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Phoenix West

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350 Reviews from our TripAdvisor Community

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Showing 350: English reviews
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Baton Rouge, Louisiana
Reviewed 2 weeks ago

We had a great trip! The unit was very clean with a huge living area and kitchen! We had a group of 5 couples and cooked nearly every night. The kitchen in this unit had all of the pots, pans, baking dishes, utensils, etc that we needed to prepare our meals. Because we had such a large group, I had...

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Helpful?
Thank zbsheets
brett_robinson_al, Manager at Phoenix West, responded to this review

Thank you for the fantastic review! We are so happy to hear that you all enjoyed your stay. We appreciate the great recommendation and hope to welcome you back again soon. - Brett/Robinson Social Team

Hot Springs Nat. Park, United States
Reviewed 2 weeks ago

out of 4 bathrooms 3 had problems. took 2 days to get repair. no coffee table, out door furniture very sparse, broken and uncomfortable. living room furniture very tired looking. will not rent this unit again.

Review collected in partnership with this hotel
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Helpful?
Thank Marvin V
JanetBrettRobinson, Guest Relations Manager at Phoenix West, responded to this review

Marvin V: Thank you for taking the time to share your review. It is disappointing to read that you were not impressed with your accommodations here. I have forwarded your remarks to the Property Manager to address these concerns with his staff and the owner. We certainly hope to see you back in our area next winter.

Little Rock, Arkansas
Reviewed 3 weeks ago

excellent! my wife and I needed some time alone together and this did the trick. The view of the Gulf was beautiful every day from the 24th floor this is just what we needed. Phoenix West was a great choice, very spacious, quiet and clean we couldn't of asked for more..

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Helpful?
Thank jimpB4284JV
brett_robinson_al, Manager at Phoenix West, responded to this review

We are happy you were able to get away with us and we thank you for the five stars! We hope to see you again soon! - Brett/Robinson Social Team

Kalamazoo, Michigan
Reviewed 21 January 2017

The condo was beautiful. The view was spectacular. Phoenix West staff were very helpful and attentive. Orange Beach has many good restaurants and driving across to Florida to check out more restaurants and sites was a 10 minute drive.

Review collected in partnership with this hotel
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Helpful?
Thank Rich M
brett_robinson_al, Manager at Phoenix West, responded to this review

Thank you for the great review! We are very happy to hear that you enjoyed your getaway! We would love to welcome you back for another stay soon! - Brett/Robinson Social Team

Henderson, Tennessee
Reviewed 18 January 2017

Very enjoyable stay , excellent facilities, good rooms with great furniture, everything first class, like location, close to good restaurants, lazy river, staff very helpful, liked hot tubs and saunas, workout room fully equipped

Review collected in partnership with this hotel
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Helpful?
Thank cecilh728
brett_robinson_al, Manager at Phoenix West, responded to this review

We are so glad to hear that you enjoyed the accommodations while staying with us. Thank you for the great review! We hope to welcome you back in the near future! - Brett/Robinson Social Team

Decatur, Alabama
Reviewed 12 January 2017

We have stay 3 times after Christmas in last eight years at Phoenix West. We were so looking forward to another stay. When we tried to check in we were told the credit card had expired. We tried three more cards with the same result. After about an hour later we found a personal check and were allowed in our...

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Helpful?
Thank zjrc31
brett_robinson_al, Manager at Phoenix West, responded to this review

We hate to hear about your delay during check in. Thank you for your patience and understanding. We appreciate you taking the time to leave us a review and we are delighted to know you enjoyed your stay! We hope to welcome you back again in the near future. - Brett/Robinson Social Team

Annapolis, Maryland
Reviewed 11 January 2017

We stayed here for a week recently. It is a 26 story complex right on Orange Beach. Our condo was large with 3 large bedrooms and 4 large bathrooms. It had a well equipped kitchen and beautiful dining and living room overlooking the gorgeous beach and Gulf of Mexico. Our unit had a large balcony overlooking the gulf with enough...

