39 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Phoenix West
Hotel deals
Offers from Phoenix West
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Reviews (552)
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552 results
Traveller rating
336
126
59
26
5
Traveller type
Time of year
LanguageEnglish
336
126
59
26
5
Show reviews that mention
All reviewslazy riverfamily vacationbrett robinsonthe kitchenindoor poolice makerbedroom bath condoparking garagewet barzero entrykids lovebeach tripnext yeargirls tripbeautiful condogreat propertya great vacation
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1 - 5 of 552 reviews
Reviewed 2 days ago via mobile

Such a beautiful place to vacation. It was large enough for more family had we brought everyone but it was just a quick trip for the weekend. The decor was perfection but our favorite was the glass balcony!! It was very spacious and convenient to...More

Thank tinakQ6265NI
Reviewed 4 days ago

28 floors and 4 elevators. No problems parking. No room problems. No noise problem other than during day at pool people playing too loud music. My problem was waiting for elevator over an hour upon arrival. 2 buggies if luggage and waited an hour. Coming...More

Review collected in partnership with this hotel
Thank sgoodrumx3
Reviewed 4 days ago

our room was amazing. the facility was beautiful. the lazy river and water slide were a blast. Our only issue is the difficulty in taking an elevator u p or down and a Saturday or Sunday morning. apparently you can override an elevator going down...More

Review collected in partnership with this hotel
1  Thank Nolahoney1
Reviewed 4 days ago

We enjoyed our stay, however the room was outdated. We have stayed at the Phoenix before, and never had a bad experience. Also, the floors were dirty and there were dishes in the sink. Not happy with the room at all.

Review collected in partnership with this hotel
Thank 429rpatterson
Reviewed 4 days ago

The unit at Phoenix West was very nice. It was clean and well maintained. However, the wait for the elevator to get to our unit on Saturday check in was over 30 minutes. There was one elevator broken and the service elevator that others use,...More

Review collected in partnership with this hotel
Thank F5074RYmaryn
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$407 - US$780 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$407 - US$780 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (136)
Room & Suite (66)
Pool & Beach (25)
Family and Play Areas (4)
Questions & Answers
Ask a question
RalphSmiley
1 April 2018|
Answer
Response from Jerry W | Reviewed this property |
I don’t know the official regulations, but there were families on the beach with canopies.
0
Votes
Amanda K
27 March 2018|
AnswerShow all 3 answers
Response from churchlittle | Reviewed this property |
There are several places to eat and souvenir shops and wal mart, grocery store close but most attractions like mini golf and outlet malls you would need a ride to.
2
Votes
The S
28 December 2017|
Answer
Response from Brian F | Reviewed this property |
I don’t think the lazy river is heated.
0
Votes
Room Tips
"1408 Rooms, bedding, kitchen was great!"
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"Room needs to be updated and cleaned."
Read review
"All rooms are excellent"
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"Try to get a room on floors 2-8 so that you can park on the same level and save wait time for elevators."
Read review
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