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Andaz Xintiandi Shanghai

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#19 of 4,566 Hotels in Shanghai
Certificate of Excellence
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Andaz Xintiandi Shanghai
Andaz Xintiandi Shanghai
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619 Reviews from our TripAdvisor Community

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Showing 460: English reviews
Honolulu, Hawaii
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

We stayed in February 2016 for 4 nights. Room was very modern. Light up bath tub with separate shower was nice. View is nice. Location is right behind the shopping district and convenient. Service was very good. We booked a day trip to Shuzu but they even went to get our bullet train tickets for us. Staff was eager to... More 

Helpful?
Thank disneysea2016
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear disneysea2016, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. It's wonderful to hear you found our service "great" and that you enjoyed the modern design and technology of our guest rooms. Thank you for also highlighting your satisfaction with the evening wine service, breakfast and gym. We look forward to welcoming... More 

Los Angeles, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

I cannot stop raving about our stay at Andaz Xintandi. Upon our arrival, Olina and Luke Wen (the assistant general manager) greeted us and proceeded to tell us about our amazing benefits. We were upgraded from a large king view to XL King View, we received complimentary fruit basket and wine, free breakfast, and late check out (5pm) on our... More 

Helpful?
Thank LeSiu09
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear LeSiu09, Thank you very much indeed for sharing your wonderful feedback on TripAdvisor following your recent stay at Andaz Xintiandi, Shanghai. We are over the moon and so delighted that you had a great experience. It's a testimony to the fantastic team of associates we have and thank you for recognizing the efforts of Olina, Serina and Luke. It's... More 

1 review
Reviewed 3 days ago NEW

The hotel is in a great location. The service I received during my recent stay at the hotel was very disappointing. The coffee cup/snack bar area was greasy with food crumbs. Andaz provides free nonalcoholic beverages in the refrigerator. However, the staff only re-stocked the refrigerator/snack during my six-day stay. Being a Hyatt Diamon member, I would have loved to... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank yzh108
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear yzh108, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. I am very sorry to read your feedback. It is concerning to hear you found our service disappointing and not up to standard in certain aspects. I will definitely share your feedback with all team members concerned. I apologize that your mini... More 

London
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 days ago NEW

The Andaz in Shanghai is run by people who care. They want to offer a uniquely contemporary place to stay in the nicest area of Shanghai. Almost everything is perfect. Sadly, the guest room doors have the noisiest closures and make a huge BLAM!! each time they close. So one guest in the middle of the night, wakes the whole... More 

Review collected in partnership with Andaz

Helpful?
Thank RCWO
Chicago, Illinois
1 review
Reviewed 4 days ago NEW

A gem of a place in the best location in Shanghai. The rooms are perfectly appointed, staff is the model of courtesy and graciousness, breakfast buffet, lunch in the lobby, sushi bar for dinner - all outstanding dining options.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank michaelsH1214RM
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear michaelsH1214RM, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted you rated us as "The best place to stay in Shanghai" and are thrilled to hear you found our rooms perfectly appointed, our team of hosts courteous and gracious and the dining options outstanding. We pride ourselves on the... More 

San Francisco, California
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW via mobile

This hotel is my first Andaz and I'm a little disappointed. Their front desk is very impatient and it seems endless waiting if you need them in afternoon. And they have no knowledge about their hotel. I have a very bad experience when I check-in, they never intro anything about their hotel to me, I ask one question and they... More 

Helpful?
Thank JojoLoveTravel
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear JojoLoveTravel, Thank you very much for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. While it's very encouraging to read your compliments towards our team at 88 Sushi Bento Bar, and your positive feedback on the design of the stone shower in the guest room, it's disappointing to read your feedback about check in and the... More 

London, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

Xintiandi seems to be the epicentre of excitement in Shanghai, what with the amazing array of restaurants, variety of shops and entertainment options. The Andaz is the perfect base to discover this funky district. The rooms are spacious, designed in a style that combines a contemporary feel with traditional elements. Beds are super comfy, plenty of room in the wardrobe... More 

Helpful?
Thank jetfueljunkie69
AndazXintiandi, General Manager at Andaz Xintiandi Shanghai, responded to this review

Dear jetfueljunkie69, Thank you very much indeed for sharing your recent stay experience at Andaz Xintiandi, Shanghai on TripAdvisor. We are delighted to read you enjoyed your stay with us and had the time to explore the funky neighborhood of Xintiandi. It's great to hear you found our guest room comfortable and enjoyed the drinks at Andaz Lounge and breakfast... More 

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Staying in Xintiandi

Neighbourhood Profile
Xintiandi
The refurbishment of a block of old shikumen into a carless entertainment center called Xintiandi, filled with restaurants, shops and bars, turned this area below South Huangpi Road into one of Shanghai’s most fashionable areas. Luxe condos house people who can afford the high-end brands that fill the malls and shops along Madang Road. The pleasant Taipinghu Park provides the area with green space and is also home to Shanghai Fashion Week twice a year. It’s not all glitter and glamour, though, as the rise of Danshui Road has given the Xintiandi area a shot of toned-down character. Small bars and cafes, mostly owned by locals, have people hanging out in a formerly quiet, unassuming part of the neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more   less 

Additional Information about Andaz Xintiandi Shanghai

Address: No.88 Songshan Road, Shanghai 200020, China
Region: China > Shanghai Region > Shanghai > Xintiandi
Price Range: £148 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Andaz Xintiandi Shanghai 4.5*
Number of rooms: 307
Reservation Options:
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Hotel Style:
#16 Business Hotel in Shanghai
#19 Luxury Hotel in Shanghai
#19 Family Hotel in Shanghai
#25 Romantic Hotel in Shanghai
#160 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Andaz Xintiandi Shanghai staff and other travellers.
4 questions
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Questions? Get answers from Andaz Xintiandi Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“XL Large King has great views - better than some suites.”
  • Our surprise from the Assistant Manager Luke, after he found out we were recently engaged.
 of 5 bubbles LeSiu09, 29 Nov 2016 | Read review
“choose extra large king bed if you have kid sleeping in the same bed”
 of 5 bubbles arleta.darusalam, 4 Nov 2016 | Read review
“Ask for a good view and I find I need extra lighting when working at desk at night.”
 of 5 bubbles smdath, 1 Nov 2016 | Read review
“If travelling with children, ask for the connecting room, less connecting rather entry to two rooms via one door.”
 of 5 bubbles karensJ9437HR, 28 Sep 2016 | Read review
“No need to go for the 'Xintiandi' view, the other side was better especially at night.”
  • You're alive. Do something.
 of 5 bubbles PeterBey, 26 Sep 2016 | Read review
5 of 5
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