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Sheraton Shanghai Hongqiao Hotel

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Sheraton Shanghai Hongqiao Hotel
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770 Reviews from our TripAdvisor Community

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Showing 369: English reviews
Columbia, South Carolina
Reviewed yesterday NEW

I have had my ups and downs with this hotel in my close to 20 years staying here. On this trip most of my annoyances with this hotel came to the forefront. To begin with the check in process here is the poorest of all SPG properties I stay at in China. The sad part is this is an issue...

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Helpful?
Thank Toddb62
Penang Island, Malaysia
Reviewed yesterday NEW

The place isn't too bad, but what lost it for them with me was the initial impressions. The doorman pretty much ignored me as I walked in, the check-in at the reception took longer as the lady behind the desk had trouble finding my reservation (and she refused to look at my confirmation letter even as I tried to hand...

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Helpful?
Thank hotkhong
Hammel, Denmark
Reviewed 3 days ago NEW

The hotel was centrally located to the venue of business. The staff I met was friendly and professional. I do recommend the italian restaurant on the top floor - somewhat to the pricy side, but the food was great. The room was as expected, not too big or too small, and the amenities there worked fine. There are however a...

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Helpful?
Thank JorgenHelstrup
Chittagong City, Bangladesh
Reviewed 3 days ago NEW

Good hotel but it could need some refurbishment as the bathroom is not very up to date anymore and in general the hotel breathes "old times". Rooms are ok with a very comfortable bed. Breakfast is good. Reception staff asked for my passport on leaving the hotel: very unusual and as I was arranging for a taxi, they forgot to...

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Helpful?
Thank maintiendrai
Shenzhen, China
Reviewed 5 days ago NEW

Could obviously see frontdesk staff was not trained properly doesn't even know what was the booking channel of my reservation which could see from their system and insisted wrong info to me. And talked about me to his colleague in Chinese in front of me which I could understand. I also requested any arrangement for special day to reservation but...

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Helpful?
Thank hightimes7
Kuala Lumpur, Malaysia
Reviewed 1 week ago

On business, choosen this hotel for its distance conviniently located to places i need to visit this trip. Never expect an aging hotel could have been maintained so well and remain all the good practices that yield from very good cultured team work. Bravo to the management and Staff !

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Helpful?
Thank FeastFalcon
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear FeastFalcon, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Shanghai even...

Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago

Excellent chain of hotels, great facilities and the food available was very good. Would recommend for anyone visiting the city for work for a couple of days. Nice size rooms with good en suite facilities

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Helpful?
Thank Debbie H
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Debbie H, Thank you for taking the time to share your generous feedback from your recent stay with us. I am honored to be your hotel of choice in Shanghai! We are glad to know that you enjoyed your stay and appreciate our suite facility, food. Rest assured we are eager to welcome you back on your next Shanghai...

Reviewed 4 weeks ago

The hotel was obviously old with outdated decor but the room was spacious and clean. Housekeeping and concierge services were efficient but the reception needs to improve. Had to queue for at least 20 minutes during early checkout as there was only 1 person on duty , and she was VERY slow. I stayed 3 nights as the location was...

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Helpful?
Thank Eam Beng C
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Eam Beng C, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the check-in speed failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look...

Fullerton, Ca, USA
Reviewed 4 weeks ago

Booked a night here because we were arriving late at night at the Hongqiao railway station. I was a little concerned due to some recent negative reviews on tripadvisor, but our experience was excellent. Upon arrival, there was a bit of a sign at the main desk that said platinum members could check in at the club lounge desk. So...

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Helpful?
Thank JackR46
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear JackR46, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our rooms. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your...

Winterthur, Switzerland
Reviewed 26 October 2016 via mobile

This hotel should be avoided. My company booked 200 rooms in the Sheraton Hongqiao for an exhibition. Service was so poor, I don't think I've ever experienced anything like this before. Food was so so (room service and breakfast), and the rooms.... well, my first room was smelly and the second smelt like smoke. The third one was OK (at...

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1Thank Mayleen3
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Mayleen3, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback on your stay with us. The whole team and I are disappointed to hear that your experience had not been a most fulfilling one and truly apologize for the smoking smell during your stay. I would greatly appreciate if you would...

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Staying in Gubei / Hongqiao / Minhang

Neighbourhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
With a prime location in Hongqiao,the Sheraton Shanghai Hongqiao Hotel is ideally situated amidst the corporate business and consulate district as werll as two large exhibition centers:INTEX and Shanghai Mart.You will be greeted by friendly staff and the warm ambience,brought on by the refreshing Sheraton scent and the glittering chandeliers combined with exquisite oriental art pieces. ... more   less 

Additional Information about Sheraton Shanghai Hongqiao Hotel

Address: No.5 Zunyi South Road, Changning District, Shanghai 200336, China
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Price Range: £70 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Shanghai Hongqiao Hotel 4.5*
Number of rooms: 587
Reservation Options:
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Also Known As:
Sheraton Shanghai
Shanghai Sheraton
Hotel Style:
#49 Spa Hotel in Shanghai
#85 Business Hotel in Shanghai
#97 Luxury Hotel in Shanghai
#137 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Shanghai Hongqiao Hotel staff and other travellers.
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Questions? Get answers from Sheraton Shanghai Hongqiao Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to HongQiao Airport.”
 of 5 bubbles FeastFalcon, 28 Nov 2016 | Read review
“Higher floors give good views of the city”
 of 5 bubbles LeonPerdongy, 18 Oct 2016 | Read review
“skip this hotel if possible. there are other brand hotels in the area.”
 of 5 bubbles solidvu2002, 7 Oct 2016 | Read review
“Higher the better.”
 of 5 bubbles JamesChin, 1 Oct 2016 | Read review
“Great for business travelers.”
 of 5 bubbles , 5 Sep 2016 | Read review
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