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The PuLi Hotel and Spa

Travellers' Choice award winner
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The PuLi Hotel and Spa
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1,350 Reviews from our TripAdvisor Community

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Showing 961: English reviews
Brussels, Belgium
Reviewed 2 days ago NEW

This hotel was fantastic. Firstly the design of the hotel is so considered, everything has been done to a very high standard and has an urban luxe feel. The whole hotel feels like a retreat or cocoon in the crazy city of Shanghai - I hardly wanted to open the blinds as I wanted to enjoy only the hotel. Service...

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Helpful?
Thank Englishguy85
Paris, France
Reviewed 1 week ago NEW

If you want to find an oasis in the busy Shanghai city, if you want to have some relaxing time with the family, and have your kids treat well, this is the choice. It has been a great experience from equipment until service, and customer experience. Absolutely my next choice when we will be in Shanghai

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Helpful?
Thank KOKO186
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, I am so glad you and your family had a relaxing time at our urban resort and really appreciate you taking the time to comment on it. OASIS says it all - I have to concur with you - this is the perfect way of describing The PuLi. Once you enter the wooden lobby doors peace and calm...

Dusseldorf, Germany
Reviewed 1 week ago

The hotel operates on a busy shopping site as an oasis. The first impression was, however, an enormous flop!!! - the service employees were in general not able to help in the situation with some smart problem solutions and the higher management had to solve out the problems instead, socially and creatively. A big thanks also to the Puli leadership...

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Helpful?
Thank Sabi W
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Many thanks for taking the time to write a TripAdvisor review following your stay at The PuLi in the spring of 2016. I am sorry we did not meet your expectations at first but happy to read that subsequently higher management was able to set the records straight. Thank you for your thumbs up on our Birchermuesli -...

Shanghai, China
Reviewed 3 weeks ago

The Puli is definitely the legendary hotel as an independent brand in China (We have been told a lot about it by our art&design community friends) The design approach for the Puli pays respect to Shanghai being one of the most prominent culture and economic City in China, it's echoing the eastern Asia elements in a very delicate and thoughtful...

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Helpful?
Thank cindyhonghong
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thank you so much for your delightful TripAdvisor review and for your description of our urban resort. It is always great to read how much our guests, such as your fine self value the sense of place and how this translates into design, furniture, feel and amenities right into service delivery. Thank you for being such a fan...

Reviewed 3 weeks ago via mobile

We had such a delightful stay at the PuLi. I would go back in a minute. The service, the rooms, the food - it was all perfect. We upgraded to the club level which worked out wonderfully for the laundry service and the afternoon tea and cocktail hour Oh my I do go I. I can't say enough positive things...

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Helpful?
Thank Kathleen C
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Many thanks for posting such a lovely review - I am so pleased to know your stay was a delightful and perfect one and that you would come back in a minute - please do!! Please let me know if I may be of any assistance so that I can make the necessary arrangements or if you have...

New York City, New York
Reviewed 3 weeks ago

A true luxury experience in the heart of polluted Shanghai. Enjoy the dramatic swimming pool, the high-end spa and amazing foods European quality. Beautiful & classy personnel kneeling in front of you while you're sitting in the lobby lounge to give you the information you need. Come back from your work day to a well-deserved luxury treat. Trust the service,...

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Helpful?
Thank Emmanuelle L
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thank you so much for staying at our urban resort and for taking the time to write such a great review on TripAdvisor - much appreciated. I am so glad to read you had such a fabulous stay and that our team members were able to wow you with their unobtrusive service delivery. Wising you a very blessed...

Singapore, Singapore
Reviewed 3 weeks ago

My second stay in this hotel. I had stayed in many so called luxury hotels in Shanghai and nothing beats this. Service is consistent, right there when you need it. This can be experienced throughout the hotel. I must say the staff are very observant. Recommend to try the Phenix restaurant. Food is delicious and reasonable price. Love the Long...

