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The Portman Ritz-Carlton, Shanghai

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#51 of 4,941 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,365 Reviews from our TripAdvisor Community

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Showing 874: English reviews
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Chicago, Illinois
Reviewed 3 days ago NEW

I'd like to state that Ritz- Carlton never fail to meet and exceed my expectation. Upon my arrival at the Shanghai Portman, Riven has greeted me with the warmest welcome and directed me to check-in. The check-in lady was very nice and swift. Riven has help me with the luggage to the room and offered his help when I mentioned...

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Helpful?
Thank jjkittycat
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear jjkittycat, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Special Riven had made your stay memorable, and thank you for spending the time to share...

London
Reviewed 4 days ago NEW

This is truly a five star hotel in every sense. Quality of the rooms, food, service.... The location is fantastic for business as well as the sights. JIng An is a perfect location. The executive lounge is great with a wonderful view, great service from all the staff, great food served pretty much throughout the day. Rooms were luxurious and...

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Thank GordonBennettLdn
Reviewed 5 days ago NEW

Nice hotel. Location is super good. This is the first time I visit the Portman Ritz Carlton. And I have been upgraded to a suite due to my platinum membership. It's a very fashion, luxury, cozy hotel. The swimming pool is old and small, but super warm so you can still enjoy during winter time. However, the public space out...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Weihsuan C
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Weihsuan C, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time...

Singapore
Reviewed 6 days ago NEW

Excellent location in the heart of the JinAng district. The hotel itself is luxurious, yet contemporary and comfortable with probably some of the best service I have received. Little things like, the cleaner saw that I didn't have a book marker so whilst I was at work she provided me with a Chinese book marker in my book supported by...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank kristian958
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Kristian958, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

Can't recommend the Hotel enough. Just had a short business stay for 3 or 4 days. Service impeccable, great location and Alice and Abbey in the Executive Lounge could not have been more helpful to make sure that the trip went smoothly.

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1Thank silograms77
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Silograms, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Palo Alto, California
Reviewed 1 week ago NEW

Very professional and friendly staff. They can almost predict your needs. The Hotel Club on the 43rd floor is a sanctuary for business travelers looking for a place to decompress, have a good fresh meal and do some work in a quiet environment.

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Helpful?
1Thank Natan S
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Natan S, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time...

Reviewed 1 week ago via mobile

This is a great hotel, very conveniently located in the heart of Shanghai. What makes the hotel such a warm, friendly and welcoming place is the staff who always acknowledge me by name and take great care of me. I have to give particular thanks to Alice and her very special team in the Club Lounge who know all my...

Review collected in partnership with 单个酒店
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1Thank CMAVC
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear CMAVC, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Ipoh, Malaysia
Reviewed 1 week ago via mobile

Loved this hotel. The rooms are spacious.The staff were all approachable and friendly, million thanks to club staff for their fantastic service. They make me feel home.Will definitely come back again.

Review collected in partnership with 单个酒店
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1Thank munchien5020
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear MUNCHIEN5020, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 1 week ago via mobile

I stayed at The Portman Ritz-Carlton for a short holiday. The hotel owns perfect location where at the city center. It is very easy to access to other attractions in Shanghai. And The staffs overall are nice,especially those staffs from club lounge are very friendly and helpful.

Review collected in partnership with 单个酒店
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1Thank wenzhuh
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear wenzhuh, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Hong Kong, China
Reviewed 1 week ago

Staff are smart and nice with high standard of service. nice location and nice bed to sleep in. The breakfast in the portman Cafe is super nice; large variety, tasty and good presentation. Just the kiwi juice is not so tasty.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank hunglingc2017
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear hunglingc2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: £119 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#51 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#153 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
10 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
8 months ago
Brookfield, Wisconsin
9 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 17 Jan 2017 | Read review
“Last floor next to the club”
 of 5 bubbles davidespana2016, 11 Dec 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
5 of 5