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Traveller (83)
Room & Suite (36)
Pool & Beach (30)
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Overview
  • Excellent57%
  • Very good22%
  • Average11%
  • Poor5%
  • Terrible5%
Travellers talk about
“lazy river”(127 reviews)
“boat slips”(6 reviews)
“pool area”(22 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
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Reviews (334)
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Traveller rating
184
75
39
19
17
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Time of year
LanguageEnglish
184
75
39
19
17
Show reviews that mention
All reviewslazy riverboat slipspool arealabor daywonderful tripsecurity guardthe past yearsa great stayfamily tripparking passbedroom condofront desk staffhot tubwe've stayedgreat condophoenixpools
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21 - 25 of 334 reviews
Reviewed 13 September 2017

We have been coming to Phoenix on the Bay each Labor Day for the last 6 years. We love the property. Our unit this year had a few issues (small appliances not working, patio furniture stacked in the living room when we arrived) but nothing...More

Review collected in partnership with this hotel
Thank Tracy M
Response from brett_robinson_al, Manager at Phoenix on the BayResponded 14 September 2017

Thank you for the review Tracy!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We are thrilled to hear that you...More

Reviewed 13 September 2017

I've been to this property MANY times and this is the first that I felt the condo was not acceptable. 2 of 4 kitchen lights were out and not replaced although requested; MINIMAL pots/dishes, etc., icemaker at wet bar made horrible noises and ice would...More

Review collected in partnership with this hotel
Thank Roxann P
Response from brett_robinson_al, Manager at Phoenix on the BayResponded 14 September 2017

Thank you for the review Roxann! We are disappointed to hear this. If you would like, please send us a private message on Facebook and we will continue conversation with you. Thank you very very much for being our guest!! We hope to see you...More

Reviewed 9 September 2017

Great place to visit for 5 days really nice butf furniture was old need to be updated staff was great place very clean price wasn't bad just wished I had know it wasn't beach access. But over all nice placeMore

Review collected in partnership with this hotel
Thank T152NFjanef
Response from brett_robinson_al, Manager at Phoenix on the BayResponded 10 September 2017

Thanks for the review!! We appreciate your feedback and will be sure to have our management team discuss your concerns as we continue to upgrade and enhance our property. Thanks again!! We are happy to hear that you enjoyed your time with us!! Come back...More

Reviewed 9 September 2017

We love Phoenix on the Bay and try to make an annual trip. Nothing beats the lazy river for rest, relaxation, and recharging your batteries. The condo unit we stayed in this time is my least favorite of the others. I didn't care for the...More

Review collected in partnership with this hotel
Thank weinalem1
Response from brett_robinson_al, Manager at Phoenix on the BayResponded 10 September 2017

Thanks for the review!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We are thrilled to hear that you all had...More

Reviewed 8 September 2017

We have stayed at several Phoenix properties in the past and all were very nice. This time we researched online the Phoenix on the Bay. It was just what we wanted. Not on the beach, but on the bay which made for a quieter more...More

Review collected in partnership with this hotel
Thank lmissildine
Response from brett_robinson_al, Manager at Phoenix on the BayResponded 10 September 2017

We LOVE hearing reviews like this!!! Thank you for being our guests!! We are looking forward to welcoming you back again soon for another fantastic stay!!!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Tennis Court
Indoor pool
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (83)
Room & Suite (36)
Pool & Beach (30)
Dining (1)
Family and Play Areas (4)
Questions & Answers
Ask a question
Marley H
29 March 2017|
Answer
Response from JanetBrettRobinson | Property representative |
Yes, we have guests enjoying both the outdoor pool and lazy river. Most take advantage of the sunny hours but we have those that spend the day there.
1
Vote
Honestly42
25 March 2017|
AnswerShow all 2 answers
Response from susanbV8536OC | Reviewed this property |
Yes you can fish and you can bring your boat as well! It's great!🌞
1
Vote
momjanHuntsvilleAl
13 February 2017|
Answer
Response from JanetBrettRobinson | Property representative |
Hmmm. We don't know of any company off hand. Lots of charter boats and even jet skis. Please contact our Visitor's and Convention Bureau at 800-745-SAND. They will have the best access to information to help you.
0
Votes
Room Tips
"All rooms are good we get a 1 bedroom but we have gotten a 3 bedroom before all are good"
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"Everything was great and I did not have one complaint . Can't wait to go back!"
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"not on the beach"
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"Bring extra garbage bags, paper towels, dish soap, dishwashing liquid, kitchen sponges, extra toilet paper..."
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