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Helpful?
Thank KingKongLee
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thanks for being such loyal guests of our urban resort and I appreciate your feedback posted on TripAdvisor. I am very pleased to know that our service has been consistent throughout our hotel and that the team is observant. They work very hard to ensure our guests are looked after and will be happy that this has been...

Paris, France
Reviewed 3 weeks ago

Everything is perfect, in a beautiful place with an outstanding design. The rooms are great and big with a nice view. The service is perfect starting from the welcome desk to the spa and to the Long Bar. The 4 daus we spend at this hotel were so great that for your next stay in a few days we will...

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Helpful?
1Thank Philippe D
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Many thanks for posting your comments following your stay at The PuLi. I very much appreciate your kind feedback and was glad to read your visit was perfect from the design, rooms and most importantly the welcome and service attitude. My team and I look forward to welcome you back for the New Year. Best regards, Jan B....

Dubai, United Arab Emirates
Reviewed 3 weeks ago

We stayed at this hotel on the recommendation of friends. We were immediately on arrival, shocked. Despite the fact that we had booked a Deluxe Suite, in our room, they did not put even a lonely flower. All that awaited us in the room - the empty vase and lonely knife on a napkin. Room, in our opinion, is not...

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Helpful?
Thank Vladimir M
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Thank you for posting your review on TripAdvisor - your feedback is very much appreciated. Please accept my sincere apologies for not having your Spa reservation, this was an oversight and I can fully understand your disappointment. Allow me to explain a few queries you so kindly posted: As a standard practise we place an orchid arrangement in...

Reviewed 4 weeks ago via mobile

We stayed at Puli for 6 nights recently after considerable research. It was such a memorable experience for us and our kids. We received a bonus upgrade upon arrival and our room was very spacious compared to others we have stayed at. The room is stocked with everything you will need for your stay, and everything is of superb standard....

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Helpful?
1Thank Yphu
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review

Dear Guest, Season's greetings and thank you so much for reviewing our urban resort experience on TripAdvisor. I am so glad you and your family had such a memorable stay and that we were able to deliver the kind of service we are famed for at The PuLi. I was especially pleased to read that our staff were so forthcoming...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
With handcrafted luxury at the core of its service philosophy, The PuLi guest experience marks a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. The result is a distinctively unique, new spatial and guest experience, to heighten discovery and bring delight to the senses. The PuLi, with 26 floors, 193 rooms and 36 suites will offer 24-hour in-room dining as well as 24-hour concierge, laundry and valet services. The hotel's signature 120-seat restaurant located on level 2, also boasts impressive views across the park. A 32-metre Long Bar will offer one of Shanghai's "longest" wine and champagne selections by the glass. The bar and lounge will create a chameleon-like atmosphere as the space transforms in character and mood through the day. A superbly equipped state of the art gymnasium, sauna, steam room, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara spa in Shanghai operated by the award-winning spa group, is available to all guests on level 3. ... more   less 

Additional Information about The PuLi Hotel and Spa

Address: No.1 Changde Road, Shanghai 20004, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: £187 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The PuLi Hotel and Spa 5*
Number of rooms: 229
Reservation Options:
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Also Known As:
The Puli Hotel Shanghai
Hotel Style:
#2 Family Hotel in Shanghai
#4 Romantic Hotel in Shanghai
#5 Business Hotel in Shanghai
#7 Luxury Hotel in Shanghai
#7 Spa Hotel in Shanghai
#179 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The PuLi Hotel and Spa staff and other travellers.
8 questions
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Questions? Get answers from The PuLi Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor”
 of 5 bubbles KOKO186, 16 Jan 2017 | Read review
“The club room is worth it!”
 of 5 bubbles cindyhonghong, 2 Jan 2017 | Read review
“Grand Studio. Great View!”
  • Enjoyed the upgraded amenities....
 of 5 bubbles KingKongLee, 28 Dec 2016 | Read review
“if you can, reserve the Club rooms”
 of 5 bubbles 967philipped, 27 Dec 2016 | Read review
“Club floor rooms”
 of 5 bubbles woutwout822, 5 Dec 2016 | Read review
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