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Phoenix on the Bay

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213 Reviews from our TripAdvisor Community

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Showing 213: English reviews
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Sun Prairie, Wisconsin
Reviewed yesterday NEW

The property, grounds and management get 5 stars! The staff was extremely helpful, friendly, respectful and responsive to requests. Our visit was most enjoyable! We will recommend Phoenix on the Bay to family and friends. We hope to return next year!

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Thank mnorvaisas
Bridgman, Michigan, United States
Reviewed 27 December 2016

From our arrival until checkout everyone and everything was exceptional. Our Unit 1415 was very nice, everything was clean and the view was great. We watched the Dolphins in the bay, saw the Blue Angels practice. The weather was warm and sunny, just what we had wished for. It was a very relaxing week, one that we so needed. We...

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Thank Karen B
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We love hearing that you were able to relax. How great you got to see the dolphins and the Blue Angels. That always makes the day great! We look forward to having you stay with us again! - Brett/Robinson Social Team

Arvada
Reviewed 9 December 2016

This was a great unit. The rooms were all good sized. We loved being able to see the pools and lazy river and watch the grandchildren play. They loved it. The kitchen was well equipped with dishes, pots and pans, silverware.

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Helpful?
Thank marciac728
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are so pleased to hear how much you enjoyed staying with us. Thank you for the great review and we hope to see you again. -Brett/Robinson Social Team

Baton Rouge, Louisiana
Reviewed 3 December 2016

Coffee maker was broken with no offer to have it replaced or fixed. There was a piece missing or loose in closet of light of master bedroom. Crack in drawer of refrigerator. Otherwise, a great place to stay.

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Thank orangeb220
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for taking the time to write a review. We will pass along your comments to our management team. -Brett/Robinson Social Team

Monroeville, Alabama, United States
Reviewed 30 November 2016

The unit we rented was a 3 bedroom 3 bath unit. It was extremely nice and neat. It had not been cleaned properly in the master bathroom, but other than that was great. The only thing keeping it out of 5 stars is all the extra "fees" charged. We called and rented the same day. They charged a reservation fee,...

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Thank Donnie R
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for taking the time to write a review. We are pleased to hear you enjoyed your stay. We hope to see you again. -Brett/Robinson Social Team

Robertsdale, Alabama
Reviewed 9 November 2016

My family/friends really really enjoyed ourselves. I would recommend this place to anyone, even though it wasn't near the beach; you have everything you need there. Lazy River, Pool, etc. Staff and all were outstanding, thanks again Phoenix on the Bay!!

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Thank My Info J
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thanks for the recommendation! We are so glad you all enjoyed your stay and enjoyed Phoenix on the Bay! We hope to welcome you all again soon! - Brett/Robinson Social Team

Reviewed 8 November 2016

We loved this place. Condo was beautiful...view was perfect and the weather was too. We stayed in 1508 and it would be perfect for family....friends get together. I'd recommend this place hands down to anyone.

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Thank Julie S
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are happy to hear that the weather, view and condo were beautiful during your stay! Thank you so much for the five star review and the great recommendation. We look forward to welcoming you all back again soon! - Brett/Robinson Social Team

Biloxi
Reviewed 1 November 2016

Overall condo was beautiful but living room furniture was really old and uncomfortable so was dining room table. Also the mattress in the master bedroom Had a huge dip in it on the bathroom side of the bed. TV's could use updating as well.

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Thank A7325BCsharonc
JanetBrettRobinson, Guest Relations Manager at Phoenix on the Bay, responded to this review

A7325BCsharonc: It is disappointing to read your review of this condo. I have asked the Property Manager to re-evaluate this unit to make sure that it is comfortable and attractive for guests. Thank you for taking the time to comment on your stay. Despite this, we hope you enjoyed our area and you took home family memories that you will...

Mississippi
Reviewed 30 October 2016 via mobile

We stayed here the entire month of October. The condos are nice and spacious and located on Canal Road near the Recreation Center, Sam's, Shipp's Harbor, Anchors, Master Joe's and Cayman Grill and more. Tiki Hut too. The lazy river is very nice for kids as well as adults. The marina is as nice as it gets. Great views from...

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Thank Tideandtime
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the five star review! We are so happy to hear that you all enjoyed your month long stay with us. We can't wait to welcome you all back again soon! - Brett/Robinson Social Team

Pascagoula, Mississippi
Reviewed 28 October 2016

We had the most wonderful time. This was our 6th time to stay at Phoenix on the Bay and our longest stay. (one month) We love it in Orange Beach, there's so many things to do in the area, shopping, dining, the beach, but The Lazy River at the condo is the best. The rooms have everything you could need....

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Helpful?
Thank rodm342
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Oh, wow! Thank you so much for the fantastic review. We are so thankful for your returned visits. We can't wait to welcome you back again for your next two visits! -Brett/Robinson Social Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Phoenix on the Bay is a hidden gem in the beautiful back-bay playground of Orange Beach. Many who book here come back year after year to enjoy the long, winding lazy river that takes nearly 6 minutes to float around. Spacious 1-, 2- and 3-bedroom units sleep 4, 6 and 8 people, respectfully, and up to 10 or 12 in some units. Each unit has floor-to-ceiling windows and a private balcony with bay views. A full-time, on-site staff is ready to assist Brett/Robinson renters. Other amenities include an indoor pool, an outdoor pool, a kiddie pool with slide, lighted tennis courts, hot tubs and a sauna, a fitness room, barbecue grills at the bay's edge, boat slips, a putting green, and on-site security. Alabama's sugar-white beaches and shopping destinations are easily within a 10-minute drive. Great restaurants are within biking distance. (Courtesy note: Parking is limited. A one-bedroom condo will be issued one car pass. A two- or three-bedroom unit will be issued a maximum of two car passes.) ... more   less 

Additional Information about Phoenix on the Bay

Address: 27580 Canal Rd, Orange Beach, AL 36561
Region: United States > Alabama > Orange Beach
Number of rooms: 162
Also Known As:
Phoenix On The Bay Hotel Orange Beach
Phoenix Bay
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix on the Bay staff and other travellers.
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Questions? Get answers from Phoenix on the Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unit 1415 was very clean, furnished well, comfortable furniture and had a great view of the bay.”
 of 5 bubbles KarenB434, 27 Dec 2016 | Read review
“2 king beds”
 of 5 bubbles I7783SDjulies, 8 Nov 2016 | Read review
“Unit 1205, large 3 bedroom, 3 bath condo”
 of 5 bubbles sheryls48, 26 Oct 2016 | Read review
“The only suggestion for this unit would be MORE kitchen towels! We had ONE!!!! ”
 of 5 bubbles kphiggins, 20 Oct 2016 | Read review
“The 2 bedroom xx31 rooms all have a wrap around balcony which makes being outside in most any weather pleasant. ”
 of 5 bubbles 656judees, 18 Oct 2016 | Read review
5 of 5