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Four Seasons Hotel Shanghai

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#24 of 4,968 Hotels in Shanghai
Certificate of Excellence
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Four Seasons Hotel Shanghai
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979 Reviews from our TripAdvisor Community

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Showing 569: English reviews
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Stockholm, Sweden
Reviewed yesterday NEW

Ver good stay. Helpful personnel. Clean and tidy room. Met by hotel mgmt at arrival which was a pleasant surprise. Great location for my business. Internet worked excellent. Can't complain about anything.

Review collected in partnership with Four Seasons
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Helpful?
Thank Hanstorgny
Singapore
Reviewed 5 days ago NEW

The hotel certainly trained they staff well, from the door man to Front Desk reception staff, restaurant servers and room attendants. Special thanks to Ms Anna at Café studio who took great care of my needs during my dinner and breakfast visit to the restaurant. Room was spacious and clean with all the essentials laid out for a business traveller...

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Helpful?
Thank WSNG
Santa Rosa, California
Reviewed 5 days ago NEWvia mobile

Starting with gorgeous rooms, the hotel was lovely! The first floor restaurant had delicious food. The pool area was wonderful and the locker room facilities (wet and dry saunas, whirlpools, and relaxation area) were well appointed. The only downside was that the showers had mold and didn't drain so it was a good thing I kept my slippers on.

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Thank revett2016
Brielle, New Jersey
Reviewed 1 week ago

This hotel and our experience was fantastic. I wish we could have stayed longer. The food was excellent, the amenities, the service, cleanliness, design, friendliness were very very nice. I texted my daughter that we were in Shanghai staying in the Four Seasons Hotel and she text back, ok, now I'm officially jealous that we were staying here because she...

Review collected in partnership with Four Seasons
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Thank Joanne Marie M
HK, China
Reviewed 1 week ago

Personalize service is one of the remarkable memory of my experience to stay in Four season SH, the staff are very friendly and show that they care about their guests and make sure they have good memory during stay with them.

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Thank tobbykittingt
United States
Reviewed 1 week ago

We had a person attempt to break into our room at midnight. Kicking in the door. This hotel does not have key security for each floor. The person did not have a room key on our floor. They were slow to respond to phone calls from the room to the desk.

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3Thank Thomas C
Miami Beach, Florida
Reviewed 2 weeks ago

What a nice hotel! I must mention the staff first. Have rarely met more pleasant staff at any hotel around the world. The hotel is great in every aspect. Very comfortable beds. Good selection of TV channels, No fuzz wifi. Great fitness centre with pool. Super nice freshly made juices at breakfast. Three really good restaurants in the hotel. Cannot...

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Thank Flo-rider2015
High Wycombe, United Kingdom
Reviewed 2 weeks ago

Still a very nice hotel to stay in the centre of Shanghai. A bit pricey but very good service. Have seen a very slight drop off in service this visit, but previous visits have been the usual exceptional service.

Review collected in partnership with Four Seasons
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Helpful?
Thank paulstjohnh
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear paulstjohnh, Thank you for staying with us during your recent visit to Shanghai. I am terrible sorry to read that you felt the service reduced compared to previous stays.I would really appreciate if we could receive more information in order for us to improve in those areas. Kindly contact me at fredrik.blomqvist@fourseasons.com We look forward to welcoming you back...

Montreal, Quebec
Reviewed 3 weeks ago

My Journey was terrific, many outlets and stores to shop around, great service in every department, staff looks sharp, smilling and greating every second. Gym was very accomodating during stay. Good job to all !

Review collected in partnership with Four Seasons
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Thank Ben579
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Ben579, Thank you for staying with us in your recent trip. I am so glad that you enjoyed our service and superb central location. We look forward to welcoming you back to stay in the center of the city in the near future. Best regards, Fredrik Blomqvist General Manager

Montreal
Reviewed 3 weeks ago

A high class hotel. Staff truly focus on clients immediate needs - very cordial. Great food - one of the best latte I had in China. Good location - walking distance to most attractions. Overall a pleasant stay. I highly recommend.

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Helpful?
Thank Luce B
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Luce B, Thank you for staying with us. We really appreciate your kind remarks and for taking the time to review us on Trip Advisor. I'm glad to know that you had a pleasant stay and I enjoyed reading your comments about attentive staff, great food and convenient location. Thank you very much for sharing your comments with all...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Four Seasons Hotel Shanghai

Address: 500 Weihai Road, Shanghai 200041, China
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Price Range: £161 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons
Hotel Style:
#17 Spa Hotel in Shanghai
#24 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#174 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hotel Shanghai staff and other travellers.
6 questions
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Questions? Get answers from Four Seasons Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book your room via the Four Seasons app”
  • cleaning cloth left next to my sunglasses
  • pastries on check-in for booking through APP
  • TV with sound system and DVD player
  • beautiful room
 of 5 bubbles 807StevenW807, 2 Mar 2017 | Read review
“subway station is close”
 of 5 bubbles massagelove, 21 Feb 2017 | Read review
“Higher floor, corner room”
 of 5 bubbles DarrenCY, 19 Feb 2017 | Read review
“High Floor!”
 of 5 bubbles Teng_Haichen, 15 Feb 2017 | Read review
“excellent service in a top hotel,”
 of 5 bubbles massimoo615, 9 Jan 2017 | Read review
5 of 5