Review collected in partnership with this hotel
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Helpful?
1Thank lovetotravel560
brett_robinson_al, Manager at Phoenix West, responded to this review

Thank you very much for your 5 star review! We are so glad to know that you enjoyed your stay and our numerous amenities. We look forward to welcoming you again soon. -Brett/Robinson Social Team

Orange Beach, Alabama
Reviewed 11 January 2017

Great stay, convenient to a great local place The Flying Harpoon 2. Only a few things that need to be changed. Kitchen was minimally equipped. Coach in living room needs to be upgraded, worn due to im sure many rentals. The balcony table and chairs were very worn as well. Master bedroom bed very comfy! Other than that was a...

Review collected in partnership with this hotel
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Helpful?
1Thank Jj A
brett_robinson_al, Manager at Phoenix West, responded to this review

Thank you so much for your amazing review! Thank you for your honest review. We are glad that it was a great getaway place for you. We look forward to welcoming you again soon. -Brett/Robinson Social Team

Vacherie, Louisiana
Reviewed 5 January 2017

Everything was great from staff hospitality to amenities to cleaniness of condo & grounds. This condo is fully equipped plus wet bar & games for the whole family. We also loved the sound system. Will be back soon!!!!

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Helpful?
1Thank kidsworld1998
brett_robinson_al, Manager at Phoenix West, responded to this review

Thank you so very much for your 5 star review! We are very pleased to know that everything was to your liking and you enjoyed your stay. We look forward to welcoming you again soon. -Brett/Robinson Social Team

Oklahoma City, Oklahoma
Reviewed 21 December 2016

3 days after our arrival the condo above us had their tile removed so we had to listen to a jackhammer noise for 2 weeks., main TV had problems, took many complaints over a week to get it fixed., then they closed floors 3 to eight of the parking garage (we were on 3 floor) for cleaning and to top...

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Helpful?
1Thank waynemP1977NX
JanetBrettRobinson, Guest Relations Manager at Phoenix West, responded to this review

waynemP1977NX: It is disappointing to read that your stay was not what you expected and not what we hoped to provide. Unfortunately, owners can choose to remodel their unit when they choose and do not have to inform the staff here. I wish you would have mentioned this to the lobby agents as we would have certainly worked to move...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on the white-sand beaches of Alabama's Gulf Coast, Phoenix West rentals by Brett/Robinson Vacations offers relaxation and respite from the daily grind with a full-time, on-site staff. In addition to miles of beach at the tips of your toes, the Orange Beach property features large, fully furnished units -- 3 to 4 bedrooms with at least four baths, free Wi-Fi, a beachfront lazy river, a corkscrew waterslide, an indoor pool, a zero-entry outdoor pool, lighted tennis courts, hot tubs, saunas and more. ... more   less 

Additional Information about Phoenix West

Address: 23972 Perdido Beach Blvd, Orange Beach, AL 36561-8318
Region: United States > Alabama > Orange Beach
Hotel Class:4 star — Phoenix West 4*
Number of rooms: 225
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Also Known As:
Phoenix West Hotel Orange Beach
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix West staff and other travellers.
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Questions? Get answers from Phoenix West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3 bedroom 4 baths meant no one had to wait to take a shower. ”
 of 5 bubbles 851richm, 21 Jan 2017 | Read review
“Plan to have a good time.”
 of 5 bubbles jbates9025, 3 Dec 2016 | Read review
“Can't think of anything other that what I put in my review above. ”
 of 5 bubbles paulmP155TM, 2 Dec 2016 | Read review
“Room numbers that end in a 9 are the best for seeing the sun rise, and they have huge wrap around balcony's that are super nice.”
 of 5 bubbles janwin72, 30 Nov 2016 | Read review
“We had an apartment on 24th floor (second year rented). Very quite here, rented again for 3rd year. Some apartments offer monthly rental rates which are very reasonable in the off peak season.”
 of 5 bubbles davidvO4708AD, 30 Nov 2016 | Read review
5 of 5